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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
March 08, 2020
The service center for sprinter Van's was excellent and also very professional and polite. I would recommend this service center to fellow members of my employer also very professional and polite. I would recommend this service center to fellow members of my employer More
by Mmarrero1625
Employees Worked With
Jawad Sayal
February 27, 2020
Erick McGregor was the best, very kind, professional and on point. Thank you Erick, I will come back again for my service soon. Erick keep up the good work sir. on point. Thank you Erick, I will come back again for my service soon. Erick keep up the good work sir. More
by Hkadhri
Employees Worked With
Erick McGregor
February 26, 2020
The service advisor was very patient, responsive and attentive to my issues, and all about to solve them, as a result - problems were solved, what made me very happy. attentive to my issues, and all about to solve them, as a result - problems were solved, what made me very happy. More
by T
Employees Worked With
Chuck Benson
February 25, 2020
Bertin is the best ever!!!! He was so professional and hands on through the entire process. Great experience! He is your purchase go to guy!👌🏾 hands on through the entire process. Great experience! He is your purchase go to guy!👌🏾 More
by ajdorsey2000
Employees Worked With
Bertin Covarruvias
February 21, 2020
I have been dealing with Mercedes-Benz of Chicago since 2006 and have always been extremely pleased with the quality of work, the caring attitude of the employees and the excellent results. Erick McGregor 2006 and have always been extremely pleased with the quality of work, the caring attitude of the employees and the excellent results. Erick McGregor is a model employee in the service department and consistently provides great service.. Valerie Ollar in the sales department is always willing to be of assistance in every way and goes beyond expectations. I always enjoy my experience with everyone at the dealership. More
by russ
Employees Worked With
Erick McGregor, Valerie Ollar
February 18, 2020
I get great service every time my GLS cones in for service. But that’s not often because the build quality of Mercedes AMG vehicles is awesome. service. But that’s not often because the build quality of Mercedes AMG vehicles is awesome. More
by Robert
Employees Worked With
Erick McGregor
February 18, 2020
Sales/Service commitment to excellence I purchased my vehicle over 10 years ago (S550) from MB Chicago Sales representative Mr. Jim JORDAN. Because I moved from the city I switched service I purchased my vehicle over 10 years ago (S550) from MB Chicago Sales representative Mr. Jim JORDAN. Because I moved from the city I switched service dealerships. I contacted MR. JORDAN. because I visited two (Mercedes Benz dealers both advised me that the third party remote start installed by Mid City engineering was affecting my computer. I left the dealerships with non -working brake lights both of them charging me for a diagnostic test totaling over $500.00. I was totally frustrated. My Sales person ( Jim JORDAN) advocated for me and contacted Mr. RUBIO. Mr. RUBIO of Mid City Engineering honored his work and spoke to me personally. My car was repaired and Mr. RUBIO personally let me know that if I had any more problems to contact him personally and provided his cell number to me. Mid City Engineering worked in partnership with Mercedes Benz Chicago Service ( Erick McGregor) to ensure that I was serviced. Kudos to this company for remaining faithful to Mercedes Benz customers. More
by jordan1576
Employees Worked With
Mr. RUBIO - MID CITY ENGINERRING 5 Stars, Jim Jordan, Erick McGregor
February 18, 2020
Erick was attentive, helpful, and made my visit a positive experience. He explained everything in detail and was very accommodating. Exactly what a customer needs. positive experience. He explained everything in detail and was very accommodating. Exactly what a customer needs. More
by JJ
Employees Worked With
Erick McGregor
February 16, 2020
Mel Peoples is very professional and consumer friendly . Your people are professional , knowledgeable and consumer friendly . Your facility is first class and has a stellar reputation for service .Mel People Your people are professional , knowledgeable and consumer friendly . Your facility is first class and has a stellar reputation for service .Mel Peoples is exceptionally courteous and helpful . More
by theodore.novak
Employees Worked With
Melvin Peoples
February 14, 2020
Was able to drop my car off and pick up when needed. My person is Mr. Chuck Benson and he always make sure things are done in the timely matter In which was set at the beginning of of contact. person is Mr. Chuck Benson and he always make sure things are done in the timely matter In which was set at the beginning of of contact. More
by mrs.ljordan36
Employees Worked With
Chuck Benson
