Mercedes-Benz of Chicago - Service Center

Appointment was easy to get and timely. My service was expedited and completed early to fit my schedule. My service advisor Lynne was extremely professional and courteous and did an exceptional job making expedited and completed early to fit my schedule. My service advisor Lynne was extremely professional and courteous and did an exceptional job making this happen. More

Erick McGregor was very helpful in getting me in, solving my problem and getting me to work in a reasonable amount of time. Thank you. my problem and getting me to work in a reasonable amount of time. Thank you. More

The dealership provided great service, very good communication and was very timely with the repairs needed on my E-300. They coordinated well with the towing service and national Mercedes help line. communication and was very timely with the repairs needed on my E-300. They coordinated well with the towing service and national Mercedes help line. More

Eric is professional, knowledgeable and definitely focuses on customer service. He always goes above and beyond. It appears that your employees respect each other which makes for a fabulous working focuses on customer service. He always goes above and beyond. It appears that your employees respect each other which makes for a fabulous working g environment !!! More

Outstanding. Lynne and her team helped me out when my car broke down after hours. Love the communication, use of technology and quick repairs. They also took care of some open recalls I didn’t know I had. Hi broke down after hours. Love the communication, use of technology and quick repairs. They also took care of some open recalls I didn’t know I had. Highly recommend and I’ll be back. More

Great service! Erick was communicative and very service oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center and Erick! More

Erick McGregor continues out performing any service representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. More

Atanas was outstanding. He assisted me with a technical issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! More

I recently had my vehicle in a second time for a recall appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a week they said to call MB USA but MB USA said they can’t do anything and dealerships are their ‘eyes and ears’ and if they say it’s fixed then it must be. MB USA refused video of my seatbelts just dangling when unbuckled and neither they nor the dealership seem to actually care at all that the seatbelts on my car don’t retract. I’m beyond disappointed with the total lack of customer service from advisors and service managers at the dealership as well as the escalation manager at corporate. First and only MB for me. More

Absolute perfection in every sense of word! Excellent communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! More