Mercedes-Benz of Chicago

Phenomenal Service Great Team, Great Service! I had a great experience and I appreciate the customer service provided and the staff focus on my wants and desires. Great Team, Great Service! I had a great experience and I appreciate the customer service provided and the staff focus on my wants and desires. More

Well Remembered Good service and always well received. The guys make you feel like, hey, thanks for your service visit. My service advisor noticed the estimate wasn’t Good service and always well received. The guys make you feel like, hey, thanks for your service visit. My service advisor noticed the estimate wasn’t quite right, which enabled me to get both jobs done and I really appreciated that. More

Good service again at Mercedes Benz of Chicago. Service always checks to see if there are any questions or if you need help in any other way. again at Mercedes Benz of Chicago. Service always checks to see if there are any questions or if you need help in any other way. More

Great service Erick McGregor is not only a great service rep but l can honestly say he has become a friend l can trust with my car. Erick McGregor is not only a great service rep but l can honestly say he has become a friend l can trust with my car. More

Tire Fix I was a walk in. A service advisor met me at my vehicle before I could get out of my vehicle. After I explained to him that I had a tire that needed t I was a walk in. A service advisor met me at my vehicle before I could get out of my vehicle. After I explained to him that I had a tire that needed to be fix he look and found that the tire would have to be replaced. He looked up they price of a new tire and gave me a total with installation and balancing which I found to be very reasonable. The tire was in stock I had a seat in the waiting area and about 1 1/2 hr. I received my vehicle washed and ready to go. (It was 3 vehicles ahead of me that’s why the long wait for the tire change.) I will definitely be using MB of Chicago my go to for service. More

B Service Service advisor was friendly, professional and courteous. Communicated daily on progress of vehicle. Explained in detail of extra services needed. Car Service advisor was friendly, professional and courteous. Communicated daily on progress of vehicle. Explained in detail of extra services needed. Car was ready when promised More

Exceptional Service It is always very important to bring my care in to a place where I can get exceptional service. I have had wonderful service with Chuck Benson who It is always very important to bring my care in to a place where I can get exceptional service. I have had wonderful service with Chuck Benson who is always pleasant, professional and helpful upon my arrival. He is always very eager to help with my needs and extremely knowledgeable and resourceful. I love the fact that every time I bring my car he follows up with me on the progress and is very detailed with the type of service I am receiving. He is also good at listening to my concerns. This type of service is what keep me coming back to this location. I travel past other dealer for this reason. More

very good experience . nice people working there,the people in the service deparment very friendly y attentive, he caal me for every detail of the car . nice people working there,the people in the service deparment very friendly y attentive, he caal me for every detail of the car More

Excellent Service Erick resolved an issue I’ve been trying to resolve for over a week. He cleared up the issue in under 15 minutes. Thanks Erick! Erick resolved an issue I’ve been trying to resolve for over a week. He cleared up the issue in under 15 minutes. Thanks Erick! More

Insurance work Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz will keep their word! More