Mercedes-Benz of Chicago - Service Center

The best service ever. Great customer service. Highly recommend for everyone recommend for everyone More

I broke down traveling through Chicago. Your service advisor Nicholas Cardozo did a terrific job of turning a nightmare into break down with a good out come. advisor Nicholas Cardozo did a terrific job of turning a nightmare into break down with a good out come. More

Satisfied for oil changing , car washing service,and waiting room comfortable and served. Hopefully can reduces service fee for future. waiting room comfortable and served. Hopefully can reduces service fee for future. More

My service advisor , Juan Vargas, was exceptional. He is the reason I bring my "vintage" GLK vehicle to Mercedes-Benz of Chicago! I love the service specials! the reason I bring my "vintage" GLK vehicle to Mercedes-Benz of Chicago! I love the service specials! More

I had a flat tire and the team was very responsive when I arrived late in the afternoon. They completed the service the same day. I was so appreciative of their help. arrived late in the afternoon. They completed the service the same day. I was so appreciative of their help. More

Service was great but a 9:15 appointment took 3 1/2 hours this is no excuse for a 9:15 appointment they need to service the appointment customers on time this is no excuse for a 9:15 appointment they need to service the appointment customers on time More

Fast Efficient Work, Jesus was a pleasure to work with and I will definitely return for my yearly maintenance. Nice to see people enjoying their work these days and I will definitely return for my yearly maintenance. Nice to see people enjoying their work these days More

Though I leased my car at another dealership, I chose this firm to service my car. Most recently, I brought my car in for it's second scheduled maintenance. It was a pleasure working with Chuck Benson, this firm to service my car. Most recently, I brought my car in for it's second scheduled maintenance. It was a pleasure working with Chuck Benson, my service consultant! Returning home after picking up my car, I noticed a couple of scratches on my hood that I thought weren't there when I brought it in. After contacting Chuck, I made an appointment to bring in the car to have the scratches examined. After viewing the check-in photos that he took at my initial appointment, it appeared inconclusive as to whether the scratches were there previously or not. Nevertheless, Chuck and his service manager (Matt?) had the scratches buffed out. Additionally, Matt took the initiative to remove some marks that I'd made myself to the front driver's side valence. All in all, both Chuck and Matt were very professional and went above and beyond what I had previously come to expect from a dealership service department. More

Lynne was a pleasure to work with. Thank you for your service. Only issue is the wait for a loaner car. Wish they had more in stock. service. Only issue is the wait for a loaner car. Wish they had more in stock. More

As always I received excellent and professional service from Eric McGregor. I trust his opinion and his help with my vehicle And he is always very accommodating. from Eric McGregor. I trust his opinion and his help with my vehicle And he is always very accommodating. More