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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

December 18, 2018

new Car Purchase Our sales associate Isaac was extremely delightful, knowledgeable & extremely helpful, especially walking is through all the bells @ whistles of the “ More

by S560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples, Isaac Shamoon
Dec 18, 2018 -

Mercedes-Benz of Chicago responded

Hi, Congratulations on the purchase of your new Mercedes-Benz!! There are many amazing features in the our vehicles that truly do add to guest ownership and thrilled to know you have been a loyal guest for 12 years! Your kind words about both Isaac and the team are much appreciated and we look forward to having you as part of Fletcher Jones family for many years to come. I noticed we fell short in earning a perfect five star review and certainly welcome you insight. Please contact me time permits. My direct line is 949-718-6532. Best wishes, Kimberlee Camargo Fletcher Jones Management

December 17, 2018

Subaru Preowned Awesome facility. Issac and Travis had everything ready for me to purchase car. All aspects of deal were final and ready to sign papers and drive More

by MDX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Lok Wong, Isaac Shamoon
Dec 18, 2018 -

Mercedes-Benz of Chicago responded

Hello Susie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Isaac, and Travis. Your recommendations are truly a gift. Congratulations on your purchase! Best, Dan Flood General Manager

December 10, 2018

Ask for Isaac Shamoon Isaac took great care of us and will take great care if you too! He is worth asking for by name!! We will be back when we need our next car! More

by Nothanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Hoffman, Isaac Shamoon
Dec 11, 2018 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your loyalty toward Mercedes-Benz of Chicago and for taking the time to share your valuable feedback. It is great to hear that Isaac continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Patrick Law General Salas Manager

December 08, 2018

Outstanding experience Isaac was phenomenal on all counts! I’d highly recommend him if you’re in the market for a new car. Great money on our trades, incredible service an More

by wsfarwig@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt & Roy , Isaac Shamoon
Dec 10, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Isaac. Your recommendations are truly a gift. Congratulations on your purchase! Best, Patrick Law General Sales Manager

December 03, 2018

Best experience ever Dave made this the best and most efficient car purchase ever. We were in and out. When we returned, the new car was cleaned and waiting for us. They g More

by BradGLEE350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cottrell
Dec 04, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Dave. Your recommendations are truly a gift. Congratulations on your purchase! Best, Patrick Law General Sales Manager

December 03, 2018

Best MB dealer Second purshase at this location, wouldn’t go anywhere else. Emil is the only salesmen I deal with always, no hassle, no pressure and always takes car More

by Spluwacz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Emil Johic
Dec 04, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Emil. Your recommendations are truly a gift. Congratulations on your purchase! Best, Jim Chaisson General Sales Manager

December 01, 2018

Friendly Isaac was a pleasure to deal with. He did everything he could to make us happy and make the buying experience the best it could be for us. More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Shamoon
Dec 03, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Isaac . Your recommendations are truly a gift. Congratulations on your purchase! Best, Patrick Law General Sales Manager

November 24, 2018

Could not be happier! My whole experience from beginning to end was probably one of my best auto sales experience yet. Natalya was amazing of her knowledge of the car and More

by Tiamori70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lok Wong, Natalya Chaykivska
Nov 27, 2018 -

Mercedes-Benz of Chicago responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Natalya. Your recommendations are truly a gift. Congratulations on your purchase! Best, Patrick Law General Manager

November 23, 2018

The sales associates make the difference in buying a car Jim Jordan and Bob McKinnon made buying our new car a pure joy. They were very professional and walked us through each detail in the different models More

by Farmboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Jordan, Bob McKinnon, Erick McGregor
November 20, 2018

Awesome Salesperson This dealership was top notch! Paul Price went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions More

by Rowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Price
Nov 20, 2018 -

Mercedes-Benz of Chicago responded

Hi Rowe, Congratulations on your new vehicle!! We are pleased to know of the genuine experience you had working with Paul. Paul is passionate in provide a superior visit to all of our guests and thrilled he was able to find you the perfect fit in your truck. I am curious to gain your insight in any areas you felt we could improve and earn a five star rating. Your complete satisfaction is important to me and hope when you have a moment you would reach out to me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West

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