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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

January 28, 2018

Efficient and Fast! Drop off and loaner process literally took 10 minutes. Love the technology piece. Chuck was great and timely. Just need the sensor prices to come dow More

by Dml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Jan 29, 2018 -

Mercedes-Benz of Chicago responded

Hi Dml, I was unable to locate your information in our records. I would love the opportunity to speak with you in regards to service experience over the phone. Please call me directly at (312) 628-4412 to discuss your recent service experience. Kind Regards, Alyssia Esparza

January 23, 2018

Easy Car Buying Experience I had a great experience at MB Chicago, and to be honest, it was the best experience I have had in acquiring a car. NO JOKE. It was actually really More

by JordanW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi JordanW, Thank you for leaving your feedback! We are pleased to hear that Sam was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

January 20, 2018

Best ever. Pleasant greeting upon arrival, service was timely, clean and beautiful waiting area, staff was professional and friendly. Getting my car service was More

by Service
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

January 17, 2018

Thank you! Having dealt with this dealership in the past and also with this current service experience, there is no hesitation to answer with an "excellent" rati More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Nodelman
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Larry, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Larry, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

January 16, 2018

Outstanding Salesman Dennis Smith was very welcoming, polite and knowledgeable. He didn't pressure us, he answered all our questions and made our car buying experience smo More

by NLReid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi NLReid, Thank you for leaving your feedback! We are pleased to hear that Dennis was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

January 15, 2018

I had a great experience! My service rep, Chuck Benson, was very helpful and knowledgeable, I appreciated his advice on the repairs to my car. He made me feel comfortable with More

by Pwash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
January 11, 2018

MB dealership experience Always a very good experience. Knowledgeable and friendly staff. No pressure to sell. I have known Danny a long time and I enjoy working with him. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Turcinovic , Natalya Chaykivska
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Paul, Thank you for leaving your feedback! We are pleased to hear that both Natalya as well as Danny were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

January 11, 2018

My first visit to MB dealership The sales consultant, Natalya was accommodating, very helpful and knowledgeable making my choice easy. The visit to this dealership was a pleasant exp More

by Mila1044
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalya Chaykivska
Jan 12, 2018 -

Mercedes-Benz of Chicago responded

Hi Mila, Thank you for taking the time to provide feedback. Congratulations on your first Mercedes-Benz and welcome to The Fletcher Jones Family! Please contact me directly for any assistance needed 312-628-4412. Sincerely, Alyssia Esparza

January 10, 2018

Very good We been buying cars at Mercedes of Chicago for long time.Every time it’s been great experience!exelent costumer crevice!our salesman was JJ .i used hi More

by Flower123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Jordan
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Flower123,, Congratulations on your newest Mercedes-Benz vehicle and thank you for your loyalty! We're so happy that you stopped by our store again and that you had yet another wonderful experience working alongside Jim. We certainly look forward to seeing you again and as always, please don't hesitate to contact us with any questions that may arise. Mark Hoegler General Manager

January 07, 2018

Tire Repair Had to bring the car back to recheck the low tire pressure warning to discover that the tire had a bubble and was not safe to drive. It is hard for me More

by gregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Jan 25, 2018 -

Mercedes-Benz of Chicago responded

Hi Gregory, We appreciate your feedback and we understand your concerns. Please give me a call at your earliest convenience to discuss service at our facility. I can be reached at (312)628-4412 Kind Regards, Alyssia

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