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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
December 24, 2017
Recall service This was our second experience at the service center and they again provide excellent customer service. Terry communicated via email from the time we This was our second experience at the service center and they again provide excellent customer service. Terry communicated via email from the time we dropped our vehicle off and notified us when it was ready. More
by MWohadlo
Employees Worked With
Terry Stailey
December 22, 2017
Smooth transaction Been going to Flethch Jones for over 15 years. The entire sales team was very knowledgeable and efficient. Overall experience was pleasant and smooth Been going to Flethch Jones for over 15 years. The entire sales team was very knowledgeable and efficient. Overall experience was pleasant and smooth. Would definitely recommend Fletcher Jones to my friends& family. Dennis was very helpful and patient with us. More
by Alchow
Employees Worked With
Dennis Smith, Christopher Bard
December 21, 2017
Great Dealership I was very happy to deal with salesman Paul Price, a thorough gentleman. He made every effort to keep me satisfied with all mu requests. I left the I was very happy to deal with salesman Paul Price, a thorough gentleman. He made every effort to keep me satisfied with all mu requests. I left the dealership in my new car with a big smile. More
by SKP
Employees Worked With
Paul Price
December 21, 2017
Great experience, 2nd time buying from dealership Natalya made my purchase easy and was a pleasure to work with. I'd recommend her and the dealership to anyone searching for a Benz in Chicago. Natalya made my purchase easy and was a pleasure to work with. I'd recommend her and the dealership to anyone searching for a Benz in Chicago. More
by ChicagoBill
Employees Worked With
Austin Real, Natalya Chaykivska
December 19, 2017
Breaks Over the top service. The best of the best! Lynne Olson went beyond expectations. My GL has never been in such great shape. I am definitely buying my Over the top service. The best of the best! Lynne Olson went beyond expectations. My GL has never been in such great shape. I am definitely buying my next vehicle with in this dealer. More
by Alba
Employees Worked With
Lynne Olson
December 18, 2017
Enjoyable experience Process of buying my new GLC was an enjoyable experience. I would strongly recommend Mercedes Benz of Chicago for their professionalism and ease of p Process of buying my new GLC was an enjoyable experience. I would strongly recommend Mercedes Benz of Chicago for their professionalism and ease of purchasing my car. More
by Ehilgen
Employees Worked With
Danny Turcinovic, Kevin Morley
December 18, 2017
Sprinter Purchase Walter was absolutely friendly, professional and honest throughout the sales process. He gave a detailed overview of the vehicle features, options and Walter was absolutely friendly, professional and honest throughout the sales process. He gave a detailed overview of the vehicle features, options and capabilities. He definitely changed my experience with Mercedes Benz. More
by Hilltrup
Employees Worked With
Walter Salcedo
December 18, 2017
"GLC 300 4Matic an amazing experience" Got our new GLC 300 Saturday and what an amazing experience we had. Emil Johic and Leon Smith are humble, very professional and treated us like a fa Got our new GLC 300 Saturday and what an amazing experience we had. Emil Johic and Leon Smith are humble, very professional and treated us like a family. Everything was smooth from start till the end of our transaction. We will highly recommend them and this location 110%... THANK YOU MERCEDES BENZ OF CHICAGO!!!! More
by Toto
Employees Worked With
Emil Johic, Leon Smith
December 16, 2017
Service Had a bubble on a tire that was supposedly replaced 5/2017 . Service dept could not find our tire and wheel extended warrenty. Took about 15 frustrati Had a bubble on a tire that was supposedly replaced 5/2017 . Service dept could not find our tire and wheel extended warrenty. Took about 15 frustrating calls on my part to find someone who could locate it. Inside cloth on roof had been seriously stained by workers when they replaced the convertible mechanism but it was scrubbed this visit and got it mostly clean. Otherwise we were well taken care of and everyone was friendly and helpful. More
by Barbara
Employees Worked With
Danny Turcinovic
December 15, 2017
Most recent and historical services from Melvin Peoples. I have been a Fletcher Mercede Benz customer for more than 10 years. My service provider has been Melvin Peoples for most of that time. Service rend I have been a Fletcher Mercede Benz customer for more than 10 years. My service provider has been Melvin Peoples for most of that time. Service rendored by Melvin and others encountered has been superb in all manners...including pricing. More
by Geneva Todd
Employees Worked With
Melvin Peoples
