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Mercedes-Benz of Chicago
Chicago, IL
1,162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,162 reviews
June 30, 2017
Mercedes-Benz of Chicago provides exceptional service Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week and for the past 18 years is the primary reasons the ML430 runs like new. Mercedes of Chicago is the best Mercedes dealership in the country. The exceptional service I received with the Mercedes Roadside assistance this week and the follow-on repairs keep me coming back to Mercedes. My SUV runs like new! My service Advisor, Maksim Nodelman, is the real deal. He provides exceptional service, knowledgeable on the Mercedes vehicles, and has been supporting my vehicle for many years. Thank you Mercedes-Benz of Chicago: and Maksim Nodelman. Regards, Tony DeRosa More
by tderosa
Employees Worked With
Max Nodelman
Helpful June 25, 2017
Went for a Service B routine maintenance. Service was effective, efficient, and very courteous. Facility are great and service is extraordinary. Service agent was very knowledgeable, service o Service was effective, efficient, and very courteous. Facility are great and service is extraordinary. Service agent was very knowledgeable, service oriented and friendly, and understood appropriately my questions and request for my vehicle. More
by Raf M
Employees Worked With
Ben De Garcia
June 24, 2017
Phenomenal! Amie was pleasant and courteous Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would ma Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would make my concerns known to the service technician. I must admit from the initial phone call prior to my arrival. I felt that my visit would be a positive one. This is the third Mercedes Benz Dealership and second service center that I have visited and I must admit it was a lot missing from the ambience and care recieved. I am pleased to say that I am developing a win win relationship with Amie and she will be my new Service Consultant. Thank you for the fabulous state of the art facility and efficient service by all who came in contact from the computer interface to the welcome and during the service provided. You have a winning formula! I have to travel about forty miles to visit my new service center at your location but I'm able to coordinate my client schedule and relax to know that you will take make my time a priority and service my vehicle in a timely fashion. I thank you for what you do as it is greatly appreciated. Customer service is still important in our complex and ever changing world. More
by Barbara
Employees Worked With
Amie Welsh/Johnson
June 24, 2017
Wonderful Place Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experie Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experience. Thank you. More
by MShapow
Employees Worked With
Max in Service
June 18, 2017
Service Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Ch Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Chicago always meets and exceed expectations More
by toney2457
Employees Worked With
Terry Stailey
June 15, 2017
Quick repair Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and m Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and more with a short turn around. More
by Elizabeth
Employees Worked With
Lynn Olson
June 13, 2017
Car Purchase Lok Wong was excellent. I will definitely go back to the dealership because of his service. he was very attentive and considerate of our time and qu Lok Wong was excellent. I will definitely go back to the dealership because of his service. he was very attentive and considerate of our time and questions. More
by tyguy
Employees Worked With
Lok Wong
June 13, 2017
Wonderful Experience My wife and I thoroughly enjoyed our experience at MB of Chicago. They were knowledgeable, patient and very courteous throughout the entire process. My wife and I thoroughly enjoyed our experience at MB of Chicago. They were knowledgeable, patient and very courteous throughout the entire process. Highly recommend them. More
by bob123098
Employees Worked With
Soly
May 16, 2017
2 years of poor service Chicago Fletcher Jones Mercedes Benz While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned exclusively Mercedes Benz for over 40 years (5 families total). We have been experiencing mechanical issues with our car, which is less than 2 years old. It's already frustrating for a new car to have problems, but the biggest disappointment is the customer service. Geoff Hult is very nice initially, but never, ever follows up. I call and leave messages since he said he would "keep me updated", I've sent emails, and even waited and asked to speak to him at the service center, but he is always "in a meeting" as I see him in his glass office! We trusted Mercedes Benz because of my family history, but when both the car is failing AND the customer service, which is part of why you pay as much as you do, then there's nothing else to say other than you lost a customer. My family has been aware of this issue and has reached out to their MB people they've known for years, and because of what they have seen, and even their reaching out to Geoff, are strongly considering leaving MB USA all together because this is completely unacceptable. If your car is not having issues, then I am confident that you will have a positive experience, but once you have a problem, do not count on much help because if the leadership is weak, then what do you expect from the others. More
by SR Benz owner
Employees Worked With
Geoff Hult, FJ Management
January 09, 2016
Welcoming, informative, no pressure, sincere warm service! My experience here was great! Gorgeous facility and welcoming with drinks. For those that have kids, nice little play room for children to play while My experience here was great! Gorgeous facility and welcoming with drinks. For those that have kids, nice little play room for children to play while you look around for your next car. I came to upgrade my mother's car and Darius Dennis (312.628.4526 | ddennis@mbchicago.com) was our Sales Consultant. He was not only charming and friendly but very informative with the vehicles we had in mind to purchase. He was kind enough to explain all the latest features the truck I have in mind to buying. We took a test drive in both vehicles in which again, Darius explained in quite a bit of detail of why Mercedes is the leading engineering class of designers in vehicles. We successful upgraded my mother's car and I will be returning to see him when I upgrade my truck in a few months. High recommend seeking Darius as your Sales Consultant. More
by sgranobles
Employees Worked With
Darius Dennis
