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Mercedes-Benz of Chicago

Overview Reviews (1,169) Inventory (460)

Mercedes-Benz of Chicago

Name: Mercedes-Benz of Chicago
Address: 1520 W. North Avenue, Chicago, IL, 60642, US
Telephone: (312) 628-4500
Rating: 4.8

4.8

1,169 Reviews

1520 W. North Avenue, Chicago, Illinois 60642

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Sales: (312) 628-4500

Service: (312) 628-4444

Parts: (312) 628-4099

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Mercedes-Benz of Chicago

Chicago, IL

Overview

Reviews

Vehicles

4.8

1,169 Reviews

Call Dealership (312) 628-4500

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1520 W. North Avenue

Chicago, IL

60642

Directions

4.8

1,169 Reviews

Write a review

View 7 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 7 Awards

Overview Reviews (1,169) Inventory (460)

Contact Mercedes-Benz of Chicago

Sales: (312) 628-4500

Service: (312) 628-4444

Parts: (312) 628-4099

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buying experience customer service loan make appointment loaner car professional recommend dealer car service

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Showing 1,169 reviews

October 09, 2021

SERVICE VISIT

Great service and Chuck was very helpful with explaining what was needed and what wasn't. what was needed and what wasn't. More

by Calmat

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Chuck Benson

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Oct 11, 2021 -

Mercedes-Benz of Chicago responded

Hi Calmat, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your visit with Chuck. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We're looking forward to serving you for many years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 05, 2021

SERVICE VISIT

It’s been a pleasure working with Lynne Olson for the last two years. She always takes good care of me and our interactions have been nothing but positive. last two years. She always takes good care of me and our interactions have been nothing but positive. More

by efradin

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Lynne Olson

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Oct 06, 2021 -

Mercedes-Benz of Chicago responded

Hello Efradin, It's really rewarding hearing that Lynne Olson assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 03, 2021

SERVICE VISIT

I was unhappy because there was confusion about a loaner car and I had to wait in the lobby until all tanks were completed. car and I had to wait in the lobby until all tanks were completed. More

by sheilad01

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Lynne Olson 5 stars

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Oct 12, 2021 -

Mercedes-Benz of Chicago responded

Hello Shelia, We are disappointed to read about your recent experience and appreciate your feedback. The team at Mercedes-Benz of Chicago goes to great lengths to exceed the expectations for all of our guests. We hope that in the near future there will be another opportunity to better serve you. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

October 02, 2021

SERVICE VISIT

My service was excellent due to the efforts of Melvin My service was excellent due to the efforts of Melvin Peoples, who once again, made certain that the service on my Mercedes was properly made as to My service was excellent due to the efforts of Melvin Peoples, who once again, made certain that the service on my Mercedes was properly made as to nature of issue and my time constraints. More

by shelly_engel

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Melvin Peoples

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Oct 03, 2021 -

Mercedes-Benz of Chicago responded

Hello Shelly, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Melvin during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

September 26, 2021

SERVICE VISIT

My service person was Mr. Kelly Smith. He was outstanding and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a timely manner. Mr. Smith was very professional! GREAT service and nice guy. On a scale of 1 to 10, I would give Mr. Smith a 20. Grateful, Dr. Clifton Hunt More

by Infinity man

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Kelly Smith

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Sep 29, 2021 -

Mercedes-Benz of Chicago responded

Dr. Clifton Hunt, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Kelly Smith. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Mercedes-Benz of Chicago look forward to welcoming you back for all of your Mercedes-Benz needs. Happy Driving! Your Friends and Family at Mercedes-Benz of Chicago

September 24, 2021

SALES VISIT - NEW

Very Professional,Courteous,and Accurate.The Experience itself was Great , Would definitely recommend Family and Friends itself was Great , Would definitely recommend Family and Friends More

by Ereediii

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bertin Covarruvias

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Sep 29, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the professional and courteous service you received from the Bertin and the team during your recent visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Thank you for your recommendations! Best, Your Friends and Family at Mercedes-Benz of Chicago

September 24, 2021

SERVICE VISIT

I just moved to Chicago and this was my first experience with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good on with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good one, More

by jnwgolf

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jacob , Maria Sandoval, Juan Vargas

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Sep 29, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your business & the 5 star rating! The team at Mercedes-Benz of Chicago would like to welcome you to our family and appreciate the opportunity to earn your business. We appreciate your kind compliments about Maria & Juan, we are thrilled to know of the accommodating service you received! We look forward to serving you again at your next scheduled maintenance interval. Well wishes, Your Friends and Family at Mercedes-Benz of Chicago

September 21, 2021

SALES VISIT - NEW

Bertin is very knowledgeable and professional! He helped us find our dream GLE 53 amg coupe and made the entire process seamless. us find our dream GLE 53 amg coupe and made the entire process seamless. More

by Peter Rozmus

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bertin Covarruvias

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Sep 21, 2021 -

Mercedes-Benz of Chicago responded

Hi Peter, Congratulations on your beautiful Mercedes-Benz GLE53 AMG! The team at Mercedes-Benz of Chicago strives to provide each guest with an amazing experience. Our team was beyond happy to read that Bertin knowledgeable, professional, and made your car purchasing journey a seamless experience. We'll be sure to relay over the kind words expressed on your behalf. We are grateful to have earned your business and we look forward to working with you for many years to come and are here to help should you need us. Congratulations and enjoy every mile! Your Friends and Family at Mercedes-Benz of Chicago

September 21, 2021

SALES VISIT - NEW

Thank you to Raul for incredible service from start to finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast tur finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast turnaround time from walking in to purchasing and driving home with the car!! More

by piaseth

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Lok Wong, Raul Valle

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Sep 21, 2021 -

Mercedes-Benz of Chicago responded

Hello there, It's really rewarding hearing that Raul Valle was able to assist and provide you with outstanding service throughout your recent visit with us. It brings us so much joy hearing that Raul was able to get your vehicle in tip-top shape and returned to you all within a timely fashion. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best, Your Friends and Family at Mercedes-Benz of Chicago

September 21, 2021

SALES VISIT - USED

This is the 2nd MB I have purchased through your dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy to work with her anytime. More

by Dansk3

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Valerie Ollar

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Sep 21, 2021 -

Mercedes-Benz of Chicago responded

Hello, Thank you for allowing our talented team to be a part of the exciting purchase of your 2nd Mercedes-Benz! We are so pleased to read about your amazing experience working with Valerie on both occasions! Your authentic review means the world to us and we look forward to continue having you as a valued member of our Fletcher Jones family! Please feel welcome to contact us anytime! Well wishes, Your Friends and Family at Mercedes-Benz of Chicago

Mercedes-Benz of Chicago

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