Mercedes-Benz of Chicago

The "team" that understands my needs and represents Mercedes I was in need of replacing a previous Mercedes due to an accident. I look at many different car makes and models. I was sold on the Mercedes-Benz SU I was in need of replacing a previous Mercedes due to an accident. I look at many different car makes and models. I was sold on the Mercedes-Benz SUVs. I contacted several dealerships and spoke with several different sale reps. It wasn't until I spoke with David that my needs were consider and being meet.Other sales reps were showing me vehicles that I had made clear where not what I wanted. David understood my needs and followed through on what I wanted/needed. He kept to every commitment of getting back to me, answering my questions, offering assistant in understanding the vehicle at time of the purchase and even after I took delivery. He doesn't rush me, and is respectful of my time and other commitments. I truly have to say that if David and I did not work together I might have chosen a different dealership. The whole end to end experience has me appreciating the Mercedes product line and as a repeat customer I will definitely request David for my next purchase. More

Great service I’ve always had an excellent experience when I deal with this service center. Everyone is so polite and ready to assist. Quick exchange and my service I’ve always had an excellent experience when I deal with this service center. Everyone is so polite and ready to assist. Quick exchange and my service provider Jesus was a pleasure to work with. More

Limited to service center On my recent visit to the service center, I thought the service was exceptional. I've had bad experiences in the past with your service and was reluc On my recent visit to the service center, I thought the service was exceptional. I've had bad experiences in the past with your service and was reluctant to have my car towed there. Frankly, those experiences stopped me from buying an auto from your dealership. Lynne Olson was courteous and responsive. When I got home I shared my experience with my wife who also has a MB and suggested she go to your center for her service needs. More

Great experience I was helped by Marcus Jones. He was very professional and provided a good customer experience. I'm a business owner that came up through the sales I was helped by Marcus Jones. He was very professional and provided a good customer experience. I'm a business owner that came up through the sales ranks and Marcus was very conversational and polished in his approach. Never felt I was being pulled through a sales cycle although I was. Perfect! More

Great Advisor My advisor Terry Stailey goes above and beyond. I wouldn't take my Benz for serviec anywhere else because of him. He is honest and forthright. My advisor Terry Stailey goes above and beyond. I wouldn't take my Benz for serviec anywhere else because of him. He is honest and forthright. More

Best Car Purchase Experience Ever I recently had the easiest and most efficient car purchase experience at Mercedes Benz Chicago, working with David Cottrell. My appointment was confir I recently had the easiest and most efficient car purchase experience at Mercedes Benz Chicago, working with David Cottrell. My appointment was confirmed, and upon arrival my requirements were collected. My questions on options were answered very clearly. I felt as though we were collaborating for the best car for ME. Paperwork for financing was straight forward, and also efficient. My car was ready the same day, and David took the time to ensure I understood the features, and set basic options with me. More

Best ever! I just bought my former lease car because I knew I could count on all the staff and service people to be kind. You forgot to add Jennifer Stewart’s n I just bought my former lease car because I knew I could count on all the staff and service people to be kind. You forgot to add Jennifer Stewart’s name. She counts as part of the excellent service as well. Also the shuttle driver was great. You have more people to brag about than you listed. Your marketing people need to fix that:) More

Excellent Melvin is the best service writer on the planet. He does everything in a very professional manner. I recommend him to all of my associates. Melvin is the best service writer on the planet. He does everything in a very professional manner. I recommend him to all of my associates. More

mercedes benz of chicago is service with respect. I was treated with the respect that is only Mercedes of Chicago. I was updated on the progress and afforded a loader in a pinch. Why I've been worki I was treated with the respect that is only Mercedes of Chicago. I was updated on the progress and afforded a loader in a pinch. Why I've been working with Melvin for over 30 years. More

Easy in, easy out, easy experience. Everything was prepared when I got there, very little waiting time and everyone was super friendly and helpful. Getting service done on a car is never Everything was prepared when I got there, very little waiting time and everyone was super friendly and helpful. Getting service done on a car is never pleasant, but this is about as good as it can get. More