Mercedes-Benz of Chicago

Convenient Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. More

BEST PLACE IN CHICAGO I PURCHASED MY SECOND G63. I WAS ASSIST BY SALE MANAGER EMIL AGAIN. BEST SERVICE, FLEXIBLE POLICY, EASY. I WILL COME BACK END OF THIS YEAR TO PURCHASE I PURCHASED MY SECOND G63. I WAS ASSIST BY SALE MANAGER EMIL AGAIN. BEST SERVICE, FLEXIBLE POLICY, EASY. I WILL COME BACK END OF THIS YEAR TO PURCHASE NEW STILE G63 FOR MY WIFE. More

New city car Danny was a very professional sales person and I appreciated his attention to detail. We sold our CLS550 and leased a GLC AMG SUV. Needed a smaller Danny was a very professional sales person and I appreciated his attention to detail. We sold our CLS550 and leased a GLC AMG SUV. Needed a smaller city car Positive sales experience and as always the great service team after the sale was a deciding factor to use this dealer over the others in the Chicago area. More

Very good experience at every step of the purchase. The Salesperson (Christopher) was extremely helpful and patient. Explained things in detail. He acted very professionally. was very helpful with the p The Salesperson (Christopher) was extremely helpful and patient. Explained things in detail. He acted very professionally. was very helpful with the paperwork and pointing out details. More

Only the best! MB of Chicago is definitely one step above the rest of the MB dealerships in the Chicagoland area. Service is also the best in the area. MB of Chicago is definitely one step above the rest of the MB dealerships in the Chicagoland area. Service is also the best in the area. More

Great People...Awful Product Let me start by saying that my experience with the people has been great. Sales person (Josh), Sales Manager, Finance, Service...everyone has been ve Let me start by saying that my experience with the people has been great. Sales person (Josh), Sales Manager, Finance, Service...everyone has been very nice and easy to work with. The issue is that the product is terrible and unfortunately the dealership the one who provided it. I made the mistake of leasing a 2016 GLC and there has been nothing but issues with it from day one. The most annoying/embarrassing issue is the brakes squeaking so badly I am almost embarrassed to drive the car in publicl. When It first happened, I was told That Mercedes was aware of the issue and was making a part to correct it....after waiting for a few months, they did make the exchange but fast forward a year...and I am having the same issue. On top of the brake issues, there have been multiple recalls, issues with electronics, fuel leaks and the list goes on. Everyone’s answer seems to be “well thats what happens sometimes when you buy a car in its first year” or “oh well thats to bad”. The expectation is that business stand behind and take accountability for their products...especially with how much Mercedes sells “The Mercedes experience”. My lease ends in a year and I have a countdown as to when I can give the car back. I had a Jeep for 4 years prior to the GLC and had zero issues. It’s not only dissapointing that the product is bad my first time using it...it’s also the fact that there is no accountability or resolution. It’s unfortunate because everyone at the dealership is really nice but at the end of the day, I am stuck paying for a product that has basic issues you wouldn’t expect with any brand, let alone Mercedes. More

Above and beyond We’ve been to other dealers for routine maintenance before and this one is by far our favorite. Great service and great people! Our service rep was ve We’ve been to other dealers for routine maintenance before and this one is by far our favorite. Great service and great people! Our service rep was very friendly and courteous, and even helped keep an eye on our toddler and install our car seat. Awesome experience and highly recommend. More

New car lease Mercedes-Benz of Chicago is the best in customer service and providing the best experience when purchasing a new car. Working with Francisco made sho Mercedes-Benz of Chicago is the best in customer service and providing the best experience when purchasing a new car. Working with Francisco made shopping for a new car effortless. This is my 3rd Mercedes-Benz and continue to recommend this dealership to friends. Francisco was very patient and allowed as much time as I needed in learning the new bells & whistles on the GLC 300 (lots of great technology). I know that if I have any questions, they are just a phone call away. Thank you again for a great experience! More

Fantastic service. Erick took good care of me. My coolant light came on so stopped by the service center to take a quick look. Radiator hose was broken. Erick quickly Erick took good care of me. My coolant light came on so stopped by the service center to take a quick look. Radiator hose was broken. Erick quickly found me a loaner car and had me on my way within 20 minutes. Repair was completed within 24 hours. More

Such an easy process! Everyone I worked with was amazing! Adrian at MB Chicago knew exactly what I wanted and needed. He went out of his way to teach me about the leasing process and the car itself. He was Adrian at MB Chicago knew exactly what I wanted and needed. He went out of his way to teach me about the leasing process and the car itself. He was very knowledgeable about everything and made leasing a car very easy and made sure everything went smoothly. I'll definitely be referring everyone I know who is looking for a new car to Adrian and Chris at MB Chicago. THANK YOU More