Mercedes-Benz of Chicago

After sale, no response This is my 3 Rd car from them. They got me out of my lease early and upgraded me at a very fair price.. UPDATE; At time of lease signing. I was paid t This is my 3 Rd car from them. They got me out of my lease early and upgraded me at a very fair price.. UPDATE; At time of lease signing. I was paid two weeks in advanced on the car I was turning in. Dino in finance told both my daughter and I that since I'm paid ahead Mercedes will refund the difference... Instead Mercedes charged me $370 for a inspection on a car I no longer have, after calling Mercedes they took off $300 and dealer said they pay the $70.. however I've reached out to them 4 times with no response on my 2 week lease refund... I've sent text after text no response from Sam.. More

Great customer service This is the second time I have bought a car from Mercedes Benz of Chicago and I cannot recommend them highly enough. The customer service is superb an This is the second time I have bought a car from Mercedes Benz of Chicago and I cannot recommend them highly enough. The customer service is superb and they have great cars and are competitive on price. Our salesman, Adrian Botis, could not have been more helpful and has already been at our home a couple of times. More

Great, friendly service Adrian Botis and everyone else I dealt with at Mercedes was wonderful. Very friendly and accommodating. Adrian even sat in the car with me before leav Adrian Botis and everyone else I dealt with at Mercedes was wonderful. Very friendly and accommodating. Adrian even sat in the car with me before leaving and gave me a "tutorial"! More

Shannon Roesch 5 Star Service Advisor Shannon Roesch provided excellent service, she was extremely thorough and knowledgeable about the repairs required to service my vehicle. I highly rec Shannon Roesch provided excellent service, she was extremely thorough and knowledgeable about the repairs required to service my vehicle. I highly recommend her to anyone that requires services! More

Great Experience Everything was great from the moment I walked in. Friendly staff and Adrian was excellent to deal with. I also arrived about 40min before closing and Everything was great from the moment I walked in. Friendly staff and Adrian was excellent to deal with. I also arrived about 40min before closing and there was no pressure to hurry and was treated like they just open for the day. Everything was done pretty quickly and overall was a great experience. Even the endless paper work you sign your life away on was quick and painless :) More

Easiest new car purchase I've ever made! David was very helpful and knowledgeable regarding the models, capabilities and features available during our MB selection discussions. He made sure t David was very helpful and knowledgeable regarding the models, capabilities and features available during our MB selection discussions. He made sure to highlight key options and alternatives available to us. The dealership was very comfortable and surprising easy to gain access to despite it's location near the Kennedy expressway. Our overall experience buying this GLE350 was very positive. More

Tired to sell me a car for higher price than its list price I visited the showroom to inquire about a 2017 C class which was told sold out later. My budget being limited, I was suggested a 2015 C Class as an al I visited the showroom to inquire about a 2017 C class which was told sold out later. My budget being limited, I was suggested a 2015 C Class as an alternative which was quoted as '30500' by the salesman as a list price and in the website it was mentioned as "call for price". Price was not revealed first. And I was informed that the prices are firm. Lucky that I did not sign the deal at that morning. That evening the same car was listed for 28500 in the website. Contacted the sales person about the discrepancy and I was informed that the internet price was a typo but they are ready to honor the price! Felt so lucky that day since I would have lost $2000 in just a day. Buyers please be aware of this! More

First Rate. Everything was "first rate" from our initial arrival and discussions to the financing and delivery of the vehicle. The employees were courteous and he Everything was "first rate" from our initial arrival and discussions to the financing and delivery of the vehicle. The employees were courteous and helpful at every step. All our questions were answered and it was a very good experience. Thanks, Ed Settle More

Service on GL450 Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs a Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs and the cost. The text and email alerts helped a lot. The shuttle was a wonderful convenience. More

Service A+ My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a real My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a really nice loaner and the work was done in a day. He updated me with texts and I was able to pay online for a quick return. Highly recommended! More