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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,169 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

April 24, 2021

My service rep was Jacob(5 stars), he took his time to figure out the problem and made it affordable for me to get the work completed. Thank you More

by robinson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Apr 27, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your business and wonderful feedback regarding your experience working with Jacob! Your wonderful review reflects our commitment to delivering world-class guest experiences! We look forward to working with you for many years to come! Please let us know if we can be of any further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

April 22, 2021

Very good customer service sales finance Very friendly Very good customer service sales finance Very friendly and professional Definitely going back for another next car Soon I love this place No hassles More

by mennahnt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Cordero
Apr 26, 2021 -

Mercedes-Benz of Chicago responded

Hi Mennahnt, Thank you for sharing your feedback with us! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

April 22, 2021

I took my car in for the annual service and the entire process was seamless. Great customer service! I appreciate the text message communication to supplement the emails and in phone communication. More

by ndejesus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Draper, Kyle Hunter
Apr 29, 2021 -

Mercedes-Benz of Chicago responded

Hello, All of us at Mercedes-Benz of Chicago are so thrilled to have the opportunity to be a part in assisting you with the care and keep of your vehicle. It is wonderful to know of the great support and detailed service and wonderful communication you received while working with our talented service team. We are grateful to have earned your business and recommendations! Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 21, 2021

Atanas is awesome . I would not buy my Benz from anybody else . Customer service was amazing . He really had a handle on what cars were available and what we might like . Great guy shop with him now !!!! More

by AbayomiShaheed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Apr 22, 2021 -

Mercedes-Benz of Chicago responded

Hello, Congratulations on your purchase and thank you for the 5 star rating! We take great pride in serving our guest well, and strive to provide all the needed information to help our guests find the perfect vehicle. It is truly wonderful to have your kind feedback regarding such an awesome and amazing purchase experience with Antanas! Your high recommendations mean the world to us! We hope you are enjoying every mile in your new Mercedes-Benz! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 18, 2021

Friendly and trustworthy. Melvin was great as well as the entire Staff. I was able to speak with a few Staff members all were friendly and helpful. More

by Fresh 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Apr 20, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to read of the friendly & trustworthy experience you had with Melvin and our entire staff! We are truly grateful for your business and authentic recommendations! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 17, 2021

Erik is always pleasant to work with. He makes a simple service appointment easy, quick, and with a high level of communication. He is by far my favorite service team meme ever to work with. More

by lchester04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Apr 22, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Erik show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with him! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

April 16, 2021

Great experience at this dealer. Everything from comparing models, vehicle insights, random questions was resolved. Atanas provided an awesome experience Would happily return and recommend! More

by pitimutis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Apr 17, 2021 -

Mercedes-Benz of Chicago responded

Hi Pitimutis, We greatly appreciate you taking the time to post your 5-star review regarding your most recent experience visit with Atanas. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and we look forward to serving you for many more years to come! Your Friends and Family at Mercedes-Benz of Chicago

April 15, 2021

He was very kind and knowledgeable about the car. The process was much smoother than anticipated I’m very happy with the car I purchased and it was because of Atanas :) More

by ajc.locations
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Apr 19, 2021 -

Mercedes-Benz of Chicago responded

Hello, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you during the purchase of your new Mercedes-Benz with Atanas Petrov! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

April 14, 2021

Erick was great. Prompt service and thoughtful advice. Communication was excellent and it was a great experience all around. Love the coffee too. Thanks everyone More

by christian.finley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick
Apr 15, 2021 -

Mercedes-Benz of Chicago responded

Hello, Our team was pleased to read that you found our dealership to have the most prompt, thoughtful & professional advice! We take great pride in serving our guests well and we are grateful to have earned your business! We loved that the love the coffee and look forward to serving you for many years to come! Kind Wishes, Your Friends and Family at Mercedes-Benz of Chicago

April 14, 2021

Jacob was awesome in keeping me updated with the status of my vehicle. He was very accommodating when it came to providing me with a more comparable loaner vehicle! I was very pleased with the service prov More

by iesha1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Avila
Apr 16, 2021 -

Mercedes-Benz of Chicago responded

Hello, Our team at Mercedes-Benz of Chicago are truly flattered to read your generous feedback regarding your visit with Jacob! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! It is wonderful to know the loaner was a great compliment to your service visit! Thank you for your business and thoughtful recommendations! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

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