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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

April 20, 2018

Quick sale I always say that buying a car is worse than getting a root canal. Not with Hysen. I was in and out in an hour. He is very professional and knowledgea More

by Spimen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
Apr 23, 2018 -

Mercedes-Benz of Chicago responded

Hi Spimen, Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 19, 2018

Happy Customer Great service. Great staff. I was welcomed right when I pulled up to the drive up. Got taken care of right away. I'm Very Happy with the service!! More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Hoffman
Apr 20, 2018 -

Mercedes-Benz of Chicago responded

Hi Guest, Thank you for taking the time to share this wonderful review. We truly are happy to hear that you enjoyed your service experience. Your business and feedback are greatly appreciated. Please feel free to call me if you ever need any assistance 312.628.4412. Best Regards, Taylor Johnson Guest Experience Advisor

April 19, 2018

Great Service Experience Brought in my GLE 350 for a recall. The shop was busy but once Melvin Peoples saw me, he quickly fit me into his workload and addressed my needs from More

by Dsanders923
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Dsanders923, Thank you for sharing your service feedback with us! We are pleased to hear that Melvin was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 17, 2018

Amg c44 Great people! Thank you so much Valerie! Love the dealership. Everyone is so friendly and nice. What a great experience I had at this dealership More

by Oracko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob McKinnon, Dennis Smith, Valerie Ollar
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Oracko2, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

April 16, 2018

Great great, simply great Great, great, great customer service all around. Mister Sam Tomaino went above and beyond. Definitely recommend this team. Jennifer was also terrifi More

by Kr86010305620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino , Francisco Aguilera
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Kr86010305620, Thank you for leaving your feedback! We are pleased to hear that Sam as well as Jennifer were both able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 15, 2018

Fast, courteous, professional From the initial call to set up appt to the great service and follow up by Eric to the clean, modern and efficient service center, all made me feel th More

by Fargonorth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Fargonorth, Thank you for sharing your service feedback with us! We are pleased to hear that Erick was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 14, 2018

Awesome service and customer experience I am always satisifed with the job done with my car and how they handle the needs of their clients be it providing free transport services after leavi More

by dreamcar25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Roesch, Max Nodelman
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi dreamcar25, Thank you for leaving your feedback! We are pleased to hear that both Max and Shannon were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. We're happy to hear you were able to utilize our shuttle service! If any questions arise, please don't hesitate to contact us at any time! Mark Hoegler General Manager

April 13, 2018

Out of state buyer My purchase was a little more challenging as I was living in one state and trying to license there, while still having drivers license. The team from More

by Shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Turcinovic , David Cottrell
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Shopper, Thank you for leaving us a great 5-star rating and thank you for your future referrals! We strive to provide the Fletcher Jones Difference each and every visit to our dealership. We are pleased to hear we are delivering! We look forward to assisting you in the future! We hope you had a safe trip back! Mark Hoegler General Manager

April 12, 2018

Great customer service Every time that I have come in has always been good experience the staff is polite there's little to no wait time to be seen. Service Manager Melvin P More

by Mercedes-Benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for leaving your feedback! We are pleased to hear that Melvin was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 11, 2018

Thanks for staying on top of re: recall items There were a couple of recall items on my SUV. I'm glad MBC kept following up with me to get me scheduled because one of the recall items needed addre More

by Pam Lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Ben DeGarcia
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Pam, Thank you for sharing your service feedback with us! We are very happy to have been able to earn your 5-star rating! This is the Fletcher Jones Difference! If you have any questions, please feel free to contact us at any time! We are here to help! Mark Hoegler General Manager

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