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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

May 08, 2018

Bought a car from Chicago, delivered to Atlanta I was looking for the new e63s AMG car--a limited production car that is hard to find. I had one on order locally, but I was way down the production l More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cottrell
May 14, 2018 -

Mercedes-Benz of Chicago responded

Hi Daniel, Congratulations on your new Mercedes-AMG E 63 S. What a spectacular choice. Thank you for leaving your feedback! We are pleased to hear that David was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! We wish you many enjoyable miles in your new Mercedes-AMG! Mark Hoegler General Manager

May 08, 2018

65,000 miles service Always good service with the best Adviser Erick McGregor. My car runs like brand new again. Erick is very accommodating, friendly, knowledgeable, and More

by Rudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
May 08, 2018 -

Mercedes-Benz of Chicago responded

Hi Rudy, Thank you for sharing this positive feedback. We are happy to hear that Erick was able to take care of you and your vehicle needs. We look forward to your continued business. Please let us know if you ever have any questions. Kind Regards, Taylor Johnson Guest Experience Advisor

May 07, 2018

best experience ever at this dealership Lynne was attentive, welcomingand kept me informed.. Lynne promised to have the vehicle ready and she did. The vehicle was vacuumed at washed. Aweso More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynne
May 08, 2018 -

Mercedes-Benz of Chicago responded

Hello Eric, Thank you for taking the time to share this wonderful review. We are so happy to hear that Lynne did a great job for you and your vehicle. We look forward to your continued business. Please let us know if you ever have any questions. Best Regards, Taylor Johnson Guest Experience Advisor

May 06, 2018

Very satisfied! New location makes it worth while to continue service here rather than elsewhere. Personnel willing to please. Dan Hoffman in finance alerted me to ad More

by 5678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Koury, Daniel Hoffman
May 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for leaving your service feedback! We are pleased to hear that both Michael as well as Dan were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

May 05, 2018

My first service on my GLC 300 Erick McGregor took great care of me and my car. Got me a ride where I needed to go and shuttle picked me up when ready to come back More

by My GLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Kiedrow, Matthew Schenek, Erick McGregor
May 14, 2018 -

Mercedes-Benz of Chicago responded

Hi Jerry, Thank you for leaving your service feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

May 04, 2018

Consistent high quality service My vehicle has been serviced at this dealership since I deliberately made a dealership switch about 15 years ago. Service and repairs are always well More

by jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
May 04, 2018 -

Mercedes-Benz of Chicago responded

Hello Jones, Wow, thank you so much for your loyalty and wonderful review. We truly appreciate your business and feedback. We are happy to hear that Chuck has been able to assist you and your vehicle needs. Please let us know if you ever have any questions. Kind Regards, Taylor Johnson Guest Experience Advisor

May 02, 2018

Fantastic Experience with Custom Ordered AMG! I worked with Justine Edmundson, Danny Turcinovic and Christopher Bard at this dealership on a custom specced AMG. I had a great experience from the m More

by ExhaustNote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson, Danny Turcinovic , Christopher Bard
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hello, Congratulation on your NEW Mercedes-AMG! Thank you for leaving your very detailed feedback! We are very pleased to hear that Justine, Danny and Christopher were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! We wish you MANY miles of enjoyment n your new Mercedes-AMG! Mark Hoegler General Manager

May 01, 2018

Thank you Sam for helping us find a great vehicle that fit our needs. We had a great time. We will be back to upgrade soon:) Greg and Robbi More

by Greek9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
May 02, 2018 -

Mercedes-Benz of Chicago responded

Hi Greg and Robbi, Thank you for sharing this wonderful review on Sam. I am happy to hear that you all are enjoying the vehicle and that Sam was able to assist. Welcome to the Fletcher Jones family. Please do not hesitate to call me for any future assistance directly at 312.628.4412. Warm Regards, Taylor Johnson Guest Experience Advisor

April 24, 2018

Purchased CPO c300 4matic Had a very great experience at this dealership. Staff members were very kind and helpful! Hysen Alickolli is the salesmember that helped us make our p More

by Jvon2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Jvon2018, Congratulations on your new Mercedes-Benz C 300! Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 23, 2018

service My service experience was much better than the mb competitor in the suburbs, the work was done right the first time and the service reps were very pro More

by zug
Recommend Dealer
Yes
Employees Worked With
lynn olson, Daniel Hoffman
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Zug, Thank you for sharing your service feedback with us! We are pleased to hear that Daniel was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

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