Mercedes-Benz of Chicago

Easiest new car purchase I've ever made! David was very helpful and knowledgeable regarding the models, capabilities and features available during our MB selection discussions. He made sure t David was very helpful and knowledgeable regarding the models, capabilities and features available during our MB selection discussions. He made sure to highlight key options and alternatives available to us. The dealership was very comfortable and surprising easy to gain access to despite it's location near the Kennedy expressway. Our overall experience buying this GLE350 was very positive. More

Tired to sell me a car for higher price than its list price I visited the showroom to inquire about a 2017 C class which was told sold out later. My budget being limited, I was suggested a 2015 C Class as an al I visited the showroom to inquire about a 2017 C class which was told sold out later. My budget being limited, I was suggested a 2015 C Class as an alternative which was quoted as '30500' by the salesman as a list price and in the website it was mentioned as "call for price". Price was not revealed first. And I was informed that the prices are firm. Lucky that I did not sign the deal at that morning. That evening the same car was listed for 28500 in the website. Contacted the sales person about the discrepancy and I was informed that the internet price was a typo but they are ready to honor the price! Felt so lucky that day since I would have lost $2000 in just a day. Buyers please be aware of this! More

First Rate. Everything was "first rate" from our initial arrival and discussions to the financing and delivery of the vehicle. The employees were courteous and he Everything was "first rate" from our initial arrival and discussions to the financing and delivery of the vehicle. The employees were courteous and helpful at every step. All our questions were answered and it was a very good experience. Thanks, Ed Settle More

Service on GL450 Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs a Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs and the cost. The text and email alerts helped a lot. The shuttle was a wonderful convenience. More

Service A+ My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a real My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a really nice loaner and the work was done in a day. He updated me with texts and I was able to pay online for a quick return. Highly recommended! More

Easy process Nick Capone had the two cars we discussed over the phone ready when I arrived for review and a test drive. Everything was presented professionally an Nick Capone had the two cars we discussed over the phone ready when I arrived for review and a test drive. Everything was presented professionally and fully, He even personally delivered the car to my house after we were done. More

Excellent experience Had a great experience. Charles was great and so was Lok. Just want to mention that when I entered the dealership there were 4 or 5 people standing at Had a great experience. Charles was great and so was Lok. Just want to mention that when I entered the dealership there were 4 or 5 people standing at the front desk wearing suits which can be intimidating. One guy actually looked at me from top to bottom not sure why. That was a minor thing I wanted to mention. Once lok came to help me out it was super smooth after that. Charles was so helpful and he is truly a pleasure to work with. I am overall very satisfied. More

good job Very good job. Very professional.I was completely satisfied. .I really enjoyed Francisco`s service he did a great job. Overall A plus. Also thanks for Very good job. Very professional.I was completely satisfied. .I really enjoyed Francisco`s service he did a great job. Overall A plus. Also thanks for the chocolates. More

Hard to believe from a car dealership!! My car had to be towed on a Thursday evening to the dealership. Friday we were supposed to leave for the weekend and I called the dealer that morning My car had to be towed on a Thursday evening to the dealership. Friday we were supposed to leave for the weekend and I called the dealer that morning expecting to be told how difficult it would be to have work done that day without an appointment. Instead, the contact person seemed genuinely concerned about our trip, put a rush on the car and called back about every 30 minutes with an update. The work got done and we left for our weekend. I was not surprised; I was stunned. More

It was very professional I had a loanee car wairing for me. The service was completed within the time I was quoted. The staff was friendly, helpful, and efficient. There were I had a loanee car wairing for me. The service was completed within the time I was quoted. The staff was friendly, helpful, and efficient. There were no problems. More