Mercedes-Benz of Chicago

Thank you Natalya ! Natalya was very professional from the start when she set our appointment. She was extremely knowledgeable about the vehicle and other Mercedes that w Natalya was very professional from the start when she set our appointment. She was extremely knowledgeable about the vehicle and other Mercedes that we discussed. I appreciated her linking my phone to Bluetooth and answering all my questions before I left the dealership. I will absolutely seek Natalya's assistance with my next automobile purchase and would highly recommend her to anyone. More

Exceptional knowledge I worked with Raul who gave us exceptional service from test drive to delivery of the vehicle. He knew every detail about the car. He worked with us o I worked with Raul who gave us exceptional service from test drive to delivery of the vehicle. He knew every detail about the car. He worked with us on getting us the best deal possible being honest about the different possibilities available for us even if it meant it wasn’t a great deal for the dealership. More

Unforgettable Experience From start to finish, the service that the team at Fletcher Jones provided was exceptional. What can be a nervewrecking process for most, they made en From start to finish, the service that the team at Fletcher Jones provided was exceptional. What can be a nervewrecking process for most, they made enjoyable. Atanas, our salesman, was able to answer every question we had. The sales managers, Lok & Matt made us feel at home. Travis in finance rounded out the perfect experience. I thank everyone at the dealership and will highly recommend you for anyone in the market for a Mercedes. More

Very Professional Everyone makes you feel at home as if you were dealing with family and friends. This is my second leased car with fletcher and I plan on referring mor Everyone makes you feel at home as if you were dealing with family and friends. This is my second leased car with fletcher and I plan on referring more friends to purchase cars here More

Great Deal and Experience! We had an excellent experience with Dennis and company, very helpful and informative... and a breeze getting through finance. If I could offer any adv We had an excellent experience with Dennis and company, very helpful and informative... and a breeze getting through finance. If I could offer any advice it would be to somehow tighten up the sales process to get customers in and out quicker. I'm sure sales would like that as well. ;) More

Slow and unprofessional They had no loaner car available when I dropped my car so I asked them to let me know the issue with the car after they check it and give me a time es They had no loaner car available when I dropped my car so I asked them to let me know the issue with the car after they check it and give me a time estimate, so that I would know if I need to rent a car. Nobody called me so I called them four days later. The coordinator told me the service advisor would call me back later to let me know. Nobody called. I called again the second day, again the same, but nobody called me back. When I finally got hold of the service advisor, he told me the car needs a replacement of one part and they have to back order it. I asked whether there is loaner available and if not whether I could take my car back and make another appointment when the part arrives. He said he would check and call me RIGHT BACK. But no calls whatsoever. When I called again to ask again, they told me the same thing again: SOMEBODY IS GOING TO CALL ME. I am so tired of the service here. It is so HARD to communicate with them. I will definitely not come back again in the future. More

Yayy! Great service at this deleRship! Shout out to issac for helping me get a great deal! I will definitely come back again and recommend others as well! Great service at this deleRship! Shout out to issac for helping me get a great deal! I will definitely come back again and recommend others as well! More

Stay away from the 2016 GLC! Stay Away from the 2016 GLC! My lease is about to end and i will be returning the car to the dealership. The 2016 GLC has been a disaster and still Stay Away from the 2016 GLC! My lease is about to end and i will be returning the car to the dealership. The 2016 GLC has been a disaster and still is. On paper, the car will look amazing and my car will have about 15,000 miles on it but stay far away! There was a manufacturer issue with the breaks and they still squeak to a point where it’s embarrassing to back out of someone’s driveway, especially when it’s cold out. Yesterday, because it was cold it was 4X worse then usual. Nobody seems to have an answer on how to fix it, although it’s safe it’s annoying and not something that should happen with a brand new car. There has also been close to if not more than a dozen recalls on the car. It has been beyond frustrating that I leased a brand new, high end brand car and there is an issue with you. My frustration has come through in communication because nobody seems to have an answer or wants to take ownership for it. What made it worse was that a sales manager forgot to remove me from an email he sent to another co-worker mocking me for not being pleasant. If they had to deal with what I had to deal with, they wouldn’t be pleasant either. I had 5 different people ask me if I wanted to lease another car, but nobody call to apologize for the pain this has been or offer a solution. I am sure other cars are great and this is the outlier, but stay far away from the 2016 GLC! More

Fantastic experience The dealer has a great variety of car choices. The consultant is very patient and professional. I received a lot of help during the process of purchas The dealer has a great variety of car choices. The consultant is very patient and professional. I received a lot of help during the process of purchasing the car. A good experience overall. More

Exceeded My Expectations Marcus worked hard to obtain the specific vehicle I desired. Down to the exact color; the running boards; and the interior wood trim. Most of all the Marcus worked hard to obtain the specific vehicle I desired. Down to the exact color; the running boards; and the interior wood trim. Most of all the mileage was a steal🎈. Marcus & Tatiana made sure my purchase visit was an enjoyable experience with minimal time usage. Thank you Chuck for your assistance! Definitely looking forward to my third purchase in the future with such wonderful people!!! More