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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

December 15, 2017

it’s Chuck and Mark that make the service. Chuck and Mark really make the service their for me. Chuck is a fantastic service provider and very impressive. Mark the service manager is also very More

by Helpmycarisbroken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark the service supervisor, Chuck Benson
Dec 19, 2017 -

Mercedes-Benz of Chicago responded

Hi Helpmycarisbroken, I am unable to locate your information on file. Please contact me directly at 312-628-4412 to discuss your review. I look forward to hearing from you. Kind Regards, Alyssia Esparza

December 15, 2017

Outstanding customer service To whom it may concern: The rating above was given based upon the impressive quality of the work necessary. The overall experiential was world cl More

by Cynthia Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Dec 20, 2017 -

Mercedes-Benz of Chicago responded

Hi Miss Crawford, Thank you for leaving us your detailed feedback and sharing such kind words about Melvin Peoples! I am pleased to hear that Melvin was able to provide you the best experience possible! We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future. Mark Hoegler General Manager

December 11, 2017

great job excellent job .... enjoyed working with our sales rep. Natalya chaykivska . it took very little time to sign the paper work. very pleasant to deal wit More

by kabouseli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalya Chaykivska
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi Kabouseli, Thank you for taking the time to share your feedback! We're very happy to hear that Natalya was able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

December 10, 2017

Failed emission report Stopped in unannounced to see if there was a reason I failed test. I was told I could leave car and get a quick diagnosis. Shortly therafter my th More

by Hoosierdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Stailey, Erick McGregor
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi, We're glad to be able to be at your service and thank you for sharing your feedback. I am unable to locate your information in our system. If I can be of any assistance now or in the future, please don't hesitate to contact me on my direct line at 312-628-4412. Kind Regards, Alyssia Esparza

December 10, 2017

AMG C43 Dennis was great to work with. He found the car I was looking for from another dealer and had it ready in 48 hours. Very knowledgeable. More

by JB412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi JB412, Thank you for taking the time to share your feedback! We're very happy to hear that Dennis was able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

December 09, 2017

Terry is the BEST!! I’ve had a Mercedes for about 15 years, and I have been going to Fletcher Jones since I moved here 8 years ago. The last 3 times I brought my car in f More

by Cynthia
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi Cythnia, It was a pleasure speaking with you over the phone. Again, thank you for leaving your feedback! We are pleased to hear that Terry was able to provide you the best service. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact me directly at 312-628-4412 if you need any assistance in the future. Kind Regards, Alyssia Esparza

December 08, 2017

Excellent service and professionalism I have been dealing with this dealership for over twenty years and during that time I have always been satisfied with the service. The adjusters are f More

by moses l. oliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi Moses, Thank you for your loyalty of over twenty years! We are very pleased to hear that we were once again, able to provide you a 5-star experience. This is the Fletcher Jones Difference! If you have any questions, please do not hesitate to contact us at anytime! Mark Hoegler General Manager

December 08, 2017

Repeat Customer I've purchased my last 3 vehicles from here and I have no plans on going anywhere else. Dennis Smith, Chris, and Geoff from Service are A+++ More

by Cif619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Christopher Bard
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi Cif619, Thank you for being a loyal customer and thank you for your feedback! We're very pleased to hear that Dennis, Chris as well as Geoff were able to give you the 5-star experience! This is the Fletcher Jones Difference! If you have any questions at any time, please do not hesitate to contact us at any time. We are always here to help! Mark Hoegler General Manager

December 02, 2017

Excellent Service I have used Mercedes Benz of Chicago for the past 18 years and have always experienced excellent service and attention from Erick McGregor and his tea More

by RJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi RJS, Thank you for being a loyal customer and thank you for your feedback! We're very pleased to hear that Erick was able to provide you excellent service and that we were once again given the opportunity to have earned your 5-star rating! This is the Fletcher Jones Difference! If you have any questions at any time, please do not hesitate to contact us at any time. We are here to help! Mark Hoegler General Manager

December 01, 2017

Attentive and extremely responsive. This is an exceptional dealership with extremely well trained personnel. They took the time to examine the problem and did everything in their power t More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Dec 11, 2017 -

Mercedes-Benz of Chicago responded

Hi RD, Thank you for leaving your feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

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