Mercedes-Benz of Chicago

Great Experience Great experience, efficient, professional and excellent communication. The associate I worked with, Adrian Botis was knowledgeable and helpful. I woul Great experience, efficient, professional and excellent communication. The associate I worked with, Adrian Botis was knowledgeable and helpful. I would recommend this dealership to anybody looking for a new car. More

Professional When you first step out of your car someone is there to assist you which is great.if you have a loaner its right there.I'm not sure of the gentleman When you first step out of your car someone is there to assist you which is great.if you have a loaner its right there.I'm not sure of the gentleman last name but, is name is Chuck. He does his job well ? More

Great Experience As usual, everything was just perfect! Melvin is the best. The job is done right on time the first time...a rarity in todays' service environment. Kee As usual, everything was just perfect! Melvin is the best. The job is done right on time the first time...a rarity in todays' service environment. Keep up the great work. Also, what a wonderful and spotless facility as well. More

Great service Without a doubt the best customer experience of any auto dealership I have ever patronized. From the moment you drive in to the communication to the Without a doubt the best customer experience of any auto dealership I have ever patronized. From the moment you drive in to the communication to the pick up everything was perfect. More

Great professional and efficient There's Two People I really want to thank, First Erick McGregor, who made sure he kept me informed about everything that was going on, he was excellen There's Two People I really want to thank, First Erick McGregor, who made sure he kept me informed about everything that was going on, he was excellent with Great Customer Service Skills, Thanks Erick. Also I would like to thank Anthony I don't what position he worked, he wore black and his race was Hispanic. I left something in my car and I was told that the dealer ship closed at 6:00pm I had to be there by then, so when I arrived they were already about to close, there where three gentlemen getting off and I explained that I called an advisor and let them no I was on my way and could they leave my merchandise at the front. So when I tried to get the three gentlemen's attention, anthony was the one who turned around and helped me, he ran in to see if it was left anywhere, although it wasnt I still have to thank him, because he didnt have to do that, thanks anthony and keep up the good work, i really aprreciated your great customer service skills. thanks from a satisifed customer. More

Great professional and personal service. . I brought my car in to Erick McGregor, who made sure the service diagnosis was quickly transmitted to me. He kept in constant contact with me during t I brought my car in to Erick McGregor, who made sure the service diagnosis was quickly transmitted to me. He kept in constant contact with me during the day and was present when I picked up my car in the early evening. This kind of personal service by a smart, friendly service specialist is priceless. More

Excellent Service! Jim found exactly what I wanted and delivered as promised. The sale and delivery went smoothly. The entire staff was accommodating and made it a gre Jim found exactly what I wanted and delivered as promised. The sale and delivery went smoothly. The entire staff was accommodating and made it a great experience. More

As always My service experience was excellent. This is my fourth Mercedes that I have purchased and serviced at Mercedes Benz of Chicago and they never disappoi My service experience was excellent. This is my fourth Mercedes that I have purchased and serviced at Mercedes Benz of Chicago and they never disappoint. I highly recommend them. More

Horrible Dash was cracked. Front license plate not on when I got there they had to take it back, had to wait. Gps was loose. When I got home my back license pl Dash was cracked. Front license plate not on when I got there they had to take it back, had to wait. Gps was loose. When I got home my back license plate was hanging on one side. My car was dirty even though they said they would wash it. Etc, etc. Trying to get me to pay for more service, even tires, and I just recently got new tires. My car doesn't go as fast as it use to go. I want the things fixed that they broke!!!!!!!!!!! Horrible service!!! More

Great Dealership...Great Service! I was very impressed with the sales team when I originally purchased the vehicle and the service level, quality and professionalism received from the I was very impressed with the sales team when I originally purchased the vehicle and the service level, quality and professionalism received from the service team was also very exceptional. Thanks! More