Mercedes-Benz of Chicago

Great Service My sales rep Emil was responsive to all my concerns. It was a complicated situation and he was always available by phone, text or email. My sales rep Emil was responsive to all my concerns. It was a complicated situation and he was always available by phone, text or email. More

Best experience at a from a dealership. Patricia made this purchase the best car buying experience I have ever had. And the woman who financed my car was quick, efficient, and very friendly. Patricia made this purchase the best car buying experience I have ever had. And the woman who financed my car was quick, efficient, and very friendly. I already refer everyone to tge fletcher Jones service and now I will be referring everyone to Fletcher Jones dealership! More

Paul Price is above and beyond. Third car with Paul. He always goes the extra mile to make sure I am satisfied. Happy. Smiling. I highly recommend working with him. He does not Third car with Paul. He always goes the extra mile to make sure I am satisfied. Happy. Smiling. I highly recommend working with him. He does not disappoint. More

Good low pressure and helpful sales. Attentive sales staff. Good price on car I wanted. Salesman was knowledgable and willing to negotiate price. Stayed late to accomodate my schedule. Fr Attentive sales staff. Good price on car I wanted. Salesman was knowledgable and willing to negotiate price. Stayed late to accomodate my schedule. Friendlyt and courteous. More

Another pleasant experience All work completed as predicted. Accepted all of the service advisor's recommendation. It is always a pleasure to work with the folks at this service All work completed as predicted. Accepted all of the service advisor's recommendation. It is always a pleasure to work with the folks at this service center! More

Always easy and hassle. I have no problem giving my reviews because every time I visit the Mercedes Benz dealership it's always a pleasant experience. I only work with two of I have no problem giving my reviews because every time I visit the Mercedes Benz dealership it's always a pleasant experience. I only work with two of your employees. Jim Jordan is my ongoing salesman. I have had a total of 3 Benz and every time was easy and no problems. I will be returning shortly for a fourth vehicle within the year. And I also only work with Erick McGregor in service because he is amazing. When I leave the service department I have absolutely no questions, he covers everything. Everything that you may have a question about he already on it no matter what it is. As long as you keep those two employees I'll definitely will be returning because sales and service can be a long and unpleasant experience, but as long as I work with them I can always leave and don't have to take headache medication after I leave. Thanks again. More

Excellent customer Service Customer service was excellent. Melvin was very attentive and provided the proper amount of information. The service was done quickly and correctly Customer service was excellent. Melvin was very attentive and provided the proper amount of information. The service was done quickly and correctly even after I made changes. More

Great experience - as always My new car was ready to go and Paul gave a great overview of the features. Everyone was excited for me about the new purchase. Travis had me in an o My new car was ready to go and Paul gave a great overview of the features. Everyone was excited for me about the new purchase. Travis had me in an out in no time with the paperwork. More

Five stars Terry was an excellent service representative and understood what i needed at the time. He promptly called me back about another problem discovered an Terry was an excellent service representative and understood what i needed at the time. He promptly called me back about another problem discovered and explained it in a way that I could easiily undererstand. I felt no pressure about what to do next. More

Visit was comfortable and the work was done in a reasonable Service waiting area is very comfortable, clean, stocked with the items to make the wait pleasant. The work was done in a reasonable period of time. Service waiting area is very comfortable, clean, stocked with the items to make the wait pleasant. The work was done in a reasonable period of time. The car was cleaned well. More