Mercedes-Benz of Chicago

B Service Service advisor was friendly, professional and courteous. Communicated daily on progress of vehicle. Explained in detail of extra services needed. Car Service advisor was friendly, professional and courteous. Communicated daily on progress of vehicle. Explained in detail of extra services needed. Car was ready when promised More

Exceptional Service It is always very important to bring my care in to a place where I can get exceptional service. I have had wonderful service with Chuck Benson who It is always very important to bring my care in to a place where I can get exceptional service. I have had wonderful service with Chuck Benson who is always pleasant, professional and helpful upon my arrival. He is always very eager to help with my needs and extremely knowledgeable and resourceful. I love the fact that every time I bring my car he follows up with me on the progress and is very detailed with the type of service I am receiving. He is also good at listening to my concerns. This type of service is what keep me coming back to this location. I travel past other dealer for this reason. More

very good experience . nice people working there,the people in the service deparment very friendly y attentive, he caal me for every detail of the car . nice people working there,the people in the service deparment very friendly y attentive, he caal me for every detail of the car More

Excellent Service Erick resolved an issue I’ve been trying to resolve for over a week. He cleared up the issue in under 15 minutes. Thanks Erick! Erick resolved an issue I’ve been trying to resolve for over a week. He cleared up the issue in under 15 minutes. Thanks Erick! More

Outstanding service experience Erick McGregor is a highly polished professional who optimizes my service experience. I drive 25 miles rather than 4 miles to my local MB dealershi Erick McGregor is a highly polished professional who optimizes my service experience. I drive 25 miles rather than 4 miles to my local MB dealership because Erick has earned my trust. He is clearly an order of magnitude more capable than any MB representative I have worked with over the years. His attention to detail accompanied with his natural customer focused attitude separates him from his peers and positions him as the premier provider of the true MB experience. More

AC out during heat wave AC went out abruptly. Called MB of Chicago Service Center, and was given the okay to bring it same day. Technician determined that the AC was in despe AC went out abruptly. Called MB of Chicago Service Center, and was given the okay to bring it same day. Technician determined that the AC was in desperate need of a recharge. (Not surprising since the AC had never been serviced in the 18 years we owned the S430). Shannon was very professional and knowledgeable, and kept me informed as to the status of my servicing. AC now working superbly. More

Insurance work Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz Took a few nudges but the dealership took care of the issues with my vehicle. I am happy that when a commitment is made, Fletcher Jones Mercedes-Benz will keep their word! More

Erik and EZ Simple review. Service always great. Amazing customer service and amazing service from Erick and Ezequiel "Eazy". Erick has an AMAZING memory and m Simple review. Service always great. Amazing customer service and amazing service from Erick and Ezequiel "Eazy". Erick has an AMAZING memory and makes you feel super known and valued. He is ESSENTIAL to the success of your team! Super responsive too. EZ is also the BEST Technician ever! They are the Super Team. Eazy, though behind the scenes, made sure I understood all that is going on with my car. He is PRICELESS! He explained in a way that was clear and manageable. They have helped extend the life of my car...pure miracles! Erick and Eazy make Mercedes Benz of Chicago what it is. Keep these men and reward them!!!! More

Always exceptional service. Everyone goes out of their way to be helpful, and Melvin Peoples who usually helps me makes sure everything is streamlined and done well. service. Everyone goes out of their way to be helpful, and Melvin Peoples who usually helps me makes sure everything is streamlined and done well. More

Excellent Sargon was truly wonderful to work with. Very helpful and knowledgeable and all around provided us with a great car buying experience. I would recomme Sargon was truly wonderful to work with. Very helpful and knowledgeable and all around provided us with a great car buying experience. I would recommend him to anyone buying a car from Mercedes. More