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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
January 15, 2018
I had a great experience! My service rep, Chuck Benson, was very helpful and knowledgeable, I appreciated his advice on the repairs to my car. He made me feel comfortable with My service rep, Chuck Benson, was very helpful and knowledgeable, I appreciated his advice on the repairs to my car. He made me feel comfortable with asking questions. The repairs were completed to my satisfaction. More
by Pwash
Employees Worked With
Chuck Benson
January 11, 2018
My first visit to MB dealership The sales consultant, Natalya was accommodating, very helpful and knowledgeable making my choice easy. The visit to this dealership was a pleasant exp The sales consultant, Natalya was accommodating, very helpful and knowledgeable making my choice easy. The visit to this dealership was a pleasant experience since I have always driven a BMW. More
by Mila1044
Employees Worked With
Natalya Chaykivska
January 11, 2018
MB dealership experience Always a very good experience. Knowledgeable and friendly staff. No pressure to sell. I have known Danny a long time and I enjoy working with him. Always a very good experience. Knowledgeable and friendly staff. No pressure to sell. I have known Danny a long time and I enjoy working with him. Natalya was also a pleasure to work with. Love the car and will return in the future. More
by Paul
Employees Worked With
Danny Turcinovic, Natalya Chaykivska
January 10, 2018
Very good We been buying cars at Mercedes of Chicago for long time.Every time it’s been great experience!exelent costumer crevice!our salesman was JJ .i used hi We been buying cars at Mercedes of Chicago for long time.Every time it’s been great experience!exelent costumer crevice!our salesman was JJ .i used him 2 time.he sold me my last GLE450 2016 .now I came to trade I got new one.good trade in value .i had low miles to)that help. More
by Flower123
Employees Worked With
Jim Jordan
January 07, 2018
Tire Repair Had to bring the car back to recheck the low tire pressure warning to discover that the tire had a bubble and was not safe to drive. It is hard for me Had to bring the car back to recheck the low tire pressure warning to discover that the tire had a bubble and was not safe to drive. It is hard for me to believe that the dealership aloowed my wife to drive the car out while it was in an unsafe condition. O[no bringing the car back and speaking to Mr McGregor, the problem was fixed to my complete satisfaction. More
by gregory
Employees Worked With
Erick McGregor
December 29, 2017
best service in dealerships never had a dealership with such customer service centered approach, insanely efficient, reliable, and caring. have used them for 23 years for all ou never had a dealership with such customer service centered approach, insanely efficient, reliable, and caring. have used them for 23 years for all our family cars, company cars, friends and relatives refer them to, etc. More
by grgjn
Employees Worked With
Jim Jordan, Chuck Benson, Daniel Hoffman
December 29, 2017
Love this place. The service and sales department are #1 Always a good experience at Mercedes-Benz of Chicago! I have leased 2 MB C300 here and I would come back any day. I recommend Kevin Morley to anyone Always a good experience at Mercedes-Benz of Chicago! I have leased 2 MB C300 here and I would come back any day. I recommend Kevin Morley to anyone who is looking to purchase or lease a car. He is sincere, very knowledgeable, and straight forward. He will work with you to find the perfect option to cater to your needs. Getting services done at Mercedes-Benz of Chicago is a very pleasant experience as well. They have a beautiful show room and an awesome waiting area with comfortable chairs and lots of snacks to keep you occupied. Best thing about Mercedes-Benz of Chicago is that everyone is friendly and no one is pushy (which is the greatest pet peeve of mine). When making a big decision, such as buying a car, you don't want to be pressured or coerced. It often times gets you to make the wrong decision that you regret later. More
by joseph_igunbor
Employees Worked With
FJ Management, Kevin Morley
December 26, 2017
best day ever Sam and Leon was very helpful,with all my questions and concerns.they both was very patient with all my crazy question like oil change, tires ,breaks Sam and Leon was very helpful,with all my questions and concerns.they both was very patient with all my crazy question like oil change, tires ,breaks. More
by Ester Washington
Employees Worked With
Sam Tomaino, Leon Smith
December 25, 2017
good for Sam Sam is remarkably informed and a gentleman. He made the entire experience joyous. He guided me and listened. He was exactly on time He respected my Sam is remarkably informed and a gentleman. He made the entire experience joyous. He guided me and listened. He was exactly on time He respected my financial limits and spent a long time discussing each and every point with me. I have always recommended him to several people More
by Chippie
Employees Worked With
Sam Tomaino
December 24, 2017
Excellent Experience Our sales consultant Patricia was very knowledgeable and easy to work with during our purchase process. She was accommodating to our schedule and was Our sales consultant Patricia was very knowledgeable and easy to work with during our purchase process. She was accommodating to our schedule and was great at following up after the purchase. I had visited several dealerships and the professionalism at Mercedes-Benz of Chicago far exceeded all the other Mercedes-Benz dealers in the area. Mercedes Benz of Chicago on North Avenue is the best of the best More
by Dawn
Employees Worked With
Patricia Kiedrow, Danny Turcinovic
