Mercedes-Benz of Chicago

Service was excellent Scheduling the appointment was easy. They were ready for me upon arrival. Getting the loaner was a breeze. They do excellent service, though the pr Scheduling the appointment was easy. They were ready for me upon arrival. Getting the loaner was a breeze. They do excellent service, though the prices could always be better. More

Sam was great! This is my 2nd MB with you guys. Both experiences (back in 2016 with another salesman) and this week with Sam were superb! Sam went out of his way to This is my 2nd MB with you guys. Both experiences (back in 2016 with another salesman) and this week with Sam were superb! Sam went out of his way to discuss, show me and let me test drive every car I brought up. I had to tell him "Ok, I can't continue test driving cars because the more cars I drive, the more options I have, and the more confused I get." (It was like being a kid in a candy store.) All along he presente me buying and leasing options for all the different cars. He was very friendly and extremely patient. I will continue getting my MBs from Sam at this dealership. More

The best Eric was exceptional. Kept me informed through out. Gave me great advise and worked hard to make sure I was happy with my whole experience! Thank you Eric was exceptional. Kept me informed through out. Gave me great advise and worked hard to make sure I was happy with my whole experience! Thank you More

Excellent follow-up and follow-through! Discussed the issues and helped me prioritize what was needed now and what could wait. The service area could not be more comfortable and inviting especially for t issues and helped me prioritize what was needed now and what could wait. The service area could not be more comfortable and inviting especially for those customers who choose to wait for their vehicle to be serviced. Bravo! More

The service here is exceptional. My advisor has been the same person each time I've been there. Lynne has done a great job of keeping me informed and making sure that everything is being done in a tim the same person each time I've been there. Lynne has done a great job of keeping me informed and making sure that everything is being done in a timely manner. Thank you for a job well done. More

Francisco has been very helpful and always answers all my questions with utmost knowledge. I will never see another advisor other than him when I come in Now questions with utmost knowledge. I will never see another advisor other than him when I come in Now More

Jesus Roman, at the Mercedes-Benz service dept. on Elston always goes above and beyond, when it comes to customer service. He’s the best! always goes above and beyond, when it comes to customer service. He’s the best! More

Excellent service I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was su I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was surprised when Erick called me and let men know that the car was ready for pick up in the afternoon on the same day. Erick was friendly and communicated the update to me promptly. The entire service process went smoothly. More

Excellent service for my car and warm welcome Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, though I live in the suburb very close to another service center. More

Eric, my service advisor wasn’t going to be in so he called me at home the night before to make sure I was getting exactly what I needed the next day! called me at home the night before to make sure I was getting exactly what I needed the next day! More