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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

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September 11, 2020

Quick service. Very thorough. Sent me home in an UNER. Car was clean and ready at promised time. No complaints at all. Pricing was very fair. More

by Brax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Elliott
Sep 14, 2020 -

Mercedes-Benz of Chicago responded

Hello Brax, It is wonderful to hear that your most recent visit with us is deserving of your 5-stars! We are grateful for your business! Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

August 19, 2020

Erick is amazing! He is always professional, friendly and goes the extra mile. Great experience. I have been taking my car here for the past ten years and have never been disappointed. I always ask for Ez More

by Isaias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezequiel Vasquez
Aug 20, 2020 -

Mercedes-Benz of Chicago responded

Hello Isaias, Thanks for this amazing 5 star review & we want to celebrate you being a loyal guest for the past ten years! Thank you for taking the time to recognize both Erick and Ezekiel for the care and dedication they put forth during every visit! Your complete satisfaction is our top priority. Our team at Mercedes-Benz of Chicago is truly grateful to have you as part of our Fletcher Jones family & we look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

August 13, 2020

Lynn is Always Pleasant No issues. Great Service. Lynn is always pleasant, service is done in a reasonable amount of time and price is fair so no issues with me. More

by jchandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Olsen
Aug 13, 2020 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing us the opportunity to serve you! We are grateful to have earned your business and genuine recommendations for Lynn! We look forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Chicago

August 07, 2020

Juan got the work done right the first time. He also got me in and out of the service department without delay. The car was ready on time and spotless at pickup. Thanks! More

by Jkginfiniti2013
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago go to great lengths to ensure that each guest receives the highest levels of service and care for their vehicles. We are grateful for the opportunity to serve you and thrilled to have such amazing feedback regarding your visit with Juan! Our service team looks forward to welcoming you back and providing another seamless experience! All the Best, Your Friends & Family at Mercedes-Benz of Chicago

August 06, 2020

Overall great service experience although very expensive Josh was FANTASTIC! Great attitude, practical and made the process easy, which I appreciated a great deal. I continue to be surprised by the cost of More

by mkilkenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Elliott
Aug 06, 2020 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago strive to provide the best care and pricing when your vehicle is here for service. We are thrilled to read of the genuine service and trustful recommendations you experience during each visit with Joshua! Thank you for your loyalty and the continued opportunity to serve you! We are truly grateful to have you as part of our Fletcher Jones family! Please feel welcome to contact us anytime! Kind Regards, Your Friends and Family at Mercedes-Benz Chicago

August 04, 2020

Excellent Customer Service Always! I live 3 miles from another Mercedes Dealer but I drive 20 miles to Mercedes Benz of Chicago to do all my service. Besides the fact they have a beauti More

by mgeorges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Elliott
Aug 05, 2020 -

Mercedes-Benz of Chicago responded

Hello, The team at Mercedes-Benz of Chicago is honored to have earned your business and 5 star rating! It is a true pleasure to have the opportunity to work with you and truly appreciate you selecting us for your service needs. We are flattered to have your wonderful recommendations and look forward to see you at your next visit! Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Chicago

August 02, 2020

Great service! Great service, prompt, fair pricing, friendly. Everything worked out as planned and it was a little less expensive than quoted. Win - win!! Loved the More

by Chuck G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Avila
Aug 04, 2020 -

Mercedes-Benz of Chicago responded

Hi Chuck, Thank you for your 5 star rating and thoughtful feedback! Our team is excited to have the opportunity to earn your business, and work together with you addressing your service needs. We are thrilled to know you enjoyed the Uber options we provide. Please feel welcome to contact us anytime! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

July 31, 2020

good overall experience I called late in the day and they were able to get me in that day and have the vehicle ready the next day. Thanks More

by tcoonan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Mercedes-Benz of Chicago responded

Hi, Thank you for your 5 star review! That team at Mercedes-Benz of Chicago is thrilled to know of the prompt and efficient service you were provided. We are grateful to have earned your business and recommendations! Please feel welcome to contact us anytime. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager kim.camargo@fletcherjones.com

July 29, 2020

Top Notch The service team lead by Geoff Hult was exceptional as per usual. They always go the extra mile and double check everything to ensure the work is don More

by jcarroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Hult
Jul 29, 2020 -

Mercedes-Benz of Chicago responded

Hi, Thank you for the 5 star rating and highlighting your amazing experience with Geoff! Our team appreciates your business and looks forward to seeing you again. Best, Your Friends and Family at Mercedes-Benz of Chicago

July 25, 2020

Unbelievable service from the moment I set foot in the center. I couldn’t have asked for a better experience. Extremely accommodating and prompt. Five stars all around! More

by Cif619
Recommend Dealer
Yes
Employees Worked With
Dennis Smith 5 STARS , Joshua Elliott
Jul 29, 2020 -

Mercedes-Benz of Chicago responded

Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

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