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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
May 04, 2018
Consistent high quality service My vehicle has been serviced at this dealership since I deliberately made a dealership switch about 15 years ago. Service and repairs are always well My vehicle has been serviced at this dealership since I deliberately made a dealership switch about 15 years ago. Service and repairs are always well done and Chuck is thorough and thoughtful More
by jones
Employees Worked With
Chuck Benson
May 02, 2018
Fantastic Experience with Custom Ordered AMG! I worked with Justine Edmundson, Danny Turcinovic and Christopher Bard at this dealership on a custom specced AMG. I had a great experience from the m I worked with Justine Edmundson, Danny Turcinovic and Christopher Bard at this dealership on a custom specced AMG. I had a great experience from the moment I called to place my order all the way through signing. Not only did MB Chicago have the best deal, beating four competing local dealers, they were by far the most professional and most pleasant to deal with of all of their competition. When the car arrived I was a bit anxious before signing as this was both my first AMG, my first custom ordered car and my first time working with this dealership, but Justine made the whole process a breeze and I left absolutely confident that I picked the right dealer to deliver this awesome machine! Highly recommended. More
by ExhaustNote
Employees Worked With
Justine Edmundson, Danny Turcinovic, Christopher Bard
May 01, 2018
Thank you Sam for helping us find a great vehicle that fit our needs. We had a great time. We will be back to upgrade soon:) Greg and Robbi for helping us find a great vehicle that fit our needs. We had a great time. We will be back to upgrade soon:) Greg and Robbi More
by Greek9
Employees Worked With
Sam Tomaino
April 24, 2018
Purchased CPO c300 4matic Had a very great experience at this dealership. Staff members were very kind and helpful! Hysen Alickolli is the salesmember that helped us make our p Had a very great experience at this dealership. Staff members were very kind and helpful! Hysen Alickolli is the salesmember that helped us make our purchase. He is a great guy with a good sense of humor. He was very knowledgeable of the products and helped us find our dream vehicle. He was very helpful and patient with us while we looked at various vehicles. He made us feel comfortable and wasn’t pushy at all. Lastly, Hysen was able to give us hands on demonstrations of the technology and features that our new vehicle offers. Overall we had a fantastic experience at Mercedes Benz of Chicago!!! More
by Jvon2018
Employees Worked With
Hysen Alickolli
April 23, 2018
service My service experience was much better than the mb competitor in the suburbs, the work was done right the first time and the service reps were very pro My service experience was much better than the mb competitor in the suburbs, the work was done right the first time and the service reps were very professional More
by zug
Employees Worked With
lynn olson, Daniel Hoffman
April 20, 2018
Quick sale I always say that buying a car is worse than getting a root canal. Not with Hysen. I was in and out in an hour. He is very professional and knowledgea I always say that buying a car is worse than getting a root canal. Not with Hysen. I was in and out in an hour. He is very professional and knowledgeable. Definitely recommending him to family and friends. More
by Spimen
Employees Worked With
Hysen Alickolli
April 19, 2018
Great Service Experience Brought in my GLE 350 for a recall. The shop was busy but once Melvin Peoples saw me, he quickly fit me into his workload and addressed my needs from Brought in my GLE 350 for a recall. The shop was busy but once Melvin Peoples saw me, he quickly fit me into his workload and addressed my needs from start to finish! Excellent!!! More
by Dsanders923
Employees Worked With
Melvin Peoples
April 19, 2018
Happy Customer Great service. Great staff. I was welcomed right when I pulled up to the drive up. Got taken care of right away. I'm Very Happy with the service!! Great service. Great staff. I was welcomed right when I pulled up to the drive up. Got taken care of right away. I'm Very Happy with the service!!! More
by BB
Employees Worked With
Daniel Hoffman
April 17, 2018
Amg c44 Great people! Thank you so much Valerie! Love the dealership. Everyone is so friendly and nice. What a great experience I had at this dealership Great people! Thank you so much Valerie! Love the dealership. Everyone is so friendly and nice. What a great experience I had at this dealership More
by Oracko2
Employees Worked With
Bob McKinnon, Dennis Smith, Valerie Ollar
April 16, 2018
Great great, simply great Great, great, great customer service all around. Mister Sam Tomaino went above and beyond. Definitely recommend this team. Jennifer was also terrifi Great, great, great customer service all around. Mister Sam Tomaino went above and beyond. Definitely recommend this team. Jennifer was also terrific. If you go by you wont disappoint. More
by Kr86010305620
Employees Worked With
Sam Tomaino, Francisco Aguilera
