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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,169 Reviews
Call Dealership (312) 628-4500
View Awards

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,169 reviews

December 07, 2021

This is my second Mercedes purchase, I am very happy Great service, Raul Valle is amazing More

by freihat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Valle
Report | Print
Dec 09, 2021 -

Mercedes-Benz of Chicago responded

Hello! Congratulations on your new Benz! Thank you for allowing Raul Valle the privilege to earn your business and attend to your needs! We truly appreciate your loyalty and your kind compliments. We're wishing you many miles of enjoyment with your second Mercedes from us! All the best, Your friends and family at Mercedes-Benz of Chicago

December 05, 2021

I received very attentive service which was appreciated. Thank you very much and have a good day More

by lbleighton
Recommend Dealer
Yes
Employees Worked With
Tony Jaramillo
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Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hi there, Thank you for choosing our Mercedes-Benz of Chicago to attend to your service needs! We appreciate your business and are delighted to hear you had a positive experience working with our team! We look forward to serving you again at your next scheduled service interval. All the best, Your friends and family at Mercedes-Benz of Chicago

December 04, 2021

Everyone is so amazing. Got my loaner and i was on my was in less than 20.highly recommended.. Another reason Free pete’s coffee. More

by UZR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj, Chuck Benson, Erick McGregor, Carlos Draper, Melvin Peoples, Maria Sandoval, Tony Jaramillo, Kyle Hunter, Joy Hayek, Kelly Smith
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Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hi there! Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from our team during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Take care, Your friends and family at Mercedes-Benz of Chicago

December 03, 2021

This is my first Mercedes purchase and I'm very happy! Tetiana and Bertin were helpful, knowledgeable and very friendly. Great service! More

by romanvictoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tetiana Shkirdan, Bertin Covarruvias
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Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hello, Congratulations on your new Benz! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We're wishing you many miles of enjoyment! All the best, Your friends and family at Mercedes-Benz of Chicago

December 03, 2021

Bryan Ward is amazing he helped me get my dream car, I love this place. More

by Lbank3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ward
Report | Print
Dec 05, 2021 -

Mercedes-Benz of Chicago responded

Hello there, Guest satisfaction is important to us and we could not be more pleased to have you compliment Bryan Ward on his level of service! Our team is truly grateful for your business and the opportunity to serve you! All the best, Your friends and family at Mercedes-Benz of Chicago

December 02, 2021

The folks here our knowledgeable and friendly. I have not had any problems with this dealership. More

by Robert Clay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Chicago responded

Hello Robert, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the friendly and knowledgeable service you experienced during your visits. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your friends and family at Mercedes-Benz of Chicago

November 30, 2021

I have enjoyed an exceptional customer experience every time for the past 8 years thanks to the warm, friendly attentive service from Vince, Geoff, Max and Joy and their entire staff. They always remember More

by Loren - don’t know what it is
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Benson, Melvin Peoples, Juan Vargas, Joy Hayek
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Chicago responded

Hi Loren, It's really rewarding hearing that Vince, Geoff, Max, and Joy has been able to assist and provide you with outstanding service throughout every visit with us. It brings us so much joy hearing that they are able to provide knowledgeable suggestions as well as providing you with a welcoming experience every time. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many more years to come and are here to help should you need us. Take care, Your friends and family at Mercedes-Benz of Chicago

Feb 12, 2022 -

Loren - don’t know what it is responded

You are missing many staff names in dealer rater! Please add Lynn Geoff and Vince, plus I’m sure there are more. Please update. I wrote a review today on 2/12/22 but so many names are missing.

November 30, 2021

The Best experience ever I have , this is my third car from Fletcher Jones Chicago Mercedes Benz. More

by Ikosolution1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov, Bertin Covarruvias
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Chicago responded

Hello! What a wonderful review! Thank you for taking the time to share! We are thrilled to read that this has been your third vehicle from Mercedes-Benz of Chicago! We are truly grateful to have earned your business and loyalty. We look forward to serving you for many more years to come! Congratulations and enjoy every mile! Take care, Your friends and family at Mercedes-Benz of Chicago

November 29, 2021

Matt was absolutely outstanding and the service he provided was top tier! This is my first Mercedes purchase abs i can’t be happier with the quality of service and attention to detail that both Matt a More

by Ms.Tiffany.lacy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lok Wong, Matthew Cordero
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Chicago responded

Hi Tiffany! Thank you for allowing Matt the privilege to assist you during your quest for a new vehicle. We are truly pleased to read about the genuine helpful and friendly manner you experienced throughout your purchase experience, and beyond thrilled to have such thoughtful recommendations! Congratulations on your purchase and welcome to our Fletcher Jones family! Take care, Your friends and family at Mercedes-Benz of Chicago

November 26, 2021

Paul was exceptional and kept me updated with the status of my order. My vehicle came earlier than expected and the transaction was very smooth. More

by Sid Singh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Price
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Chicago responded

Hi Sid, We are truly pleased to read about your recent visit and how Paul was able to deliver an exceptional experience. We are wishing you nothing but the best with your new vehicle. Please don't hesitate to reach out should you have any questions or concerns! Take care, Your friends and family at Mercedes-Benz of Chicago

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