Mercedes-Benz of Chicago

Great Experience Atanas Petrov was a pleasure to deal with throughout two recent SUV purchases. He was highly responsive, thoughtful and fair on all fronts of our p Atanas Petrov was a pleasure to deal with throughout two recent SUV purchases. He was highly responsive, thoughtful and fair on all fronts of our purchase. More

best dealership and best sale man in Chicago ALL STAFF WAS VERY MICE ESPECIAL SAM TOMAINO he wasa very helpful and he offers very nice service and he help me to make the decision to buy this car ALL STAFF WAS VERY MICE ESPECIAL SAM TOMAINO he wasa very helpful and he offers very nice service and he help me to make the decision to buy this car More

Absolutely excellent service! Chuck got me checked in quickly, provided an estimate of the time it would take to service my car, and kept me posted on their progress. quickly, provided an estimate of the time it would take to service my car, and kept me posted on their progress. More

Gentleman and good experience always with Erick Erick always demonstrated knowledge in his Job, very friendly and respectful . He do exactly recommendations that you need, and he explained all the p Erick always demonstrated knowledge in his Job, very friendly and respectful . He do exactly recommendations that you need, and he explained all the process when you are waiting at service center. I am happy with him. More

Great Customer Experience I came in with my family towards to end of the day on a Monday to look around. Within 10 mins I was greeted by a gentleman that introduced me to Bridg I came in with my family towards to end of the day on a Monday to look around. Within 10 mins I was greeted by a gentleman that introduced me to Bridgette Clark. From the beginning, Bridgette was very nice and attentive. She demonstrated patient as I asked question about the different series and offerings of Mercedes. She made sure that I was able to get a vehicle that was within budget, and that I would be comfortable in. Bridgette was great, and my overall experience with the staff was really good, More

Auxiliary Battery Failure Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to help. More

Changed My Mind Wasn’t Quite Sure if I was going to back out, still not sure, but You Guys along with my Wife got me try you guys again (3 vehicles) Wasn’t Quite Sure if I was going to back out, still not sure, but You Guys along with my Wife got me try you guys again (3 vehicles) More

Good Work The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up More

Summary of Service Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purch Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purchases (this is my 7th MB) and service needs More

The staff is focused on making my time there productive I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They wer I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They were prepared for my visit. They were professional and made sure to ask if there was anything else that I needed, or if I had questions. The communication when the car was ready was great and checking out was a breeze. They crew has a very good system and they execute very well. More