Mercedes-Benz of Chicago

Slow and unprofessional They had no loaner car available when I dropped my car so I asked them to let me know the issue with the car after they check it and give me a time es They had no loaner car available when I dropped my car so I asked them to let me know the issue with the car after they check it and give me a time estimate, so that I would know if I need to rent a car. Nobody called me so I called them four days later. The coordinator told me the service advisor would call me back later to let me know. Nobody called. I called again the second day, again the same, but nobody called me back. When I finally got hold of the service advisor, he told me the car needs a replacement of one part and they have to back order it. I asked whether there is loaner available and if not whether I could take my car back and make another appointment when the part arrives. He said he would check and call me RIGHT BACK. But no calls whatsoever. When I called again to ask again, they told me the same thing again: SOMEBODY IS GOING TO CALL ME. I am so tired of the service here. It is so HARD to communicate with them. I will definitely not come back again in the future. More

Yayy! Great service at this deleRship! Shout out to issac for helping me get a great deal! I will definitely come back again and recommend others as well! Great service at this deleRship! Shout out to issac for helping me get a great deal! I will definitely come back again and recommend others as well! More

Fantastic experience The dealer has a great variety of car choices. The consultant is very patient and professional. I received a lot of help during the process of purchas The dealer has a great variety of car choices. The consultant is very patient and professional. I received a lot of help during the process of purchasing the car. A good experience overall. More

Stay away from the 2016 GLC! Stay Away from the 2016 GLC! My lease is about to end and i will be returning the car to the dealership. The 2016 GLC has been a disaster and still Stay Away from the 2016 GLC! My lease is about to end and i will be returning the car to the dealership. The 2016 GLC has been a disaster and still is. On paper, the car will look amazing and my car will have about 15,000 miles on it but stay far away! There was a manufacturer issue with the breaks and they still squeak to a point where it’s embarrassing to back out of someone’s driveway, especially when it’s cold out. Yesterday, because it was cold it was 4X worse then usual. Nobody seems to have an answer on how to fix it, although it’s safe it’s annoying and not something that should happen with a brand new car. There has also been close to if not more than a dozen recalls on the car. It has been beyond frustrating that I leased a brand new, high end brand car and there is an issue with you. My frustration has come through in communication because nobody seems to have an answer or wants to take ownership for it. What made it worse was that a sales manager forgot to remove me from an email he sent to another co-worker mocking me for not being pleasant. If they had to deal with what I had to deal with, they wouldn’t be pleasant either. I had 5 different people ask me if I wanted to lease another car, but nobody call to apologize for the pain this has been or offer a solution. I am sure other cars are great and this is the outlier, but stay far away from the 2016 GLC! More

Exceeded My Expectations Marcus worked hard to obtain the specific vehicle I desired. Down to the exact color; the running boards; and the interior wood trim. Most of all the Marcus worked hard to obtain the specific vehicle I desired. Down to the exact color; the running boards; and the interior wood trim. Most of all the mileage was a steal🎈. Marcus & Tatiana made sure my purchase visit was an enjoyable experience with minimal time usage. Thank you Chuck for your assistance! Definitely looking forward to my third purchase in the future with such wonderful people!!! More

Very happy with my purchase Bought a new car for my daughter and the staff (especially our sales person Tetiana) was very accommodating. Tetiana was very helpful with helping my Bought a new car for my daughter and the staff (especially our sales person Tetiana) was very accommodating. Tetiana was very helpful with helping my daughter select the car she wanted. The process was relatively fast and everyone was very nice and helpful. This is second car I buy from this dealership and both experiences have been great. More

Excellent service Wonderful experience as always..... Quick turnaround time to complete the entire transaction..... Customer service exceeding beyond the normal..... Wonderful experience as always..... Quick turnaround time to complete the entire transaction..... Customer service exceeding beyond the normal..... Content customer at the end of the deal..... Thank you very much More

Easy, no hassle Great experience. All my needs were taken care of. Nick and Emil were great to work with again. Showroom and wait areas are beautiful Everyone Great experience. All my needs were taken care of. Nick and Emil were great to work with again. Showroom and wait areas are beautiful Everyone was very friendly More

Unbelievable experience 100% Very impressed, it’s was not my first purchase Mercedes but first from Mercedes Benz of Chicago, no words to describe how much good they take care all Very impressed, it’s was not my first purchase Mercedes but first from Mercedes Benz of Chicago, no words to describe how much good they take care all. Thank you sales , managers, finance, 10 +++++ More

Great People make a great dealership Big Joe Smalzer and Leon Smith were the sales representatives that I dealt with via phone, email and text messaging. Yes I bought the car remotely! Big Joe Smalzer and Leon Smith were the sales representatives that I dealt with via phone, email and text messaging. Yes I bought the car remotely! However Joe and Leon - both, but especially Leon, went to great extremes to answer my questions, gather information, take videos and pictures of the car - all of which enabled me to completely assess the car virtually. The honesty, patience and integrity displayed by these two was impressive. Their actions reflect the type of service that should be associated with the purchase of a high model Mercedes. Yet, it was provided for me when I was buying a 15 year old car. Their service was amazing. Congratulations to MB of Chicago for employing these two sales agents. I was highly pleased and impressed by them and your dealership. Thanks More