Mercedes-Benz of Chicago

My service provider, Erick McGregor, is the very best! I am the Primary caregiver for my husband who has been disabled for many years. Erick always makes sure that my service is quick and right on so that I am the Primary caregiver for my husband who has been disabled for many years. Erick always makes sure that my service is quick and right on so that I can be available for the many other emergencies that surface in my life. He removes the stress of car maintenance every time. He’s honest and reliable, making my experience each time a pleasure to come in! Because of Erick, I am proud to be a Mercedes owner!!!!! More

Always Excellent service from Mercedes.I have worked Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. The customer reps in service are all quite good! Quit breathing down their necks, these reps understand Customer Service quite well, their very knowledgeable and are sincerely very accommodating! Finally, You should not mandate that customers submit a minimum of twenty five words every time they enter the door! More

Jesus did a great job greeting me and giving me a realistic job of when my car would be ready. My car was cleaned and drove well! realistic job of when my car would be ready. My car was cleaned and drove well! More

Eric always does an excellent job and is very attentive! I have contacted him for many years now. He is an excellent employee for your company. I have contacted him for many years now. He is an excellent employee for your company. More

Maintenance issues Mercedes Benz of Chicago does an super job trouble shooting diagnose and repair the problem in no time what so ever. My car is as good as new even tho Mercedes Benz of Chicago does an super job trouble shooting diagnose and repair the problem in no time what so ever. My car is as good as new even though it is 4 years old. Thanks to the excellent work of Melvin Peoples I am on the road again. More

Service experience We have been using Mercedes repair and sales since we have lived in the city (19 yrs ). Has always been a step above in the approach to the customer. We have been using Mercedes repair and sales since we have lived in the city (19 yrs ). Has always been a step above in the approach to the customer. With your new facility the process has been refined and even more efficient. Lynn Olson has been our consultant for most of our relationship with your facility and she has done a great job of receiving the vehicle, explaining what to expect, contacting to relate the results of inspections and recommending the needed service. She has also given contact people for the possible replacement and upgrades of our cars. More

Service Excellence My car broke down with my family and Chuck Bendon went that extra mile for us make sure we was safe and had secure transportation for me and my family My car broke down with my family and Chuck Bendon went that extra mile for us make sure we was safe and had secure transportation for me and my family thank Mercedes Benz of Chicago More

Terry Stailey is our special "go to" guy. He is always tops Waiting for the car to be repaired is a pleasant atmosphere. The only criticism is that (a) the TV goes non-stop, nobody watching, and the sound is u Waiting for the car to be repaired is a pleasant atmosphere. The only criticism is that (a) the TV goes non-stop, nobody watching, and the sound is usually off. Then (b) annoying music plays continuously. Most people are busy with a lap top, reading something, and not interested in the music or TV. You are usually told how long the wait will be...and that helps. This time we were there to repair (or replace) faulty air bags. There was no charge. That was nice for a change!!!! More

Service B This place is awesome . Reasonable prices and great experience . The staff are helpful and friendly and easy to work with . I give them 5 stars This place is awesome . Reasonable prices and great experience . The staff are helpful and friendly and easy to work with . I give them 5 stars More

Responsive and Professional Max is very communicative, responsive, professional, and customer service oriented. He makes it easy to contact him via phone, text or email, and if h Max is very communicative, responsive, professional, and customer service oriented. He makes it easy to contact him via phone, text or email, and if he doesn't know an answer at the time, he will get back to you right away when he finds the answer. More