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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

September 26, 2018

FANTASTIC SERVICE AND EMPLOYEES LOK WONG & JUSTINE EDMUNDSON My first visit to this dealership was in 2017 and Lok Wong, the Sales Mgr. was a Sales Associate at that time. He worked with me until we reached a p More

by Heins, 1975 & 1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson & Jennifer (Finance Manager), Lok Wong
Oct 24, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for taking the time to reach out to us! It is a pleasure to hear that Lok was able to provide you with a pleasant and seamless car buying experience! If any questions or concerns arise, please do not hesitate to reach out to us. Congratulations on your new vehicle, and we wish you many miles of enjoyment! Best Regards, Christopher Bard Sales Manager

September 25, 2018

A True Pleasure to puchace a vehicle from David was a true gentleman to my wife, My special needs son David, and myself. Was refered to them by Mike Perez at Knauz Mecedes in Lake forest. He d More

by Peter d.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cottrell
Oct 24, 2018 -

Mercedes-Benz of Chicago responded

Hi Peter, Thank you for leaving us such wonderful feedback! It is great to hear that David was able to exceed your expectations and provide you with a pleasant car buying experience. If any questions or concerns arise, please do not hesitate to reach out. Congratulations on your new vehicle! Best Regards, Christopher Bard Sales Manager

September 25, 2018

Phenomenal Service! I knew what I was coming in for. And was given great! Customer experience from. David as well Adrian. Who was unavailable upon my arrival. David made More

by My1king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian botis, David Cottrell
Oct 24, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for reaching out to us! We here at Mercedes-Benz of Chicago push ourselves to provide you with a world-class guest experience! That being said, it is a pleasure to hear that David and Adrian were able to exceed your expectations and help you find the perfect vehicle for you! We wish you many miles of enjoyment! Best Regards, Christopher Bard Sales Manager

September 22, 2018

Paul Price is the best!! I have purchased about 8 cars from Paul and would recommend him to all my friends.. He is very professional and trust worthy. I will work with him w More

by Tony 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Price
Oct 24, 2018 -

Mercedes-Benz of Chicago responded

Hi Tony, Thank you so much for your loyalty towards Mercedes-Benz of Chicago, and thank you for reaching out to us with this great feedback! It is fantastic to hear that Paul has continued to exceed your expectations and help you find the perfect vehicle every time. If you have any questions or concerns, please do not hesitate to reach out to us. As always, we wish you many, many miles of enjoyment! Best Regards, Christopher Bard Sales Manager

Nov 02, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Paul. Your recommendations are truly a gift. Congratulations on your purchase! Best, Christopher Bard Sales Manager

September 13, 2018

Easy Fair Proffesional Walter has once again removed all the stress of buying a vehicle. Our company doesn’t even consider going anywhere else as we know we can count on the More

by JAR Corp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for your phenomenal feedback! Guest satisfaction is our greatest priority! That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Please do not hesitate to contact us if any questions arise! We wish you many miles of enjoyment in your Mercedes-Benz! Best Regards, Christopher Bard Sales Manager

September 06, 2018

The best dealership This experience was great and I am very happy for like they treat me and the help they give me to buy a new car and for all the service’s they give me More

by 0388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil Johic
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for your amazing feedback! I'm pleased to hear that Emil is upholding our standards and showing the Fletcher Jones difference. Congratulations on your purchase and we wish you many miles of enjoyment! Best regards, Christopher Bard Sales Manager

September 05, 2018

Exceptional Experience I had no intention of purchasing a vehicle last week. Dennis Smith randomly called to indicate that he had a truck that I would like. He arranged fo More

by aarchie71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Christopher Bard
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you were able to find the truck you were looking for! We very pleased to hear that Dennis was a pleasure to work with and was able to provide you with the Fletcher Jones difference! Best, Christopher Bard Sales Manager

September 04, 2018

Great Dealership I recently purchased a new vehicle from Fletcher Jones Mercedes-Benz and thanks to Sam Tomaino we got a good deal. Thanks again Sam job well done! More

by Rosie F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello Rosie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sam! Your recommendations are truly a gift. We wish you many miles of enjoyment in your Mercedes-Benz! Congratulations on your purchase! Best, Christopher Bard Sales Manager

August 30, 2018

Great experience Great dealership everyone there went out of their way to make me feel special I would definitely recommend them. I actually flew in from California to More

by Patrick Marelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hysen , Lok Wong
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello Patrick, thank you for leaving your amazing feedback and welcome to the Fletcher Jones Family! We are so happy that we were able to exceed your expectations and make your flight here worth it. Please do not hesitate to contact us if any questions arise! We wish you many miles of enjoyment! Christopher Bard Sales Manager

August 21, 2018

Right on target! I recently purchased a vehicle from FJ Mercedes-Benz and thanks to Mircea I got a great deal on the car. He was extremely professional, we went thru a More

by Cristicristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian botis
Aug 29, 2018 -

Mercedes-Benz of Chicago responded

Hi Cristian, thank you for leaving your feedback and welcome to the Fletcher Jones Family! We are pleased to hear that Mircea was able to provide you the Fletcher Jones Difference. We're also very happy to hear that you had a great car buying experience. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Christopher Bard New Car Sales Manager

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