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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
July 08, 2017
Service Engine light came on I stoped by with an service engine light on and they had me in and out of there wit a free car wash within the hour I stoped by with an service engine light on and they had me in and out of there wit a free car wash within the hour More
by Schreinerbazi
Employees Worked With
Lynn Olson
June 30, 2017
Power Steering / Poofed Excellent and timely service throughout the entire experience. I didn't have to wait too long for a tow. Erik managed to get me a loaner car even thou Excellent and timely service throughout the entire experience. I didn't have to wait too long for a tow. Erik managed to get me a loaner car even though Enterprise was already closed. I received the report on the condition of my car before 9:00AM the next morning. I spoke with Erik and decided on the repairs. My car was ready in the late afternoon. I even got directions from Erik when I got turned around coming back to the dealership. More
by Chatamgirl
Employees Worked With
Erick McGregor
June 30, 2017
Mercedes-Benz of Chicago provides exceptional service Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week and for the past 18 years is the primary reasons the ML430 runs like new. Mercedes of Chicago is the best Mercedes dealership in the country. The exceptional service I received with the Mercedes Roadside assistance this week and the follow-on repairs keep me coming back to Mercedes. My SUV runs like new! My service Advisor, Maksim Nodelman, is the real deal. He provides exceptional service, knowledgeable on the Mercedes vehicles, and has been supporting my vehicle for many years. Thank you Mercedes-Benz of Chicago: and Maksim Nodelman. Regards, Tony DeRosa More
by tderosa
Employees Worked With
Max Nodelman
June 25, 2017
Went for a Service B routine maintenance. Service was effective, efficient, and very courteous. Facility are great and service is extraordinary. Service agent was very knowledgeable, service o Service was effective, efficient, and very courteous. Facility are great and service is extraordinary. Service agent was very knowledgeable, service oriented and friendly, and understood appropriately my questions and request for my vehicle. More
by Raf M
Employees Worked With
Ben De Garcia
June 24, 2017
Wonderful Place Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experie Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experience. Thank you. More
by MShapow
Employees Worked With
Max in Service
June 24, 2017
Phenomenal! Amie was pleasant and courteous Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would ma Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would make my concerns known to the service technician. I must admit from the initial phone call prior to my arrival. I felt that my visit would be a positive one. This is the third Mercedes Benz Dealership and second service center that I have visited and I must admit it was a lot missing from the ambience and care recieved. I am pleased to say that I am developing a win win relationship with Amie and she will be my new Service Consultant. Thank you for the fabulous state of the art facility and efficient service by all who came in contact from the computer interface to the welcome and during the service provided. You have a winning formula! I have to travel about forty miles to visit my new service center at your location but I'm able to coordinate my client schedule and relax to know that you will take make my time a priority and service my vehicle in a timely fashion. I thank you for what you do as it is greatly appreciated. Customer service is still important in our complex and ever changing world. More
by Barbara
Employees Worked With
Amie Welsh/Johnson
June 18, 2017
Service Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Ch Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Chicago always meets and exceed expectations More
by toney2457
Employees Worked With
Terry Stailey
June 15, 2017
Quick repair Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and m Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and more with a short turn around. More
by Elizabeth
Employees Worked With
Lynn Olson
June 13, 2017
Car Purchase Lok Wong was excellent. I will definitely go back to the dealership because of his service. he was very attentive and considerate of our time and qu Lok Wong was excellent. I will definitely go back to the dealership because of his service. he was very attentive and considerate of our time and questions. More
by tyguy
Employees Worked With
Lok Wong
June 13, 2017
Wonderful Experience My wife and I thoroughly enjoyed our experience at MB of Chicago. They were knowledgeable, patient and very courteous throughout the entire process. My wife and I thoroughly enjoyed our experience at MB of Chicago. They were knowledgeable, patient and very courteous throughout the entire process. Highly recommend them. More
by bob123098
Employees Worked With
Soly
