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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
October 13, 2017
Dennis and Chris are best in class. The best part of your organization is by far the people. Dennis and Chris are the reason I continue to choose Mercedes Benz Chicago. They are a plea The best part of your organization is by far the people. Dennis and Chris are the reason I continue to choose Mercedes Benz Chicago. They are a pleasure to do business with. More
by Michael S
Employees Worked With
Dennis Smith, Christopher Bard
October 05, 2017
Great work, great workers!! Service is awesome as well as the facility and staff. My service man, Church Benson, just can't be beat!!! It is always a pleasurable experience. Service is awesome as well as the facility and staff. My service man, Church Benson, just can't be beat!!! It is always a pleasurable experience. More
by Diva Dee
Employees Worked With
Chuck Benson
October 05, 2017
Great people Great service. Only been their a couple times for service but , was satisfied every time great service and great people can't ask for much more than that ! Only been their a couple times for service but , was satisfied every time great service and great people can't ask for much more than that ! More
by Vogels Anderson
Employees Worked With
Lynne Olson
September 30, 2017
Great Facility, Great Service Advisors. I have been dealing with Melvin Peoples for over 25 years. He gives the right advice and get things done. Can't ask for more. I have been dealing with Melvin Peoples for over 25 years. He gives the right advice and get things done. Can't ask for more. More
by SKP
Employees Worked With
Melvin Peoples
September 29, 2017
Excellent Work Friendly and professional service. Clean and new service center. Washed car very well. Nice cafe on site. Shuttle service conveinient and comfortab Friendly and professional service. Clean and new service center. Washed car very well. Nice cafe on site. Shuttle service conveinient and comfortable. Nice loaners when needed. More
by Mercedes Owner
Employees Worked With
Francisco Aguilera, Erick McGregor
September 28, 2017
service A service was done well. except fuel cap was left half open resulting in yellow light on way home. fixed it myself.. shuttle worked well. Thanks service was done well. except fuel cap was left half open resulting in yellow light on way home. fixed it myself.. shuttle worked well. Thanks More
by mercedess
Employees Worked With
Karolina Cabaj
September 27, 2017
Excellent service The customer service provided to me today was Excellent! I would highly recommend this service center to anyone that needs any type of service due to The customer service provided to me today was Excellent! I would highly recommend this service center to anyone that needs any type of service due to the professionalism of the employees. More
by Cheche
Employees Worked With
Chuck Benson
September 27, 2017
Great experience. Professional , courtesy, and friendly would described my experience with Emil. Definetly will recommend him, and will come back for my wife's car. Ap Professional , courtesy, and friendly would described my experience with Emil. Definetly will recommend him, and will come back for my wife's car. Apreciated his attention to detail and buyer s interest. Thank you , again! More
by DLungu
Employees Worked With
Emil Johic
September 24, 2017
Excellent Paul and Eric McGregor are one of the reasons you keep me as a client. I trust their judgement and I trust them with my automobile. You are blessed Paul and Eric McGregor are one of the reasons you keep me as a client. I trust their judgement and I trust them with my automobile. You are blessed to have great talent on your team. More
by Jgilliam
Employees Worked With
Paul, Erick McGregor
September 23, 2017
The services are on time and excellence! I made a reservation for maintenance A of my 2017 Mercedes-Benz E300. The reception is make me pleasure, and services is on time and excellent! Well d I made a reservation for maintenance A of my 2017 Mercedes-Benz E300. The reception is make me pleasure, and services is on time and excellent! Well done! More
by Enoch Li
Employees Worked With
Terry Stailey
