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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
April 30, 2023
Joanna was great! She tried to accommodate all of our needs and kept us updated throughout the process. We were very satisfied and I’d recommend her to anyone! She tried to accommodate all of our needs and kept us updated throughout the process. We were very satisfied and I’d recommend her to anyone! More
by shaqsmith
Employees Worked With
April 30, 2023
They made it very comfortable and easy for us to buy our new car today. new car today. More
by Mark S
April 28, 2023
Great customer service. Made the whole experience very pleasant. I would highly recommended Obi to anyone purchasing a vehicle. Made the whole experience very pleasant. I would highly recommended Obi to anyone purchasing a vehicle. More
by louncarbone
Employees Worked With
April 28, 2023
Professional, well educated personal. Facility very nicely laid out and clean. Service with a smile. Facility very nicely laid out and clean. Service with a smile. More
by J.Bobak
April 28, 2023
Joanna was wonderful and professional overall. She was very proactive and consistent throughout my process to ownership. She was very proactive and consistent throughout my process to ownership. More
by mecooper87
Employees Worked With
April 26, 2023
Extremely helpful and super sweet. Puts in all the effort to make sure client is happy. Puts in all the effort to make sure client is happy. More
by hocks6
Employees Worked With
April 26, 2023
Very kind and thoughtful throughout the whole process and assisted us at every turn. Answered all of our "dumb" questions! assisted us at every turn. Answered all of our "dumb" questions! More
by zolson16
Employees Worked With
April 25, 2023
I would like to express that Joanna made my experience the greatest memory of purchasing my 1st Mercedes-Benz. We were greeted at the door with First Class treatment. It was stress free, informative, and the greatest memory of purchasing my 1st Mercedes-Benz. We were greeted at the door with First Class treatment. It was stress free, informative, and completed within an hour. We would recommend Joanna and this dealership every time. More
by Loricolewalton
April 24, 2023
Joanna was excellent to work with. She went way above and beyond, to make sure my purchase went smoothly. Joanna was very friendly, professional, and was very good providing me with de She went way above and beyond, to make sure my purchase went smoothly. Joanna was very friendly, professional, and was very good providing me with details. I felt like I was doing business with a good friend. Thank you, Joanna! More
by Rod Krzywicki
April 23, 2023
I’ve made two lease purchases from Raul. Fantastic sales person. Knowledgeable and not pushing you for a sale. Fantastic sales person. Knowledgeable and not pushing you for a sale. More
by Mel
Employees Worked With
