Mercedes-Benz of Chicago

Terry Stailey is our special "go to" guy. He is always tops Waiting for the car to be repaired is a pleasant atmosphere. The only criticism is that (a) the TV goes non-stop, nobody watching, and the sound is u Waiting for the car to be repaired is a pleasant atmosphere. The only criticism is that (a) the TV goes non-stop, nobody watching, and the sound is usually off. Then (b) annoying music plays continuously. Most people are busy with a lap top, reading something, and not interested in the music or TV. You are usually told how long the wait will be...and that helps. This time we were there to repair (or replace) faulty air bags. There was no charge. That was nice for a change!!!! More

Service B This place is awesome . Reasonable prices and great experience . The staff are helpful and friendly and easy to work with . I give them 5 stars This place is awesome . Reasonable prices and great experience . The staff are helpful and friendly and easy to work with . I give them 5 stars More

Responsive and Professional Max is very communicative, responsive, professional, and customer service oriented. He makes it easy to contact him via phone, text or email, and if h Max is very communicative, responsive, professional, and customer service oriented. He makes it easy to contact him via phone, text or email, and if he doesn't know an answer at the time, he will get back to you right away when he finds the answer. More

CAUTION WHEN YOU LET THEM WASH YOUR CAR!!!!!!! Hi, I just want to share my experience with Mercedes Benz of Chicago!! 949 N Elston Ave Unit 2 Chicago, IL 60642 United States Im really mad Hi, I just want to share my experience with Mercedes Benz of Chicago!! 949 N Elston Ave Unit 2 Chicago, IL 60642 United States Im really mad about they work: Im own cla 45 with orginal optional matte paint, when i got my oil change dealer wash my car saying oh you know what I have to send your car for hand wash...? What? You have to wash this car by hand only and I know about it... couple days after I saw white stains on my all 4 wheels. They are matte black finish as well. I just come back there yesterday and service told me they use regular soap to wash my car what I never did my self, always ordering special stuff for matte paint and never touch my car with Regular soaps. They trying to tell me is not they fault, Im already go to other dealers and they told me paint finish like this need special shampoo and it cannot be washed with regular soap. How you can trust them? No, you cannot trust them even for oil change when they don’t know how to wash cars what their selling. They try to tell me they didn’t know about special soap and I suppose to told them before... So who is trained and working there me or you ? Because looks like I know more than service there!! They not even try to see if they can wash it down Worst experience in my life!!!!!!!!!!!!!!!!!!!!!!!! How you can trust them for when they even don’t know how to wash cars properly!!!!!!!!!!! More

Robert Negrete was an exceptional sprinter advisor. He was thorough, prompt courteous and professional. I highly recommend him to anyone using Fletcher Jones. great guy. was thorough, prompt courteous and professional. I highly recommend him to anyone using Fletcher Jones. great guy. More

Service Center Review Absolutely great experience at the service center. A seamless experience which is what I wanted with my crazy and hectic schedule. Eric McGregor was g Absolutely great experience at the service center. A seamless experience which is what I wanted with my crazy and hectic schedule. Eric McGregor was great. More

Great service center Francisco Nunez was great to work with always took care of me kept me informed of my vehicle status made sure I was properly taken care of A++ Francisco Nunez was great to work with always took care of me kept me informed of my vehicle status made sure I was properly taken care of A++ More

Great Salesman, Paul Price, great selection, and great price. I am pleased with the entire process. Mr. Price stayed after the dealership closed to satisfy my request. price. I am pleased with the entire process. Mr. Price stayed after the dealership closed to satisfy my request. More

Great customer service experience. Felt like I had known Jesus for years even though I just met him the day of service. He kept me abreast of what was going on & was professional. His personality definitely Jesus for years even though I just met him the day of service. He kept me abreast of what was going on & was professional. His personality definitely shined thru as compared to some of the stiffer/dry advisors I’ve Encountered over the years. What a great asset to the Mercedes team he is when he makes us feel like a valued customer. I will seek him out again should I have to return. More

I always have a great experience with Melvin. He’s professional, courteous, and competent. With every visit I can rest assured my service will be expertly handled. professional, courteous, and competent. With every visit I can rest assured my service will be expertly handled. More