Mercedes-Benz of Chicago

Consistent service As always, good job. Consistently good communication throughout the process. Very professional and pleasant. I always look forward to having my car se As always, good job. Consistently good communication throughout the process. Very professional and pleasant. I always look forward to having my car serviced at this location More

Terry is great A service light on my car went on as we were driving out of town with child and dog in car, and drove off highway to Service Center. They were busy bu A service light on my car went on as we were driving out of town with child and dog in car, and drove off highway to Service Center. They were busy but were able to repair my car (new strut and stabilizer) within 3 hours before I safely drove off to vacation. Thanks Terry for once again helping me in a pinch! More

Mercedes Service - Erick My experience last week and today have been amazing as he has always been truly courteous. He is responsive and accommodating in every phase of inter My experience last week and today have been amazing as he has always been truly courteous. He is responsive and accommodating in every phase of interaction. More

Great Salesman/Horrible Finance guy! I was taken very good care of by Sam Tomaino. He was kind, professional, courteous, and he even drove to my house to pick me up. He made my car buying I was taken very good care of by Sam Tomaino. He was kind, professional, courteous, and he even drove to my house to pick me up. He made my car buying episode nice. HOWEVER after Sam, I met with the finance guy. He said his name was Roy Woodson? Anyway, he changed the deal. Suddenly the car they advertised with a warranty -had none. This meant I had to pay for 2 more warranties instead of the bumper to bumper warranty that had been mentioned in the advertising. Somehow, even though I paid $5000 down on the car then another $495 down on the warranties that all changed. He modified the paperwork to show that I still owed $21k for a car that they had listed for $19k. They let me take the car home thinking that everything was handled and they told me that I would need to make my first payment on August 5th, 2019. They provided a paper tag for my windshield. Well I have recieved a number of calls from Roy and a few from Sam saying that I needed to provide more documentation for a loan they had told me was already in place. I did just that and then Roy conveyed that everything was fine. I recieved a telephone call from the lender confirming and conveying that they were going forth with the loan. I thought finally! Sheesh! But Roy called again to say that that loan had not gone through. After that I began receiving more than a dozen decline letters from a number of banks. Most car dealers have in-house financing but these guys used my credit information to destroy my credit. Something I have worked diligently to build. I am still waiting on for the title to sent to the lender and for my documentation to be made available to me and the state of Indiana so I can drive the car. I dont know whether I should worry that I have been taken advantage of because I am a woman or discriminated against because I am disabled. I need some real help here to make these people do the right thing! I am worried that they are trying to keep my down payment then not do their job of getting the financing done and later intend to come repossess my car. Its wrong! Its unfair! Dont let them get away with this atrocity! AND dont fall victim to them yourself.I feel like I need a consumer advocate just to get through this nightmare. Best wishes and good luck... More

Courtesy Overall good service. Suggestion to service is when the car ready and after washed the car was not properly clean especially the lower side along of Overall good service. Suggestion to service is when the car ready and after washed the car was not properly clean especially the lower side along of the front door to the back. Because of machine and after that no hand touch from the people. More

Always a positive experience Needed a new tire because I kissed a curb. Drove in, cup of tea, friendly positive people. Left refreshed with new tire and my clean GLE 350. Servic Needed a new tire because I kissed a curb. Drove in, cup of tea, friendly positive people. Left refreshed with new tire and my clean GLE 350. Service here at MB CHICAGO I s always a positive experience. More

Excellence, as expected Every thing went as planned. My MB associate Lynne went above and beyond! Had an emergency tire change and was taken care of same day. Every thing went as planned. My MB associate Lynne went above and beyond! Had an emergency tire change and was taken care of same day. More

Excellent service in a minimum time Just had a B-Service done. Car was ready earlier as promised. Everything was done to satisfaction. I am pleased with the efficient service by Terry wh Just had a B-Service done. Car was ready earlier as promised. Everything was done to satisfaction. I am pleased with the efficient service by Terry who was assigned my appointment. I also was able to use the loaner car which was very nice. Keep up the good work folks More

New buying experience Positive experience in all aspects. Excellent facilities, very efficient financing and closing process without pushing for incremental offerings. Ke Positive experience in all aspects. Excellent facilities, very efficient financing and closing process without pushing for incremental offerings. Kept me informed about the status of my new vehicle. More

Hassle Free! The buying experience was exceptional. There was no pressure, everyone was pleasant and helpful. I will remain a Mercedes customer for life. Same grea The buying experience was exceptional. There was no pressure, everyone was pleasant and helpful. I will remain a Mercedes customer for life. Same great buying experience I have experienced for over 30 years with Mercedes Benz. More