Mercedes-Benz of Chicago

Fletcher Jones Returning Customer Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to cont Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to continued great customer service. More

Best Car-buying Experience Ever I had the most seamless car-buying experience ever with Isaac Shamoon, Lok and Chris. I never custom-ordered a car before, but these guys made it ext I had the most seamless car-buying experience ever with Isaac Shamoon, Lok and Chris. I never custom-ordered a car before, but these guys made it extremely easy (and they were unbelievably patient with me). The actual process of negotiating can be somewhat uncomfortable, but Isaac, Lok and Chris expelled any hint of that. They knew I was celebrating a life-milestone with this car and helped me look in every nook-and-cranny to save money here and there. Chris and his team sincerely made me feel like I was family! My car also arrived way ahead of schedule. Isaac was so excited for me when my car arrived—made me feel like it was Christmas morning. I felt like he couldn’t get enough of my car while he was installing my new plates and showing me how to drive it—it was so endearing. I was really blown away by my car-buying experience here at MB-Chicago. Thank you!! More

Isaac Shamoon and Travis Yonn I bought my car from FJ almost three years ago and moved states. When it was time to upgrade, I got a call from Isaac Shamoon talking about newer mode I bought my car from FJ almost three years ago and moved states. When it was time to upgrade, I got a call from Isaac Shamoon talking about newer models and sales event at that time. Because I changed states I wasn’t able to go forward with the purchase with him. HOWEVER, I wanted to return and request refund for my extended warranty and tire insurance on my old car after trading it in at a different dealership; after many unanswered calls with FJ finance department, Isaac went off his way to solve my issue, called me back and did everything he could to pass my message and refund requesy details to the finance department. He is a sales guy! That isn’t on his job description and I certainly didn’t expect such commitement to customer satisfaction on a post purchase issue from a salesman. As a matter of fact, my refund was requested and approved without me talking to the finance guys at all. Also, after he connected me to the finance manager he kept messaging and calling to follow up till my refund was processed a month later even though I’m not buying from him or even his dealership, chapeau Isaac. Finance Manager Travis Yonn. I’m very grateful for your follow up on your days off and after work hours. Travis gave me his direct number and updated me daily on the status of my checks with all professionalism expected from a Mercedes finance manager. When the check experienced a delay in sending, Travis overnighted it so it arrives as soon as possible. Thank you Travis. My experience isn’t a buying experience where everyone would do their best so you can buy from them. Mine was a refund and FJ’s Isaac and Travis made me feel just as great when I was getting refund as when I was purchasing. Very professional. More

Best car buying experience ever! I must say my salesman Isaac was not only professional but very knowledgeable about the vehicles and wasn’t pushy. His team worked together to give me I must say my salesman Isaac was not only professional but very knowledgeable about the vehicles and wasn’t pushy. His team worked together to give me a great overall experience. I will definitely recommend Isaac and his team! More

Very helpful and informative I had walking issues and Nick was most helpful was yo visit Audi but Nick had me at hello very knowledgeable about car I had walking issues and Nick was most helpful was yo visit Audi but Nick had me at hello very knowledgeable about car More

Super They did a great deal of helping me get the car I really wanted . I really appreciate the effort they put forth into helping me. I would definitely re They did a great deal of helping me get the car I really wanted . I really appreciate the effort they put forth into helping me. I would definitely recommend other people to this Dealership More

Nice! Just overall happy with the cistomer service. I was happy to have David as my sales rep. Real nice guy and was an expert im his field of expertise. Just overall happy with the cistomer service. I was happy to have David as my sales rep. Real nice guy and was an expert im his field of expertise. More

Informative, timely, responsive I worked with Valerie Ollar after submitting an inquiry on line. Within days I was in for an initial test drive of a 2016 GLC certified pre owned. Bu I worked with Valerie Ollar after submitting an inquiry on line. Within days I was in for an initial test drive of a 2016 GLC certified pre owned. But after emails back & forth with questions, we went in the direction of a lease of a beautiful 2018 GLC. Valerie patiently answered every question and found the right car for me & my budget. The car is stunning & the ride is amazing. So thrilled! More

Super Attentive It was important to Adrian to make sure that I understood all of the details. He wanted me to really understand the car, to be sure that it had the up It was important to Adrian to make sure that I understood all of the details. He wanted me to really understand the car, to be sure that it had the upgrades that I wanted and none of the ones that I didn’t. I couldn’t have been happier with car that I selected with Adrian’s help. More

Exceptional service Good overall experience with Adrian and MB of Chicago. They ensured I got into a car with my specifications for a good price. Customer service was not Good overall experience with Adrian and MB of Chicago. They ensured I got into a car with my specifications for a good price. Customer service was nothing less than you would expect from Mercedes Benz. More