Mercedes-Benz of Chicago

Great Customer Experience I came in with my family towards to end of the day on a Monday to look around. Within 10 mins I was greeted by a gentleman that introduced me to Bridg I came in with my family towards to end of the day on a Monday to look around. Within 10 mins I was greeted by a gentleman that introduced me to Bridgette Clark. From the beginning, Bridgette was very nice and attentive. She demonstrated patient as I asked question about the different series and offerings of Mercedes. She made sure that I was able to get a vehicle that was within budget, and that I would be comfortable in. Bridgette was great, and my overall experience with the staff was really good, More

Auxiliary Battery Failure Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to help. More

Changed My Mind Wasn’t Quite Sure if I was going to back out, still not sure, but You Guys along with my Wife got me try you guys again (3 vehicles) Wasn’t Quite Sure if I was going to back out, still not sure, but You Guys along with my Wife got me try you guys again (3 vehicles) More

Good Work The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up More

Summary of Service Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purch Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purchases (this is my 7th MB) and service needs More

The staff is focused on making my time there productive I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They wer I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They were prepared for my visit. They were professional and made sure to ask if there was anything else that I needed, or if I had questions. The communication when the car was ready was great and checking out was a breeze. They crew has a very good system and they execute very well. More

Amazing people Will definitely do business with them again, very professional, nice, and knowledgeable. Much better experience then my first one at a different loca Will definitely do business with them again, very professional, nice, and knowledgeable. Much better experience then my first one at a different location at Westmont. More

Simply the Best Eric and crew at FJ are the best and continue to prove it wether I am servicing one of my Mercedes or purchasing a Mercedes! Eric and crew at FJ are the best and continue to prove it wether I am servicing one of my Mercedes or purchasing a Mercedes! More

Excellent service Very professional and friendly service from making appt to get a loaner car, getting update about my car by phone and text, cleaned car ready when pic Very professional and friendly service from making appt to get a loaner car, getting update about my car by phone and text, cleaned car ready when pick up More

Excellent The salesman worked with me and I was very satisfied. I did purchase the car that I first saw there. I was told about this dealership by my nephew b The salesman worked with me and I was very satisfied. I did purchase the car that I first saw there. I was told about this dealership by my nephew but I did you it for service on my old car. More