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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews
Call Service Center (312) 628-4500

459 Reviews of Mercedes-Benz of Chicago - Service Center

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July 13, 2021

Excellent service as always. Some items on backorder but got me back on the road same day whilst waiting. Updates via text super convenient too. More

by aljones1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Hunter
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Jul 14, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

July 13, 2021

Nicholas Cardoza was excellent! To be honest I have not had great service here but I'm hoping Nick can and will turn it around. More

by orangechair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Cardoza
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Jul 21, 2021 -

Mercedes-Benz of Chicago responded

Hello, We absolutely value your business and so very grateful to see your kind recommendations for Nicholas! Thank you for the opportunity to assist you during your visit at the with Mercedes-Benz of Chicago! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 12, 2021

Very professional team - always on-time, efficient, and to the point. Erick McGregor is awesome, and has looked after me very well over several years. More

by Thomas V.
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2021 -

Mercedes-Benz of Chicago responded

Hi Thomas, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Erick McGregor, we are lucky to have him on our team of experts. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

July 07, 2021

Staff is always kind and is readily available for assistance when you arrive. My experience every time has always been a great one! Thumbs up! More

by mirtia8949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Hunter
Report | Print
Jul 13, 2021 -

Mercedes-Benz of Chicago responded

Hi Mirtia, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

July 02, 2021

Very accommodating since it was an emergency issue. Quick, excellent service overall. More

by MLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Chicago responded

MLG, Thank you for choosing Mercedes-Benz of Chicago! We are absolutely mindful of our guests time and are elated to know we took great care of you and your vehicle in a timely manner. Providing the best customer service experience possible is our top priority. We look forward to serving you again at your next scheduled maintenance interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

June 30, 2021

Took longer than expected but the result saved me $$$ …they patched my tire vs having me purchase a new one…thank you! More

by jcatalano2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Jun 30, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire service team treated you very well! We are looking forward to serving you again! Best, Your Friends and Family at Mercedes-Benz of Chicago

June 29, 2021

service was very courteous, timely and complete. Thank you it was a pleasure. More

by valariemcg125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2021 -

Mercedes-Benz of Chicago responded

Hi Valerie, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

Jun 30, 2021 -

Mercedes-Benz of Chicago responded

Hi Valarie, Thank you for your kind remarks and 5 star rating for our service drive! We strive to provide the best customer service and facilities for our guests! Please let us know if you have any questions or Mercedes-Benz needs. Well wishes, Your Friends and Family at Mercedes-Benz of Chicago

June 26, 2021

Atanas was extremely helpful, patient and always highly professional in helping me with my Mercedes Connect hookup, as I am clearly inept with tech. Atanas sold me my GLA, for which I have been totally sat More

by Richie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2021 -

Richie responded

Highly satisfied

Jun 28, 2021 -

Mercedes-Benz of Chicago responded

Hi Richie, Thank you for choosing Mercedes-Benz of Chicago. Our team is delighted to hear about the helpful assistants you received from Atanas he is truly a star. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

June 25, 2021

Service was good and after reviewing the email notice I was able to receive a loaner vehicle and proceeded with my morning. I was later notified when the service was completed. More

by Loutlaw462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj, Kyle Hunter
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Jun 28, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

June 23, 2021

Awesome service from Tony. Did not have an appointment but To y took care of my needs More

by divon00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jaramillo
Report | Print
Jun 25, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your business & amazing recommendations for Tony Jaramillo! The team at Mercedes-Benz of Chicago looks forward to assisting your with all of your Mercedes-Benz needs! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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