Mercedes-Benz of Chicago

Everything was taken care of in a minimum period of time. I am very pleased with my overall experience at this service center. Erick was very patient and explained everything in detail. The center is extrem I am very pleased with my overall experience at this service center. Erick was very patient and explained everything in detail. The center is extremely clean and very comfortable for waiting for completion of the maintenance of my vehicle. More

Purchased New Car Easy, fast, informative, friendly, fair, the way a buying process should be. Great people to work with. Sam and Jennifer are knowledgeable, to the p Easy, fast, informative, friendly, fair, the way a buying process should be. Great people to work with. Sam and Jennifer are knowledgeable, to the point, and great to work with. We will call them for our next car. More

First time car buyers - great experience It was great working with David as he was extremely patient and very knowledgeable. It was the first time my wife and I had purchased a car, so we vi It was great working with David as he was extremely patient and very knowledgeable. It was the first time my wife and I had purchased a car, so we visited the dealership several times and each time David was very helpful. He answered all of our questions and walked us through the many options. I think we test drove the car 3 times, so he definitely earned this sale. I would go definitely go back. More

Service Erick was great and everything went smooth with the maintenance required on my car. I was also supplied with a loaner car, so I didn't have to feel st Erick was great and everything went smooth with the maintenance required on my car. I was also supplied with a loaner car, so I didn't have to feel stressed out with the days I was without my MB. Thanks More

Great Customer Service It was great working with David, he was very professional, helpful, patient, and very knowledgeable. Not only was David, The best !! The staff were It was great working with David, he was very professional, helpful, patient, and very knowledgeable. Not only was David, The best !! The staff were all very nice and made my husband and I feel welcome. I would definitely recommend the dealership to my family and friends. More

My great experience I purchase a new car from this dealership Mercedes Benz of Chicago,and the hole staff starting with receptionist, were so Cain with my daughter which I purchase a new car from this dealership Mercedes Benz of Chicago,and the hole staff starting with receptionist, were so Cain with my daughter which it’s a special need child, and my sales man was THE GREATEST!! With my self and my daughter. I honestly would recommend this dealership to all my family and friends More

Approachable, Engaged, Professional, Customer-Focused I am a returning MB lessee who worked with David on an early pull ahead plan for my 2015 GLA 250. Based upon his clear understanding of my needs and I am a returning MB lessee who worked with David on an early pull ahead plan for my 2015 GLA 250. Based upon his clear understanding of my needs and preferences regarding a new lease, he presented me with a terrific option for a low-mileage, customer loaner C300. Throughout the process, David demonstrated a sincere interest in my business, my lease parameters and upon choosing the actual vehicle, taking the time to explain the various features of the command system. I know that he has a long-term interest in my continued MB satisfaction, and it's another reason why Fletcher Jones can count on my customer loyalty. More

Great Loyalty Program Everyone was helpful and found the perfect car for me. I appreciate their professionalism and their friendliest. They made me aware of all the setting Everyone was helpful and found the perfect car for me. I appreciate their professionalism and their friendliest. They made me aware of all the settings available in the car and worked with me to customize them. I'll be back in another three years to pick out my next car. More

Smooth and quick process Justine was prepared to make the leasing process run smooth and quick. Chris helped to expedite as well. Easy and fast process. Very good customer exp Justine was prepared to make the leasing process run smooth and quick. Chris helped to expedite as well. Easy and fast process. Very good customer experience. More

5 stars Very good and fast service. In and out in less then two hours.Professional and pleasant environment.I will recomend this dealership to all of my frien Very good and fast service. In and out in less then two hours.Professional and pleasant environment.I will recomend this dealership to all of my friends. More