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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,165 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,165 reviews

May 05, 2018

My first service on my GLC 300 Erick McGregor took great care of me and my car. Got me a ride where I needed to go and shuttle picked me up when ready to come back More

by My GLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Kiedrow, Matthew Schenek, Erick McGregor
May 14, 2018 -

Mercedes-Benz of Chicago responded

Hi Jerry, Thank you for leaving your service feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

May 04, 2018

Consistent high quality service My vehicle has been serviced at this dealership since I deliberately made a dealership switch about 15 years ago. Service and repairs are always well More

by jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
May 04, 2018 -

Mercedes-Benz of Chicago responded

Hello Jones, Wow, thank you so much for your loyalty and wonderful review. We truly appreciate your business and feedback. We are happy to hear that Chuck has been able to assist you and your vehicle needs. Please let us know if you ever have any questions. Kind Regards, Taylor Johnson Guest Experience Advisor

May 02, 2018

Fantastic Experience with Custom Ordered AMG! I worked with Justine Edmundson, Danny Turcinovic and Christopher Bard at this dealership on a custom specced AMG. I had a great experience from the m More

by ExhaustNote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson, Danny Turcinovic , Christopher Bard
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hello, Congratulation on your NEW Mercedes-AMG! Thank you for leaving your very detailed feedback! We are very pleased to hear that Justine, Danny and Christopher were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! We wish you MANY miles of enjoyment n your new Mercedes-AMG! Mark Hoegler General Manager

May 01, 2018

Thank you Sam for helping us find a great vehicle that fit our needs. We had a great time. We will be back to upgrade soon:) Greg and Robbi More

by Greek9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
May 02, 2018 -

Mercedes-Benz of Chicago responded

Hi Greg and Robbi, Thank you for sharing this wonderful review on Sam. I am happy to hear that you all are enjoying the vehicle and that Sam was able to assist. Welcome to the Fletcher Jones family. Please do not hesitate to call me for any future assistance directly at 312.628.4412. Warm Regards, Taylor Johnson Guest Experience Advisor

April 24, 2018

Purchased CPO c300 4matic Had a very great experience at this dealership. Staff members were very kind and helpful! Hysen Alickolli is the salesmember that helped us make our p More

by Jvon2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Jvon2018, Congratulations on your new Mercedes-Benz C 300! Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 23, 2018

service My service experience was much better than the mb competitor in the suburbs, the work was done right the first time and the service reps were very pro More

by zug
Recommend Dealer
Yes
Employees Worked With
lynn olson, Daniel Hoffman
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Zug, Thank you for sharing your service feedback with us! We are pleased to hear that Daniel was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 20, 2018

Quick sale I always say that buying a car is worse than getting a root canal. Not with Hysen. I was in and out in an hour. He is very professional and knowledgea More

by Spimen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
Apr 23, 2018 -

Mercedes-Benz of Chicago responded

Hi Spimen, Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 19, 2018

Great Service Experience Brought in my GLE 350 for a recall. The shop was busy but once Melvin Peoples saw me, he quickly fit me into his workload and addressed my needs from More

by Dsanders923
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Dsanders923, Thank you for sharing your service feedback with us! We are pleased to hear that Melvin was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 19, 2018

Happy Customer Great service. Great staff. I was welcomed right when I pulled up to the drive up. Got taken care of right away. I'm Very Happy with the service!! More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Hoffman
Apr 20, 2018 -

Mercedes-Benz of Chicago responded

Hi Guest, Thank you for taking the time to share this wonderful review. We truly are happy to hear that you enjoyed your service experience. Your business and feedback are greatly appreciated. Please feel free to call me if you ever need any assistance 312.628.4412. Best Regards, Taylor Johnson Guest Experience Advisor

April 17, 2018

Amg c44 Great people! Thank you so much Valerie! Love the dealership. Everyone is so friendly and nice. What a great experience I had at this dealership More

by Oracko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob McKinnon, Dennis Smith, Valerie Ollar
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Oracko2, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

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