Mercedes-Benz of Chicago

Above and beyond We’ve been to other dealers for routine maintenance before and this one is by far our favorite. Great service and great people! Our service rep was ve We’ve been to other dealers for routine maintenance before and this one is by far our favorite. Great service and great people! Our service rep was very friendly and courteous, and even helped keep an eye on our toddler and install our car seat. Awesome experience and highly recommend. More

New car lease Mercedes-Benz of Chicago is the best in customer service and providing the best experience when purchasing a new car. Working with Francisco made sho Mercedes-Benz of Chicago is the best in customer service and providing the best experience when purchasing a new car. Working with Francisco made shopping for a new car effortless. This is my 3rd Mercedes-Benz and continue to recommend this dealership to friends. Francisco was very patient and allowed as much time as I needed in learning the new bells & whistles on the GLC 300 (lots of great technology). I know that if I have any questions, they are just a phone call away. Thank you again for a great experience! More

Fantastic service. Erick took good care of me. My coolant light came on so stopped by the service center to take a quick look. Radiator hose was broken. Erick quickly Erick took good care of me. My coolant light came on so stopped by the service center to take a quick look. Radiator hose was broken. Erick quickly found me a loaner car and had me on my way within 20 minutes. Repair was completed within 24 hours. More

Such an easy process! Everyone I worked with was amazing! Adrian at MB Chicago knew exactly what I wanted and needed. He went out of his way to teach me about the leasing process and the car itself. He was Adrian at MB Chicago knew exactly what I wanted and needed. He went out of his way to teach me about the leasing process and the car itself. He was very knowledgeable about everything and made leasing a car very easy and made sure everything went smoothly. I'll definitely be referring everyone I know who is looking for a new car to Adrian and Chris at MB Chicago. THANK YOU More

Service Ben is awesome, he always good care of us. We are from the STL area, but choose to bring our many Sprinters to Chicago because of Ben and his team. Ben is awesome, he always good care of us. We are from the STL area, but choose to bring our many Sprinters to Chicago because of Ben and his team. More

Membership has its privileges when you're in a Mercedes Benz I Was in need of S UV went to mercede Benz of Chicago had the greatest experience with the finest salesman on Earth. He was also my father's sales I Was in need of S UV went to mercede Benz of Chicago had the greatest experience with the finest salesman on Earth. He was also my father's sales person. Also the greatest finance department She Extremely knowledgeable and a pleasure And a delight to sit In her office. More

Great Everything was Great!Everything was done according to the highest standards. Clean, on time, and less time than anticipated. To notch. I will be back. Everything was Great!Everything was done according to the highest standards. Clean, on time, and less time than anticipated. To notch. I will be back. More

Great It was a great service and they have been right on time and courteous. The sales person and manager were very knowledgeable and helpful. Thank you It was a great service and they have been right on time and courteous. The sales person and manager were very knowledgeable and helpful. Thank you More

Very pleasing an very helpful He was very helpful an explained everything very well to out when come to the veichal. The process was very fast for getting the car an having everyth He was very helpful an explained everything very well to out when come to the veichal. The process was very fast for getting the car an having everything done. More

Beware of this dealership and do not work with Natalya Chayk I have been a Mercedes owner since 2010 and have always purchased new cars. I have worked with Mercedes dealerships in Indiana and Ohio. The sales, s I have been a Mercedes owner since 2010 and have always purchased new cars. I have worked with Mercedes dealerships in Indiana and Ohio. The sales, service and team members have always been focused on making it a great experience for the customer. I had the completely opposite experience working with Mercedes Benz of Chicago and especially sales employee Natalya Chaykivska. I contacted Natalya to purchase a 2015 Mercedes GL with very low miles. This car with low miles is difficult to find. I received an email offer from Natalya with the agreement to drive to the dealership in two days to pick up the car and sign the necessary paperwork for the purchase. I accepted the offer by email and was asked to pay a deposit of $2500 to hold the car. Within one hour of accepting the offer for the car Natalya sent me an email saying if I did not drive to the dealership by the next day she would no longer keep the car for me. I was unable to get there within 24 hours and Natalya did not honor the offer I accepted. The manager, Austin Real, called me and did say that the employee was not authorized to offer me the car. This experience was very frustrating and dishonest in that Natalya offered the car for purchase without being authorized to sell the car. Overall, the experience was terrible and unlike any other Mercedes dealership I have ever work with. I would encourage anyone interested in purchasing a Mercedes to not work with Mercedes Benz of Chicago or with Natalya Chaykivska. Her manager said she is a young sales employee and there are opportunities for coaching. Do not waste your time with this location there are many Mercedes dealerships with wonderful customer service who value their customers. More