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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

March 18, 2021

This is the sales person by far. He got the car we want and was extremely quick with the paperwork and the process. We will definitely come back for our next car More

by Mario
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 18, 2021 -

Mercedes-Benz of Chicago responded

Hello Mario, Our team was elated to read that Atanas Petrov took fantastic care of you by being knowledgeable, professional and prompt with the whole sales process! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family! Best, Your Friends and Family at Mercedes-Benz of Chicago

March 15, 2021

I purchased a 2019 CPO GLS 450 and my salesman was Sam Tomaino. Sam went over and above the norm to ensure my buying experience was exceptional. If you're looking for a Benz you can't go wrong with Sam. H More

by hoosiermp1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Mar 17, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing Sam Tomaino and our team of professionals the opportunity to assist you during your quests for a new Mercedes-Benz! We loved reading about his true commitment as he worked to see that your buying experience was exceptional one, even taking a drive to personally deliver your new vehicle! Our team is truly honored to have such authentic recommendations! Congratulations! We hope you enjoy every Mile! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 12, 2021

Jawad is very attentive to my concerns, He handles any issues that arise, And always finds a resolution for the problem. He is not just concerned about moving vehicles in-and-out of the facility. What a More

by Chris
Recommend Dealer
Yes
Employees Worked With
Jawad Sayal
Mar 12, 2021 -

Mercedes-Benz of Chicago responded

Hi Chris, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience working with Jawad. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

March 11, 2021

I was sent a Purchase order with the agreed upon price. I signed and sent the PO back. Just shy of a full price offer by $281. On purpose they never counter signed and they sold the car the next day to s More

by j.phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lok Wong, Hysen Alickolli, Atanas Petrov
Mar 23, 2021 -

Mercedes-Benz of Chicago responded

Hello Jay, Our team appreciates the opportunity to work with you in your search for a new Mercedes-Benz. Our team made every effort to accommodate your inquiry. Unfortunately, the vehicle you were interested in was highly sought after and during the process, the vehicle sold. We are pleased to know you have been in contact with the General Manager and working together to find you the perfect vehicle. If we may offer any additional assistance please feel welcome to contact me directly at kim.camargo@fletcherjones.com Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador

March 07, 2021

We worked with Atanas Petrov on our purchase today. He was professional, knowledgeable and patient as we looked at several different models of Mercedes in their showroom. After test driving a few we settl More

by spvincent03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 09, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for taking the time to post your 5 star review! Our entire team loved to hear the wonderful time and dedication Atanas Petrov dedicated to see that you had the perfect Mercedes-Benz purchase experience! Congratulations and cheers too many happy miles ahead! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

March 06, 2021

My visit was, as expected, exceptional. The appointment was timely; the employees were very accommodating and courteous, and Melvin was exceptional in terms of attempting to address all issues and follow u More

by Veno
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Mar 09, 2021 -

Mercedes-Benz of Chicago responded

Hello Veno, Thank you for your 5 star recommendations for Melvin and sharing the exceptional level of service he provided. We are so pleased to know our team was attentive, courteous and was able to connect with you after service to ensure all of your service needs were addressed. The team is thrilled to have earned your business and look forward to welcoming you back! Best , Your Friends and Family at Mercedes-Benz of Chicago

March 06, 2021

Paul is Great to deal with! He has a nice energy and goes out of his way to make a sale. Home pick up for test drive and final purchase. he knows the cars and all the complicated electronics. Would recommend More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Price
Mar 09, 2021 -

Mercedes-Benz of Chicago responded

Hello Ken, Wow! Our team at Mercedes-Benz of Chicago is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding service experience! Best, Your Friends and Family at Mercedes-Benz of Chicago

March 02, 2021

Atanas was extremely helpful and professional. He made sure I was pleased with the vehicle and answered all of my questions. I highly recommend him! More

by Happy coup owner
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Mar 02, 2021 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago are truly grateful to have the opportunity to assist you during your quest for a new Mercedes-Benz! Thank your for allowing us the opportunity to earn your business! Our team is flattered to know that your purchase experience with Atanas was nothing short of extraordinary! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

February 25, 2021

Prices are too high, could be more Reasonable... Nice Prices are too high, could be more Reasonable... Nice comfortable area to wait. Staff was friendly and very nice, explained my issues! Missed the Do More

by fjk41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Vereen, Joey Lama
Feb 25, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your helpful insight as we will continue do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience in the near future! Please let us know if we can offer further assistance. Feel welcome to contact me anytime. Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

February 24, 2021

Is there another Mercedes-Benz dealership and service center in Chicago?.....if there is, I don’t care...I’ve found mine! My second MB purchased and serviced at MB of Chicago and I’m not leaving EVER. More

by davidcella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Feb 24, 2021 -

Mercedes-Benz of Chicago responded

Hi David, Thank you for your 5 star review! We are so pleased to know that we are your dealer of choice when it comes to the needs of your Mercedes-Benz vehicles! The team is truly thrilled to hear of the amazing service you have working with Lynne when any of your vehicles require her professional expertise! Our goal is to provide the best experiences possible and we couldn't be more pleased to read we have had the privilege to work with you during two purchases finding the perfect Mercedes-Benz vehicles! Thank you for being a valued part of our Fletcher Jones Family! Please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Mercedes-Benz of Chicago

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