Mercedes-Benz of Chicago

My great experience I purchase a new car from this dealership Mercedes Benz of Chicago,and the hole staff starting with receptionist, were so Cain with my daughter which I purchase a new car from this dealership Mercedes Benz of Chicago,and the hole staff starting with receptionist, were so Cain with my daughter which it’s a special need child, and my sales man was THE GREATEST!! With my self and my daughter. I honestly would recommend this dealership to all my family and friends More

Approachable, Engaged, Professional, Customer-Focused I am a returning MB lessee who worked with David on an early pull ahead plan for my 2015 GLA 250. Based upon his clear understanding of my needs and I am a returning MB lessee who worked with David on an early pull ahead plan for my 2015 GLA 250. Based upon his clear understanding of my needs and preferences regarding a new lease, he presented me with a terrific option for a low-mileage, customer loaner C300. Throughout the process, David demonstrated a sincere interest in my business, my lease parameters and upon choosing the actual vehicle, taking the time to explain the various features of the command system. I know that he has a long-term interest in my continued MB satisfaction, and it's another reason why Fletcher Jones can count on my customer loyalty. More

Great Loyalty Program Everyone was helpful and found the perfect car for me. I appreciate their professionalism and their friendliest. They made me aware of all the setting Everyone was helpful and found the perfect car for me. I appreciate their professionalism and their friendliest. They made me aware of all the settings available in the car and worked with me to customize them. I'll be back in another three years to pick out my next car. More

Smooth and quick process Justine was prepared to make the leasing process run smooth and quick. Chris helped to expedite as well. Easy and fast process. Very good customer exp Justine was prepared to make the leasing process run smooth and quick. Chris helped to expedite as well. Easy and fast process. Very good customer experience. More

5 stars Very good and fast service. In and out in less then two hours.Professional and pleasant environment.I will recomend this dealership to all of my frien Very good and fast service. In and out in less then two hours.Professional and pleasant environment.I will recomend this dealership to all of my friends. More

The "team" that understands my needs and represents Mercedes I was in need of replacing a previous Mercedes due to an accident. I look at many different car makes and models. I was sold on the Mercedes-Benz SU I was in need of replacing a previous Mercedes due to an accident. I look at many different car makes and models. I was sold on the Mercedes-Benz SUVs. I contacted several dealerships and spoke with several different sale reps. It wasn't until I spoke with David that my needs were consider and being meet.Other sales reps were showing me vehicles that I had made clear where not what I wanted. David understood my needs and followed through on what I wanted/needed. He kept to every commitment of getting back to me, answering my questions, offering assistant in understanding the vehicle at time of the purchase and even after I took delivery. He doesn't rush me, and is respectful of my time and other commitments. I truly have to say that if David and I did not work together I might have chosen a different dealership. The whole end to end experience has me appreciating the Mercedes product line and as a repeat customer I will definitely request David for my next purchase. More

Great service I’ve always had an excellent experience when I deal with this service center. Everyone is so polite and ready to assist. Quick exchange and my service I’ve always had an excellent experience when I deal with this service center. Everyone is so polite and ready to assist. Quick exchange and my service provider Jesus was a pleasure to work with. More

Best ever! I just bought my former lease car because I knew I could count on all the staff and service people to be kind. You forgot to add Jennifer Stewart’s n I just bought my former lease car because I knew I could count on all the staff and service people to be kind. You forgot to add Jennifer Stewart’s name. She counts as part of the excellent service as well. Also the shuttle driver was great. You have more people to brag about than you listed. Your marketing people need to fix that:) More

Great Advisor My advisor Terry Stailey goes above and beyond. I wouldn't take my Benz for serviec anywhere else because of him. He is honest and forthright. My advisor Terry Stailey goes above and beyond. I wouldn't take my Benz for serviec anywhere else because of him. He is honest and forthright. More

Best Car Purchase Experience Ever I recently had the easiest and most efficient car purchase experience at Mercedes Benz Chicago, working with David Cottrell. My appointment was confir I recently had the easiest and most efficient car purchase experience at Mercedes Benz Chicago, working with David Cottrell. My appointment was confirmed, and upon arrival my requirements were collected. My questions on options were answered very clearly. I felt as though we were collaborating for the best car for ME. Paperwork for financing was straight forward, and also efficient. My car was ready the same day, and David took the time to ensure I understood the features, and set basic options with me. More