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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
April 22, 2023
Best service we have ever received at a dealership! The staff was superb and we left very happy! The staff was superb and we left very happy! More
by kkakou2
April 22, 2023
I had a wonderful experience working with Joanna Davilla! Joanna showed me exactly what I wanted to see and really took the time and patience to educate me about all the different options. Joanna had a spark Joanna showed me exactly what I wanted to see and really took the time and patience to educate me about all the different options. Joanna had a sparkling personality that enhanced the entire experience. I really appreciated how genuinely happy she was for me and my new car purchase. Thank you for everything Joanna! More
by Buck.stephanieann
Employees Worked With
April 22, 2023
Couldn’t have asked for better help and service. Beside the outstanding quality of the vehicle, Raul’s help was crucial to making a final decision. I really could not have asked for a better experi Beside the outstanding quality of the vehicle, Raul’s help was crucial to making a final decision. I really could not have asked for a better experience. Fairly certain MB Chicago and Raul have just gained a customer for life. More
by Alex Buck
April 21, 2023
I originally went to another dealer closer to my home to look at the vehicle I dreamed about my entire life. Obviously this was a big purchase as I waited my whole life for it and wanted what I wanted. The look at the vehicle I dreamed about my entire life. Obviously this was a big purchase as I waited my whole life for it and wanted what I wanted. The original sales person was not patient or kind. I walked away from the deal and was very disappointed. I kept thinking about the car and what I wanted so I reached out to Mercedes Benz chicago. Bryan ward reached out immediately and we scheduled an appointment to meet. I immediately felt comfortable with him as he was patient, kind, and listened well to my needs, wants and must haves. I purchased 2023 C300 from Bryan and could not be happier! Bryan is an absolute joy to work with! Totally recommend! More
by Lindajaz51
April 20, 2023
Bryan Ward was excellent. We came from far away and he knew we were pressed for time and he did everything to speed up the process. We came from far away and he knew we were pressed for time and he did everything to speed up the process. More
by Snowgoose73
Employees Worked With
April 20, 2023
Bryan is always very professional and is a pleasure to work with. He makes the car buying experience easy work with. He makes the car buying experience easy More
by ryankern427
Employees Worked With
April 20, 2023
Bryan was very accommodating and willing to go the extra mile. We arrive to the dealership late, but he stayed until the deal was finalized. mile. We arrive to the dealership late, but he stayed until the deal was finalized. More
by Emeyers511
April 20, 2023
Bryan was very helpful in helping me build my car. He's professional and responsive. He's professional and responsive. More
by Lee17
Employees Worked With
April 20, 2023
Bryan was awesome he drove over 60mi. To bring me my e350 thanks for everything this was my second purchase from him To bring me my e350 thanks for everything this was my second purchase from him More
by Orlandomartin57
April 18, 2023
I was impressed with the professionalism of the staff and ease of the automobile purchasing process. ease of the automobile purchasing process. More
by Jim
