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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

April 18, 2023

Nothing but positive thing to say about Obi. Great professionalism and helped me find something I was going to enjoy for years. More

by th20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Obinna Agba
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

Andrea is probably the the sweetest and most caring sales person I have EVER worked with. I’ve purchased literally over 50 cars in my lifetime and this woman was the first to keep in constant contact with More

by marktorres7910
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Lama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance manager and who I signed the paperwork with at Audi was great as well. Sorry I forgot his name
April 16, 2023

Ask for Dennis Smith especially if you are looking to buy EQS series. He can get them delivered the way you want! More

by Sadril
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
April 16, 2023

First time working with a Mercedes dealership and I have to say this was the most professional and helpful environment I’ve ever gone to. The whole team was incredibly knowledgeable and helpful. Made buying More

by Drogers23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lok Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Atanas Petrov
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2023

Matt Poore was an excellent service advisor, he was very professional and knowledgeable. I came in for one service and he gave advice and recommendations for other services needed for my vehicle. Matt will More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Poore
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2023

Marcus Jones went well beyond the call of duty. His responses were not only prompt but courteous. His actions essentially made the deal. More

by oliver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lok Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

I am a returning client and I wouldn’t allow anyone else to service me!! He was Absolutely amazing! Very helpful and patient! 10/10! Thank you again More

by teja_hutchinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Obinna Agba
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

The team at MB Chicago is outstanding. They are incredibly friendly and outgoing and eager to help you find what you’re looking for. Certainly the best Mercedes Dealership in Illinois. More

by CAgba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lok Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Obinna Agba
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2023

I had a wonderful experience with Joanna Davila. Joanna was very knowledgeable, kind, open and focused on helping me find a vehicle that matched my needs, goals and finances. Joanna also had humor, More

by GaryR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanna Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lok Wong, Leon Smith
Apr 06, 2023 -

Mercedes-Benz of Chicago responded

Hello GaryR., Congratulations on your new vehicle! We are so appreciative of your feedback about your experience with Joanna. We are delighted to hear that our team was able to deliver such exceptional service and help you find the perfect car that matched your needs and finances. We look forward to assisting you for many years to come and are here to help should you need us. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many miles to come! All the best, Your Friends and Family at Mercedes-Benz of Chicago

April 02, 2023

The service is outstanding. Obina has been very helpful in taking his time to go over all car futures. Thank you so much! More

by Yury
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Obinna Agba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Yury responded

I want to thank Obinna for the excellent service, for his knowledge , for answering all our questions and for taking his time to make sure my wife is comfortable with all cars futures. Thank you!!!

Apr 03, 2023 -

Mercedes-Benz of Chicago responded

Hello Yury, Congratulations on your new vehicle! We are so appreciative of your feedback about your experience with Obinna. We are delighted to hear that our team was able to deliver such exceptional service and help you find the perfect car. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

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