Mercedes-Benz of Chicago

I contacted Mercedes-Benz of Chicago after researching a car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, I knew that I would buy all my cars from MB of Chicago and Ryan. I enjoyed working with Ryan on this deal! More

i recommend you NOT WASTE TIME at MB Chicago. I went in this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see anothe this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see another car as well. I told him exactly what part cash and what part trade in i expected. Exactly. He told me for sure the numbers would work when i came back. I saw the Cadillac and then made the trip back for the E550. Of course i found out "there was a difference of opinion" on the value of my car. What a waste of time. Why couldn't he have gone to ask Dad how much my car was worth when i was there the first time? What a farce and i fell for it. No respect for my time!! More

I contacted Fletcher Jones Chicago about a used car I found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answe found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answer my questions that way instead of just replying and asking me to call him for any further help. We did all our goings back and forth by email and only talked on the phone when I was sure I was satisfied and ready to go and have a look. My experience with the dealership could not have been any better from initial contact through finally signing on the dotted line! I drove from TN to look at the car and drive it before I made the purchase. The car was exactly as described. The sales team, Ryan, Mo and Jimmy were outstanding in their help. I had a truly wonderful experience with Fletcher Jones and would recommend them to anyone that ask. More

They screwed me! I have had nothing but regrets since working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail orient working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail oriented sales career for 25 yrs that requires financial negotiations as my primary responsibility & can't believe they treat their customers as they treated me. They knew I was in a rush & shame on me for trusting them. They do at times appear courteous until the contract is signed & your check is cashed, then it is followed by unreturned phone calls, lost emails & unfortunate for me, lost documentation. The only reason I purchased this car was because they offered to extend the original factory warranty by an additional 2 yrs & 100,000 miles if I purchased that day. I was told I was receiving all the documentation being signed at the closing table only to find the extended warrantee documents included in my deal to no avail. I have been trying to get that & other information from them for 3 months; time I would have otherwise spent in a much less than this aggravating way. I highly recommend not working with Mercedes Benz of Chicago but specifically finance manager Jim Licardie, sales managers Brent Sullivan & Joe Smalzer, sales consultant Jerry Melissaratos. They are very good at playing dumb, but worse is that they treat you as if you are dumb as well! Be forewarned! More

My complain is the service that I got from sale staff. During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be take During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be taken care and they were never done. Thank you.... More

Sales, sales support and finance were sensitive to my aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization asso aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization associated with a luxury brand. I would definitely return for my next vehicle and would recommend the dealership in a heartbeat. More

My experience with salesperson Ms. Juarez was very pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my a pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my automobile! I was so satisfied with her service that I recommended her to a friend who had expressed a desire to purchase a Mercedes-Benz. Your dealership is well served by salespersons such as Ms. Juarez. More