Mercedes-Benz of Chicago

Great service! Erick was communicative and very service oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center oriented - he let me know what to expect, was professional, friendly, and generally very pleasant to deal with. Highly recommend this service center and Erick! More

Erick McGregor continues out performing any service representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. representative I have encountered in 60 years of multiple brand ownership. He is a valuable asset to your business. More

From the time I first spoke with my sales person she was professional and knowledgeable about all of the vehicles. Upon arrival at the dealership everyone was professional and the customer service was exce professional and knowledgeable about all of the vehicles. Upon arrival at the dealership everyone was professional and the customer service was exceptional! More

Paul Price is absolutely outstanding. Best salesperson I have ever worked with. He makes MB look good! You should clone him. If it was not for him I would have gone somewhere else to buy a car. have ever worked with. He makes MB look good! You should clone him. If it was not for him I would have gone somewhere else to buy a car. More

Atanas was outstanding. He assisted me with a technical issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! issue that nobody else was able to figure out. He took me through what the possible issues might be and ways to resolve them. Thank you! More

Absolute perfection in every sense of word! Excellent communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! communication throughout the process. Everything turned put perfect and car is back to perfect. Erick is exceptional! More

I recently had my vehicle in a second time for a recall appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a week they said to call MB USA but MB USA said they can’t do anything and dealerships are their ‘eyes and ears’ and if they say it’s fixed then it must be. MB USA refused video of my seatbelts just dangling when unbuckled and neither they nor the dealership seem to actually care at all that the seatbelts on my car don’t retract. I’m beyond disappointed with the total lack of customer service from advisors and service managers at the dealership as well as the escalation manager at corporate. First and only MB for me. More

Valerie Ollar was the best sales agent! She was able to find me exactly what I wanted in my new vehicle! She was extremely patient! find me exactly what I wanted in my new vehicle! She was extremely patient! More

Erick McGregor’s service and attentiveness were spectacular. This was my second experience with him. Both times were truly great. I would recommend the dealership to others. spectacular. This was my second experience with him. Both times were truly great. I would recommend the dealership to others. More

This dealership was wonderful! I walked in and was greeted by Obi, who took great care of me during the process of buying my new vehicle. He was super friendly and explained the cost and car features greeted by Obi, who took great care of me during the process of buying my new vehicle. He was super friendly and explained the cost and car features very well. He even drove me to my bank to help me get the necessary funds! More