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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,169 Reviews
Call Dealership (312) 628-4500
View Awards

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

November 03, 2021

He helped us craft a finance plan that met our need. He was not pushy or overly salesy More

by tjvanco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Chicago responded

Hello Tj Vanco, We are truly grateful that you took the time to share about your recent experience at Mercedes-Benz of Chicago with your sales associate and thank you for the 5 star rating! We would love an opportunity to serve you in person the next time you are in need of having your current vehicle serviced or in need of a new Mercedes-Benz! Take care, Your friends and family at Mercedes-Benz of Chicago

October 30, 2021

Chuck Benson was a pleasure to work with. Communicative, respectful, knowledgeable and patient he kept close with me the entire time my car was in shop and ensure that all my questions were answered and all More

by GT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 30, 2021 -

Mercedes-Benz of Chicago responded

Hello GT, Thank you for taking the time to come by and meet with Chuck. We strive to be the best when it comes to having your vehicle with us. We make sure that questions always go answered and that no guest is left in the dark about their vehicle! We look forward to serving you again. Best, Mercedes-Benz of Chicago

October 23, 2021

We has excellent Prompt efficient support from Joy who was very friendly, understanding and gave outstanding service. More

by Val B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Hayek
Report | Print
Oct 23, 2021 -

Mercedes-Benz of Chicago responded

Hi Val B, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Joy and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 21, 2021

Bertin was kind and very considerate of my age He worked Bertin was kind and very considerate of my age He worked consistently with me asking me if I understand my new car and what other questions I had Th More

by judyvandam0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertin Covarruvias
Report | Print
Oct 23, 2021 -

Mercedes-Benz of Chicago responded

Hi Judyvandam0, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Chicago! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Bertin ensured you had a great time while searching for the perfect vehicle that best suits your needs! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

October 20, 2021

Always Expensive but work done well! Outstanding Customer Service. Service Manager Eric McGregor, you rock! More

by yacht660
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Report | Print
Oct 20, 2021 -

Mercedes-Benz of Chicago responded

Hi Yacht660, The team at Mercedes-Benz of Chicago appreciates you taking the time to share your kind sediments regarding your visit with Eric McGregor. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 19, 2021

Drove in without an appointment at Service Department with a blown out sidewall in tire. Melvin took care of it and had it ready for me within a few hours. Extremely happy with the quick, efficient and More

by divon00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Oct 19, 2021 -

Mercedes-Benz of Chicago responded

Hi Divon00, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Melvin and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 15, 2021

Chuck was extremely helpful in dealing with our tight timeframe for service and in negotiating/corresponding with Carvana and their third party warranty provider to get all of the necessary maintenance c More

by Lstabler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hi Lstabler, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

October 15, 2021

They are always very helpful and do a good job of communicating what is needed. More

by Rob
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hello Rob, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 14, 2021

The dealer did a great job, especially with some unexpected recall warranty issues that popped up later. More

by buckley.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Report | Print
Oct 15, 2021 -

Mercedes-Benz of Chicago responded

Hi Buckley.e, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to welcoming you back soon! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 11, 2021

Jesus the service adviser was a pleasure to work with. He was very professional and transparent. More

by Miked727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Chicago responded

Hi Miked727, Thank you for the opportunity to serve you! It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the great efforts put forth during your service visit with Jesus and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to welcoming you again soon! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

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