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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

October 15, 2019

Service Center Review Absolutely great experience at the service center. A seamless experience which is what I wanted with my crazy and hectic schedule. Eric McGregor was g More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Oct 16, 2019 -

Mercedes-Benz of Chicago responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

October 13, 2019

Great service center Francisco Nunez was great to work with always took care of me kept me informed of my vehicle status made sure I was properly taken care of A++ More

by J4193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Nunez
Oct 14, 2019 -

Mercedes-Benz of Chicago responded

Hi , Thank you for choosing Mercedes-Benz of Chicago. Our team is delighted to hear your service visit with Francisco went great. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

October 09, 2019

Great Salesman, Paul Price, great selection, and great price. I am pleased with the entire process. Mr. Price stayed after the dealership closed to satisfy my request. More

by T Washington
Recommend Dealer
Yes
Employees Worked With
Paul Price
Oct 09, 2019 -

Mercedes-Benz of Chicago responded

Hello Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience working with Paul Price. We look forward to the journey ahead. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

October 06, 2019

Great customer service experience. Felt like I had known Jesus for years even though I just met him the day of service. He kept me abreast of what was going on & was professional. His personality definitely More

by Hotmess1
Recommend Dealer
Yes
Employees Worked With
Jesus Roman
Oct 06, 2019 -

Mercedes-Benz of Chicago responded

Hi , Thank you for choosing Mercedes-Benz of Chicago. Our team is delighted to hear about your positive experience with Jesus. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

October 03, 2019

I always have a great experience with Melvin. He’s professional, courteous, and competent. With every visit I can rest assured my service will be expertly handled. More

by Jja
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Oct 04, 2019 -

Mercedes-Benz of Chicago responded

Hello, Thank you the 5 star rating and sharing your excellent experience with Melvin! Our team looks forward to working with you again. Best, Your Friends and Family at Mercedes-Benz of Chicago

October 01, 2019

Great Experience Atanas Petrov was a pleasure to deal with throughout two recent SUV purchases. He was highly responsive, thoughtful and fair on all fronts of our p More

by GPLP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Oct 03, 2019 -

Mercedes-Benz of Chicago responded

Hello, Thank you for the amazing 5 star review! Our team is delighted to read about your exceptional experience with Atanas. Congrats on your two new SUV's!!! Best, Your Friends and Family at Mercedes-Benz of Chicago

September 30, 2019

best dealership and best sale man in Chicago ALL STAFF WAS VERY MICE ESPECIAL SAM TOMAINO he wasa very helpful and he offers very nice service and he help me to make the decision to buy this car More

by best
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAM TOMAINO, Sam Tomaino
Oct 01, 2019 -

Mercedes-Benz of Chicago responded

Hi, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Sam T. We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Chicago

September 30, 2019

Absolutely excellent service! Chuck got me checked in quickly, provided an estimate of the time it would take to service my car, and kept me posted on their progress. More

by Wayne Johnson
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 01, 2019 -

Mercedes-Benz of Chicago responded

Hi Wayne, Thank you for choosing Mercedes-Benz of Chicago. Our team is delighted to hear that Chuck assisted you promptly and efficiently. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

September 28, 2019

Gentleman and good experience always with Erick Erick always demonstrated knowledge in his Job, very friendly and respectful . He do exactly recommendations that you need, and he explained all the p More

by DrLobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Oct 01, 2019 -

Mercedes-Benz of Chicago responded

Hi Dr Lobo, Thank you for choosing Mercedes-Benz of Chicago. Our team is delighted to hear about your positive experience working with Erick. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Chicago

September 19, 2019

Great Customer Experience I came in with my family towards to end of the day on a Monday to look around. Within 10 mins I was greeted by a gentleman that introduced me to Bridg More

by Mrs.B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy-Finance, Brigette Clark
Sep 19, 2019 -

Mercedes-Benz of Chicago responded

Hi, We are so pleased to hear about your recent service visit with Bridgette! Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

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