Mercedes-Benz of Chicago

Outstanding service experience Erick McGregor is a highly polished professional who optimizes my service experience. I drive 25 miles rather than 4 miles to my local MB dealershi Erick McGregor is a highly polished professional who optimizes my service experience. I drive 25 miles rather than 4 miles to my local MB dealership because Erick has earned my trust. He is clearly an order of magnitude more capable than any MB representative I have worked with over the years. His attention to detail accompanied with his natural customer focused attitude separates him from his peers and positions him as the premier provider of the true MB experience. More

AC out during heat wave AC went out abruptly. Called MB of Chicago Service Center, and was given the okay to bring it same day. Technician determined that the AC was in despe AC went out abruptly. Called MB of Chicago Service Center, and was given the okay to bring it same day. Technician determined that the AC was in desperate need of a recharge. (Not surprising since the AC had never been serviced in the 18 years we owned the S430). Shannon was very professional and knowledgeable, and kept me informed as to the status of my servicing. AC now working superbly. More

Insurance work Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz will keep their word! More

Erik and EZ Simple review. Service always great. Amazing customer service and amazing service from Erick and Ezequiel "Eazy". Erick has an AMAZING memory and m Simple review. Service always great. Amazing customer service and amazing service from Erick and Ezequiel "Eazy". Erick has an AMAZING memory and makes you feel super known and valued. He is ESSENTIAL to the success of your team! Super responsive too. EZ is also the BEST Technician ever! They are the Super Team. Eazy, though behind the scenes, made sure I understood all that is going on with my car. He is PRICELESS! He explained in a way that was clear and manageable. They have helped extend the life of my car...pure miracles! Erick and Eazy make Mercedes Benz of Chicago what it is. Keep these men and reward them!!!! More

Always exceptional service. Everyone goes out of their way to be helpful, and Melvin Peoples who usually helps me makes sure everything is streamlined and done well. service. Everyone goes out of their way to be helpful, and Melvin Peoples who usually helps me makes sure everything is streamlined and done well. More

Excellent Sargon was truly wonderful to work with. Very helpful and knowledgeable and all around provided us with a great car buying experience. I would recomme Sargon was truly wonderful to work with. Very helpful and knowledgeable and all around provided us with a great car buying experience. I would recommend him to anyone buying a car from Mercedes. More

Efficient and pleasant Valerie was very responsive and helpful and made the whole experience easy and low stress. I would recommend her and the dealership to anyone looking Valerie was very responsive and helpful and made the whole experience easy and low stress. I would recommend her and the dealership to anyone looking to upgrade and trade. More

Fast and satisfied I’ve bought many cars throughout my life, and The Mercedes Benz experience that I had at this location was exceptional and Mr. Jones was very helpful I’ve bought many cars throughout my life, and The Mercedes Benz experience that I had at this location was exceptional and Mr. Jones was very helpful and an expert in knowledge of Mercedes Benz More

Friendly and thorough service Atanas was my sales advisor. He was awesome to work with....very professional, thorough, and a good communicator. Closing with the finance team was Atanas was my sales advisor. He was awesome to work with....very professional, thorough, and a good communicator. Closing with the finance team was fairly straight forward. Would highly recommend this dealership. More

Great Selection Great selection of used vehicles. Dennis was very friendly and attentive. The experience was well worth the hour drive. Dennis exceeded expectations i Great selection of used vehicles. Dennis was very friendly and attentive. The experience was well worth the hour drive. Dennis exceeded expectations in learning to use the features of the car. We would highly recommend this dealership and Dennis. More