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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

June 08, 2018

Great service Long time service advisor. Mr. Melvin Peoples always give Excellent Professional Service. I greatly appreciate all his efforts everytime. I know More

by Jackee 1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Jackee, Thank you for leaving your feedback! We are pleased to hear that Melvin was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

June 06, 2018

Paul Price is an excellent agent! He is knowledgeable, fair, real, loyal and the best person at this dealership to work with as he cares. More

by Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Price, Bob McKinnon
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Avalon, Congratulations on your new Mercedes-Benz! Thank you for leaving your feedback and thank you for your kind words! We are very pleased to hear that Paul was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

June 06, 2018

Excellent service in friendly environment. I was impressed with the attention to detail and efficient work attitude .I was also impressed with the clean and cal More

by Sowlek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Sowlek, Thank you for sharing your service feedback with us! We are pleased to hear that Shannon was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

June 05, 2018

Great Customer Service Just purchased a Mercedes S Class and they were able to tell me everything that I needed and what to look out for in the near future. They also were a More

by Superior66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Nodelman
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Superior66, Congratulations on your new Mercedes-Benz S Class! Thank you for leaving your feedback! We are pleased to hear that Max was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

June 05, 2018

Great experience Great customer service, beautiful building with great perks. Coffee, pastries, comfortable seating. The best experience I’ve had in a car service env More

by Kmfa1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Kmfa1978, Thank you for sharing your service feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. As always we'll keep the coffee nice and hot for you anytime! If any questions arise, please reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

June 05, 2018

Purchased New Car Easy, fast, informative, friendly, fair, the way a buying process should be. Great people to work with. Sam and Jennifer are knowledgeable, to the p More

by SJPBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Stewart, Sam Tomaino
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi SJPBM, Congratulations on your new Mercedes-Benz! Thank you for leaving your detailed feedback! We are pleased to hear that both Sam and Jennifer were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

June 05, 2018

Everything was taken care of in a minimum period of time. I am very pleased with my overall experience at this service center. Erick was very patient and explained everything in detail. The center is extrem More

by driving with peweli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staley, Peoples, Jim Jordan, Erick McGregor
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for leaving your feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

June 04, 2018

First time car buyers - great experience It was great working with David as he was extremely patient and very knowledgeable. It was the first time my wife and I had purchased a car, so we vi More

by JustinMercedes300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cottrell
Jun 05, 2018 -

Mercedes-Benz of Chicago responded

Hi Justin, Thank you for sharing this wonderful review. We are glad to hear David was able to earn your business. Congratulations and welcome to the Fletcher Jones family. Please let us know if we can be of any assistance. Kind Regards, Taylor Johnson Guest Experience Advisor

June 01, 2018

Service Erick was great and everything went smooth with the maintenance required on my car. I was also supplied with a loaner car, so I didn't have to feel st More

by Sue Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hi Sue, Thank you for leaving your service feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

May 30, 2018

Great Customer Service It was great working with David, he was very professional, helpful, patient, and very knowledgeable. Not only was David, The best !! The staff were More

by HYUNDAI 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cottrell
Jun 13, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for leaving your detailed feedback with us! We are very pleased to hear that David and the team were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. We greatly appreciate your recommendations to your friends and family! If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

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