Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,174 reviews
January 21, 2020
Francisco has been very helpful and always answers all my questions with utmost knowledge. I will never see another advisor other than him when I come in Now questions with utmost knowledge. I will never see another advisor other than him when I come in Now More
by Mickyk
Employees Worked With
Francisco Nunez
January 17, 2020
Excellent service I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was su I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was surprised when Erick called me and let men know that the car was ready for pick up in the afternoon on the same day. Erick was friendly and communicated the update to me promptly. The entire service process went smoothly. More
by cqi451
Employees Worked With
Erick McGregor
January 15, 2020
Eric, my service advisor wasn’t going to be in so he called me at home the night before to make sure I was getting exactly what I needed the next day! called me at home the night before to make sure I was getting exactly what I needed the next day! More
by jim
Employees Worked With
Erick McGregor, Tony Jaramillo
January 15, 2020
Excellent service for my car and warm welcome Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, though I live in the suburb very close to another service center. More
by Deji
Employees Worked With
Chuck Benson
January 14, 2020
Tony was exceptional in explaining the service and communicating on Saturday regarding the timing of completing the service. Paying and pickup were seamless, and I appreciate the Uber voucher even th communicating on Saturday regarding the timing of completing the service. Paying and pickup were seamless, and I appreciate the Uber voucher even though we didn’t us it. More
by DKJ
Employees Worked With
Tony Jaramillo
January 13, 2020
Excellent Service-First Time at this location Although I did have an appointment, I did not have an advisor, up until today! Eric stepped up to help me with no difficulties. I was a customer from Although I did have an appointment, I did not have an advisor, up until today! Eric stepped up to help me with no difficulties. I was a customer from Westmont all these years and decided to stop taking long drives there simply for service. More
by NancyQ
Employees Worked With
Erick McGregor
January 13, 2020
Great service, Tony was very helpful and went above and beyond explaining what was happening with my car and what the potential remedies would be. beyond explaining what was happening with my car and what the potential remedies would be. More
by tcellis1
Employees Worked With
Tony Jaramillo
January 12, 2020
Eric was very nice And helpful he gave me very good service , he also made sure I knew how to use my Uber funds before I left . I was very happy !!!😃 service , he also made sure I knew how to use my Uber funds before I left . I was very happy !!!😃 More
by Crobin2
Employees Worked With
Eric Mcgregor
January 10, 2020
safety recall notice. IT was A safety recall notice completed in a short time, good service, service advisor Robert Negrete provide me an automobile status report f IT was A safety recall notice completed in a short time, good service, service advisor Robert Negrete provide me an automobile status report for my next maintenance visit. More
by CHON8
Employees Worked With
Robert Negrete
