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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

September 06, 2018

The best dealership This experience was great and I am very happy for like they treat me and the help they give me to buy a new car and for all the service’s they give me More

by 0388
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emil Johic
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for your amazing feedback! I'm pleased to hear that Emil is upholding our standards and showing the Fletcher Jones difference. Congratulations on your purchase and we wish you many miles of enjoyment! Best regards, Christopher Bard Sales Manager

September 04, 2018

Great Dealership I recently purchased a new vehicle from Fletcher Jones Mercedes-Benz and thanks to Sam Tomaino we got a good deal. Thanks again Sam job well done! More

by Rosie F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello Rosie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sam! Your recommendations are truly a gift. We wish you many miles of enjoyment in your Mercedes-Benz! Congratulations on your purchase! Best, Christopher Bard Sales Manager

September 04, 2018

Exceptional Experience I had no intention of purchasing a vehicle last week. Dennis Smith randomly called to indicate that he had a truck that I would like. He arranged fo More

by aarchie71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Christopher Bard
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you were able to find the truck you were looking for! We very pleased to hear that Dennis was a pleasure to work with and was able to provide you with the Fletcher Jones difference! Best, Christopher Bard Sales Manager

August 30, 2018

Great experience Great dealership everyone there went out of their way to make me feel special I would definitely recommend them. I actually flew in from California to More

by Patrick Marelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hysen , Lok Wong
Sep 14, 2018 -

Mercedes-Benz of Chicago responded

Hello Patrick, thank you for leaving your amazing feedback and welcome to the Fletcher Jones Family! We are so happy that we were able to exceed your expectations and make your flight here worth it. Please do not hesitate to contact us if any questions arise! We wish you many miles of enjoyment! Christopher Bard Sales Manager

August 20, 2018

Right on target! I recently purchased a vehicle from FJ Mercedes-Benz and thanks to Mircea I got a great deal on the car. He was extremely professional, we went thru a More

by Cristicristian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian botis
Aug 29, 2018 -

Mercedes-Benz of Chicago responded

Hi Cristian, thank you for leaving your feedback and welcome to the Fletcher Jones Family! We are pleased to hear that Mircea was able to provide you the Fletcher Jones Difference. We're also very happy to hear that you had a great car buying experience. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Christopher Bard New Car Sales Manager

August 11, 2018

Good communication I inquired with three or four other Mercedes dealers around the country, only Walter of Mercedes-Benz of Chicago, Fletcher Jones, seemed interested i More

by VanLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter S.
Aug 29, 2018 -

Mercedes-Benz of Chicago responded

Hi VanLife, thank you for sharing your detailed feedback with us! We're very happy to hear that Walter was able to earn your 5-star review! We greatly appreciate that you drive over 20 hours to pay a visit. Please do not hesitate to contact us if you have any questions. Christopher Bard New Car Sales Manager

August 08, 2018

Great, professional and knowlegeable. Previous experience w/ the dealership, Hysen was knowledgeable, has good communications skills, professional in understanding our needs, knew how to m More

by E300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen, Lok Wong
Aug 08, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for leaving your feedback! We are pleased to hear that both Lok as well as Hysen were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

August 07, 2018

Pleasant and patient Both employees I interacted with were extremely friendly and patient. For someone who was getting a first car, and had parents who insisted on an SUV, More

by ivy113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian botis, Lok Wong
Aug 08, 2018 -

Mercedes-Benz of Chicago responded

Hi Ivy113, congratulations on your new Mercedes-Benz! We're very pleased to hear that both Adrian and Lok were able to earn your 5-star review! We always strive to provide the world-class guest experience as this is the Fletcher Jones Difference! Once again, congratulations on your new Mercedes-Benz! We wish you many, many miles of enjoyment! Mark Hoegler General Manager

August 06, 2018

My experience with Mercedes-Benz at Chicago Our experience was excellent at Mercedes Benz Chicago . Everything was handled in a timely and professional manner. Sam’s attitude was simply kind, More

by Aseel J
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Aug 08, 2018 -

Mercedes-Benz of Chicago responded

Hi Aseel, thank you for leaving your detailed feedback and thank you for your recommendation to others. We very pleased to hear that Sam was a pleasure to work with and that you had a truly wonderful experience. This is the Fletcher Jones Difference! Please do not hesitate to contact us if any questions arise! We wish you many miles of enjoyment in your Mercedes-Benz! Mark Hoegler General Manager

July 30, 2018

Great Experience Nick and Leon were very professional and friendly throughout the sales process. Overall great experience buying my first Mercedes. The car I purchased More

by amarant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Smith, David Cottrell, Nick Capone
Aug 08, 2018 -

Mercedes-Benz of Chicago responded

Hi Amarant, thank you for leaving your feedback! We are pleased to hear that both Nick as well as Leon were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

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