Mercedes-Benz of Chicago

I recently became a Mercedes owner and I’m more than happy with this decision. Definitely Mercedes vehicles are amazing but as always the customer service is a game changer on the last decision. The tea happy with this decision. Definitely Mercedes vehicles are amazing but as always the customer service is a game changer on the last decision. The team was super respectful all the time, the information provided was clear, deals are unbeatable and their support or find the best option for me in all ways was exceptional. More

I recently purchased a car from Mercedes Benz of Chicago, and unfortunately, my experience with their service department has not lived up to the promises made during the sale. One of the key perks that in and unfortunately, my experience with their service department has not lived up to the promises made during the sale. One of the key perks that influenced my decision was the commitment to complimentary pick-up and drop-off service for service appointments. This convenience was presented as a significant benefit during the sales process, promising a hassle-free experience for customers. To my dismay, when I called today to schedule a service appointment, I was informed that the dealership has decided to discontinue this previously free service. Instead, they are now charging $100 for what was initially presented as a complimentary and convenient service. This abrupt change in policy is not only inconvenient but also contradicts the assurances provided during the purchase. As a customer, I feel misled and disappointed by the apparent disregard for the commitments made by the dealership. I believe transparency and consistency in customer service are essential for building trust and maintaining positive customer relationships. Unfortunately, this recent experience has left me questioning the integrity of the dealership's promises. I hope that Mercedes Benz of Chicago reevaluates this decision and considers the impact it may have on customer satisfaction. It is disheartening to see such a reputable brand fall short of the expectations set during the initial purchase process. Potential buyers should be aware of the current state of service offerings and consider if this dealership can truly deliver on the promises made at the time of purchase. More

The entire team were at their best. From the sales rep to the finance guy. I was so impressed . I recommend this dealer to anyone who needs premium quality mercedes treatment. Smiles. From the sales rep to the finance guy. I was so impressed . I recommend this dealer to anyone who needs premium quality mercedes treatment. Smiles. More

The service center is the best! Been here before and will comtinue to recommend them …they are courteous prompt, keep in touch with updates. last time in I had Salvadore Padilla and Been here before and will comtinue to recommend them …they are courteous prompt, keep in touch with updates. last time in I had Salvadore Padilla and he made the whole experience as simple as possible! More

customer service is excellent. Sal is particularly good at communicating status and addressing questions Inhad Sal is particularly good at communicating status and addressing questions Inhad More

I worked with Joanna who is an exceptional salesperson. The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even provided a loaner to fill in the gap..on the day of the purchase, paperwork and car was ready to go beforehand and I was done under an hour. Finance Manager Roy also deserve praise for customer service and efficiency..5/5 great dealership.. More

Joanna did an excellent job for us with great follow-up and attention to detail. I highly recommend her. and attention to detail. I highly recommend her. More

Joanna was great. Provided me with several options and I was able to find the perfect fit. Provided me with several options and I was able to find the perfect fit. More

Excellent and well above expectations. Erik McGregor was awesome in the service department from start to finish. Between him and Valerie Oller in sales, nothing but great experiences Erik McGregor was awesome in the service department from start to finish. Between him and Valerie Oller in sales, nothing but great experiences with MB of Chicago More

My needs were met above my expectations. The staffs were very professional, attentive and caring. The staffs were very professional, attentive and caring. More