Mercedes-Benz of Chicago

Fast, courteous, professional From the initial call to set up appt to the great service and follow up by Eric to the clean, modern and efficient service center, all made me feel th From the initial call to set up appt to the great service and follow up by Eric to the clean, modern and efficient service center, all made me feel that my car and I were important. More

Awesome service and customer experience I am always satisifed with the job done with my car and how they handle the needs of their clients be it providing free transport services after leavi I am always satisifed with the job done with my car and how they handle the needs of their clients be it providing free transport services after leaving your car or taking the initiative to utilize warranties (which I did not have any clue at that point) so I can avail the service without paying out of pocket. I am also glad that they informed me of a recall service my car needed. Def found a place to have my car in top condition. More

Out of state buyer My purchase was a little more challenging as I was living in one state and trying to license there, while still having drivers license. The team from My purchase was a little more challenging as I was living in one state and trying to license there, while still having drivers license. The team from MBC through the whole process. They had my car spruced up, filled up and ready to roll by the time I got there. I appreciate the honesty and service I received. Will definitely refer customer that direction! More

Great customer service Every time that I have come in has always been good experience the staff is polite there's little to no wait time to be seen. Service Manager Melvin P Every time that I have come in has always been good experience the staff is polite there's little to no wait time to be seen. Service Manager Melvin Peoples has always gotten right to me to get me started, as well as updates through out the duration of the service More

Thanks for staying on top of re: recall items There were a couple of recall items on my SUV. I'm glad MBC kept following up with me to get me scheduled because one of the recall items needed addre There were a couple of recall items on my SUV. I'm glad MBC kept following up with me to get me scheduled because one of the recall items needed addressing. More

Quick and great service Service is great. But you should offer bottle water for people that are on the move. I think you should have free donuts as much as we pay for car. Service is great. But you should offer bottle water for people that are on the move. I think you should have free donuts as much as we pay for car. More

Purchase of a 2018 C300 4Matic Cabriolet 2-Door Valerie Ollar, our sales representative, was extremely professional making the purchase of our new 2018 C300 4Matic Cabriolet a complete pleasure. She Valerie Ollar, our sales representative, was extremely professional making the purchase of our new 2018 C300 4Matic Cabriolet a complete pleasure. She showed us several models and many various extras and add-ons to help us make our decision. She spent considerable time with us and was able to answer our questions with great detail. Valerie prearranged a test drive with the automobile we were most interested in looking at, and was willing to let us test drive other model cars. She followed through with every promise and helped us set up all of our individual parameters and settings, making this daunting challenge very enjoyable. We are proud to boast of our experience with Valerie and pledge to give an outstanding recommendation to anyone who wants to be respected when looking to buy a new of used car. Mercedes Benz of Chicago completely backed her every way possible making our experience better than expected. Jennifer Stewart, our finance manager was equally terrific in helping us choose the best deal to meet our needs. She was very knowledgeable in every step and transaction we were engaged in. She guided us as we made our decisions for a very satisfying experience. Bob McKinnon, the sales manager, confirmed the sale as the best one for us. He was initially very helpful when we first started our journey the first weekend as we looked at their inventory. We commend him and his team for their outstanding attitude and friendliness. We couldn’t be more pleased with Mercedes Benz of Chicago, Bob, Valerie and Jennifer. More

Great experience. Chuck Benson has always been my contact person, and ensures that I receive great service each time I have my car serviced. Also the location is easy Chuck Benson has always been my contact person, and ensures that I receive great service each time I have my car serviced. Also the location is easy access.. More

Needed to replace auxiliary battery, under Warrantee. Allowed us to just stop in and wait for service. Left with service done and a clean car! Also extended our Warrantee which would have run out May 7 Allowed us to just stop in and wait for service. Left with service done and a clean car! Also extended our Warrantee which would have run out May 7 this year. More

Convenient Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. Everything went smooth and quickly. The whole process took the right amount of time. I did however forget to take my box of chocolate with me. More