Mercedes-Benz of Chicago

Quick and great service Service is great. But you should offer bottle water for people that are on the move. I think you should have free donuts as much as we pay for car. Service is great. But you should offer bottle water for people that are on the move. I think you should have free donuts as much as we pay for car. More

Great experience. Chuck Benson has always been my contact person, and ensures that I receive great service each time I have my car serviced. Also the location is easy Chuck Benson has always been my contact person, and ensures that I receive great service each time I have my car serviced. Also the location is easy access.. More

Purchase of a 2018 C300 4Matic Cabriolet 2-Door Valerie Ollar, our sales representative, was extremely professional making the purchase of our new 2018 C300 4Matic Cabriolet a complete pleasure. She Valerie Ollar, our sales representative, was extremely professional making the purchase of our new 2018 C300 4Matic Cabriolet a complete pleasure. She showed us several models and many various extras and add-ons to help us make our decision. She spent considerable time with us and was able to answer our questions with great detail. Valerie prearranged a test drive with the automobile we were most interested in looking at, and was willing to let us test drive other model cars. She followed through with every promise and helped us set up all of our individual parameters and settings, making this daunting challenge very enjoyable. We are proud to boast of our experience with Valerie and pledge to give an outstanding recommendation to anyone who wants to be respected when looking to buy a new of used car. Mercedes Benz of Chicago completely backed her every way possible making our experience better than expected. Jennifer Stewart, our finance manager was equally terrific in helping us choose the best deal to meet our needs. She was very knowledgeable in every step and transaction we were engaged in. She guided us as we made our decisions for a very satisfying experience. Bob McKinnon, the sales manager, confirmed the sale as the best one for us. He was initially very helpful when we first started our journey the first weekend as we looked at their inventory. We commend him and his team for their outstanding attitude and friendliness. We couldn’t be more pleased with Mercedes Benz of Chicago, Bob, Valerie and Jennifer. More

Needed to replace auxiliary battery, under Warrantee. Allowed us to just stop in and wait for service. Left with service done and a clean car! Also extended our Warrantee which would have run out May 7 Allowed us to just stop in and wait for service. Left with service done and a clean car! Also extended our Warrantee which would have run out May 7 this year. More

Convenient Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. More

BEST PLACE IN CHICAGO I PURCHASED MY SECOND G63. I WAS ASSIST BY SALE MANAGER EMIL AGAIN. BEST SERVICE, FLEXIBLE POLICY, EASY. I WILL COME BACK END OF THIS YEAR TO PURCHASE I PURCHASED MY SECOND G63. I WAS ASSIST BY SALE MANAGER EMIL AGAIN. BEST SERVICE, FLEXIBLE POLICY, EASY. I WILL COME BACK END OF THIS YEAR TO PURCHASE NEW STILE G63 FOR MY WIFE. More

New city car Danny was a very professional sales person and I appreciated his attention to detail. We sold our CLS550 and leased a GLC AMG SUV. Needed a smaller Danny was a very professional sales person and I appreciated his attention to detail. We sold our CLS550 and leased a GLC AMG SUV. Needed a smaller city car Positive sales experience and as always the great service team after the sale was a deciding factor to use this dealer over the others in the Chicago area. More

Very good experience at every step of the purchase. The Salesperson (Christopher) was extremely helpful and patient. Explained things in detail. He acted very professionally. was very helpful with the p The Salesperson (Christopher) was extremely helpful and patient. Explained things in detail. He acted very professionally. was very helpful with the paperwork and pointing out details. More

Only the best! MB of Chicago is definitely one step above the rest of the MB dealerships in the Chicagoland area. Service is also the best in the area. MB of Chicago is definitely one step above the rest of the MB dealerships in the Chicagoland area. Service is also the best in the area. More

Great People...Awful Product Let me start by saying that my experience with the people has been great. Sales person (Josh), Sales Manager, Finance, Service...everyone has been ve Let me start by saying that my experience with the people has been great. Sales person (Josh), Sales Manager, Finance, Service...everyone has been very nice and easy to work with. The issue is that the product is terrible and unfortunately the dealership the one who provided it. I made the mistake of leasing a 2016 GLC and there has been nothing but issues with it from day one. The most annoying/embarrassing issue is the brakes squeaking so badly I am almost embarrassed to drive the car in publicl. When It first happened, I was told That Mercedes was aware of the issue and was making a part to correct it....after waiting for a few months, they did make the exchange but fast forward a year...and I am having the same issue. On top of the brake issues, there have been multiple recalls, issues with electronics, fuel leaks and the list goes on. Everyone’s answer seems to be “well thats what happens sometimes when you buy a car in its first year” or “oh well thats to bad”. The expectation is that business stand behind and take accountability for their products...especially with how much Mercedes sells “The Mercedes experience”. My lease ends in a year and I have a countdown as to when I can give the car back. I had a Jeep for 4 years prior to the GLC and had zero issues. It’s not only dissapointing that the product is bad my first time using it...it’s also the fact that there is no accountability or resolution. It’s unfortunate because everyone at the dealership is really nice but at the end of the day, I am stuck paying for a product that has basic issues you wouldn’t expect with any brand, let alone Mercedes. More