Mercedes-Benz of Chicago - Service Center

Jesus, truly provided honest and friendly customer service from beginning to end. I never felt like he was just trying to fix as much stuff as possible and he truly advised me as if I was a friend and service from beginning to end. I never felt like he was just trying to fix as much stuff as possible and he truly advised me as if I was a friend and made recommendations on how all the parts a labor would affect the current performance of my car and potential problems in the future. He is truly one one your best team members in your service staff and should be rewarded. We bought a used Mercedes from a different dealership, but will not make that mistake in the future and look forward to interacting with Jesus in the future. More

Very Satisfied with the communication from beginning to end. Not happy with this surveys 25 word minimum. Since when should that be a requirement. Unbelievable end. Not happy with this surveys 25 word minimum. Since when should that be a requirement. Unbelievable More

My wife Aurora and I are always impressed with the quality of the work, and the courtesy and professionalism of the MB staff - making our experience painless. Thank you! Special thanks to Lynn Olse quality of the work, and the courtesy and professionalism of the MB staff - making our experience painless. Thank you! Special thanks to Lynn Olsen for expediting our appointment, assuring our loaner vehicle (despite expediting the appointment date), and walking us through the procedures!! Your team is all great, but she is a gem. More

Everything went well. Thank you. Your prices are very high. I had the same job offered at a different location for half the price. Im loyal to mercedes benz, for the large jobs. Alining, spark plugs, high. I had the same job offered at a different location for half the price. Im loyal to mercedes benz, for the large jobs. Alining, spark plugs, etc I will do somewhere else. More

Love coming in to this place, they treat you like family.Lynn from the service department always take care of me and make sure I leave with a clean vehicle( from the sales to the service) family.Lynn from the service department always take care of me and make sure I leave with a clean vehicle( from the sales to the service) More

Jacob Avila (barn not listed below for some reason) was excellent. The whole staff was nice too. Quick turn around and no pressure applied. Just honest workmanship. I’ll definitely come back next time. Tha excellent. The whole staff was nice too. Quick turn around and no pressure applied. Just honest workmanship. I’ll definitely come back next time. Thanks! More

Eric is the best in service center - been using him for 8 years and never disappointed. Outstanding! One of the reasons to buy a benz is the service. years and never disappointed. Outstanding! One of the reasons to buy a benz is the service. More

very much improved welcoming service.Erick is exceptional,I wouldn't choose any other service advisor.Car wash is working better now.Good idea to put benches inside service garage. exceptional,I wouldn't choose any other service advisor.Car wash is working better now.Good idea to put benches inside service garage. More

Excelllent service on my vehicle. Lynne is terrific in helping me get my vehicle serviced properly amd quickly. Communication is great! Im enjoying the experience Staff very helpful and understanding. helping me get my vehicle serviced properly amd quickly. Communication is great! Im enjoying the experience Staff very helpful and understanding. More

Very happy with the professionalism of Geoff and Joshua Very happy with the professionalism of Geoff and Joshua Elliot when I had car serviced. The repairs were done quickly and Josh went out of his way to Very happy with the professionalism of Geoff and Joshua Elliot when I had car serviced. The repairs were done quickly and Josh went out of his way to locate my car when there was a delay in pickIng the car. All around, a great experience! More