Mercedes-Benz of Chicago

Excellent Service Upon arrival to the Service department I was greeted with smiles and very professional individuals. Chuck Benson greeted me with a wealth of knowledge Upon arrival to the Service department I was greeted with smiles and very professional individuals. Chuck Benson greeted me with a wealth of knowledge and expertise about my vehicle. He listened to my concerns and gave me a sense of comfort before my departure. I could not have asked for better service. More

Service B Although, there were issues with having my car ready for end of day as discussed and delay in a loaner. Things happen and Lynne and Max worked to cor Although, there were issues with having my car ready for end of day as discussed and delay in a loaner. Things happen and Lynne and Max worked to correct and appease a bad situation. More

Robert Negrete is top of the line dropped the van off had issue fixed and van washed in 2 days. Thank you very much Robert issue fixed and van washed in 2 days. Thank you very much Robert More

My service provider, Erick McGregor, is the very best! I am the Primary caregiver for my husband who has been disabled for many years. Erick always makes sure that my service is quick and right on so that I am the Primary caregiver for my husband who has been disabled for many years. Erick always makes sure that my service is quick and right on so that I can be available for the many other emergencies that surface in my life. He removes the stress of car maintenance every time. He’s honest and reliable, making my experience each time a pleasure to come in! Because of Erick, I am proud to be a Mercedes owner!!!!! More

Always Excellent service from Mercedes.I have worked Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. The customer reps in service are all quite good! Quit breathing down their necks, these reps understand Customer Service quite well, their very knowledgeable and are sincerely very accommodating! Finally, You should not mandate that customers submit a minimum of twenty five words every time they enter the door! More

Jesus did a great job greeting me and giving me a realistic job of when my car would be ready. My car was cleaned and drove well! realistic job of when my car would be ready. My car was cleaned and drove well! More

Eric always does an excellent job and is very attentive! I have contacted him for many years now. He is an excellent employee for your company. I have contacted him for many years now. He is an excellent employee for your company. More

Maintenance issues Mercedes Benz of Chicago does an super job trouble shooting diagnose and repair the problem in no time what so ever. My car is as good as new even tho Mercedes Benz of Chicago does an super job trouble shooting diagnose and repair the problem in no time what so ever. My car is as good as new even though it is 4 years old. Thanks to the excellent work of Melvin Peoples I am on the road again. More

Service experience We have been using Mercedes repair and sales since we have lived in the city (19 yrs ). Has always been a step above in the approach to the customer. We have been using Mercedes repair and sales since we have lived in the city (19 yrs ). Has always been a step above in the approach to the customer. With your new facility the process has been refined and even more efficient. Lynn Olson has been our consultant for most of our relationship with your facility and she has done a great job of receiving the vehicle, explaining what to expect, contacting to relate the results of inspections and recommending the needed service. She has also given contact people for the possible replacement and upgrades of our cars. More

Service Excellence My car broke down with my family and Chuck Bendon went that extra mile for us make sure we was safe and had secure transportation for me and my family My car broke down with my family and Chuck Bendon went that extra mile for us make sure we was safe and had secure transportation for me and my family thank Mercedes Benz of Chicago More