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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,169 Reviews
Call Dealership (312) 628-4500
View Awards

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

August 05, 2021

The best service ever. Great customer service. Highly recommend for everyone More

by tommyz294
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Karolina Cabaj
Report | Print
Aug 06, 2021 -

Mercedes-Benz of Chicago responded

Hello Tommyz294, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

August 05, 2021

I broke down traveling through Chicago. Your service advisor Nicholas Cardozo did a terrific job of turning a nightmare into break down with a good out come. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Cardoza
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Chicago responded

Hi Bill, We are sorry to hear of your recent troubles while traveling through Chicago and thrilled to know Nicholas was attentive in turning your situation around! We loved reading your kind compliments and pleased to see that you were provided the proper support to get you back on the road! Happy motoring! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 04, 2021

Satisfied for oil changing , car washing service,and waiting room comfortable and served. Hopefully can reduces service fee for future. More

by allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Chicago responded

Hello Allen, Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

July 31, 2021

My service advisor , Juan Vargas, was exceptional. He is the reason I bring my "vintage" GLK vehicle to Mercedes-Benz of Chicago! I love the service specials! More

by fmorelon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Chicago responded

Hello, We are grateful to have such heartfelt feedback and truly appreciate your genuine recommendations for our team! Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

July 29, 2021

Would buy again… smooth process. Simple and easy and very accommodating More

by Shadybucks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lok Wong, Atanas Petrov, Bertin Covarruvias
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Chicago responded

Hello, We absolutely value your feedback and thank you for the kind rating! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Congratulations on your purchase and feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

July 28, 2021

I had a flat tire and the team was very responsive when I arrived late in the afternoon. They completed the service the same day. I was so appreciative of their help. More

by RXM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your business and the opportunity to serve you! We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your Friends and Family at Mercedes-Benz of Chicago

July 28, 2021

Bertin was very helpful in helping me select my vehicle and had exceptional product knowledge. He was very attentive and made sure I understood how to use all of the car features. I would highly recommend More

by JP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Chicago responded

Hi JP, What a wonderful review! Thank you for taking the time to share and for the 5 star rating! We are thrilled to read that Bertin took great care of you and was able to show you all the features in your vehicle! We are truly grateful to have earned your business and we look forward to serving you for many years to come! Congratulations and enjoy every mile! Kind regards, Your Friends and Family at Mercedes-Benz of Chicago

July 25, 2021

great experience and incredibly smooth process. This was my first time buying and will always come back to Fletcher! Justine was amazing and made the process so easy. More

by TVR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson
Report | Print
Jul 25, 2021 -

Mercedes-Benz of Chicago responded

Hi TVR, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Mercedes-Benz of Chicago

July 24, 2021

Service was great but a 9:15 appointment took 3 1/2 hours this is no excuse for a 9:15 appointment they need to service the appointment customers on time More

by Cornell Hughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Jul 26, 2021 -

Mercedes-Benz of Chicago responded

Hello Cornell, Thank you for being a valued guest at Mercedes-Benz of Chicago! We truly value your time and business and sincerely apologize for the unexpected wait times you experienced during your service visit. Please feel welcome to contact us anytime! Your complete satisfaction is important to us! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 21, 2021

Has gray staff very friendly helpful and make you feel comfortable. More

by Efrenrebolledo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Edmundson, Raul Valle, Walter Salcedo
Report | Print
Jul 22, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for taking the time to recognize our great staff and sharing about your friendly and helpful visit. Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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