Mercedes-Benz of Chicago

I walked into this dealership READY TO BUY with cash and order a new CLA (a new car that is not even out yet, and coming out in about 2 months). The receptionist was very sweet and kind (she earned the order a new CLA (a new car that is not even out yet, and coming out in about 2 months). The receptionist was very sweet and kind (she earned the first star in this review herself) and got Michael to help me. Little backstory: I have always driven Toyotas and Lexuses. My parents have always driven the same...we like driving very dependable and reliable cars. My grandparents always drove Benzes, so I decided to give them a try (after branching out and buying a VW a couple months back that I don't love). I came into the dealer not dressed like a bum for a late afternoon that was 102 outside: checked shorts from Brooks Brothers, Michael Kors Rose Gold watch, BB shirt, white Prada sunglasses. No, I did not show up in a suit or need to prove anything else. Also, I work in a field where I own my own business and I cater to high income comsumers with very particular taste. My bills are paid by pleasing the most discerning of Chicago's elite. So, I know how to give that service and what to expect from someone also serving properly. Michael NEVER smiled. While I was talking to him about what I was interested in and why and what was important to me (quiet cabin, moonroof, smoother ride) he had a look on his face of pursed lips, not looking at me at all, but out of the corner of his eye and RIDICULOUSLY OBVIOUS, he is looking me up and down, taking in every logo and spending at least 5 seconds trying to figure out my watch brand. I am not kidding, not embellishing. Never smiled, nothing. And when I say the guy NEVER smiled, I mean he NEVER EVER smiled. As in NEVER. Not a smirk, not a little glint of a smile. NEVER. EVER. So, after I test drove a C Class (I think), we went back to his desk and I asked him about the options. He just seemed so impatient and had his little post it notes in his hand the whole time playing with them and acting like I was just an insect annoying him around his area of vision or something. So, I asked about the iPhone kit option and he said and I quote verbatim: "Yeah, it's a bunch of cables." "For charging your phone?" "Yeah, that's all. To charge it." "500 bucks to charge the phone? Sounds like a lot." "Yep." "Can we get on the site to look at it, seems like I'm confused." At this point he ROLLS his eyes at me and mutters under his breath and pulls up the site. And there it is...a kit that allows you to pull up your iPhone apps and do a LOT of fancy stuff in a nutshell. It's not just a charger for 500 bucks. Dude had no product knowledge. Also, every time I asked a question he would say "I don't know." Ok, well, um, can you find out? I would like to know what I'm buying. Seriously, dude. I could go on and on about this guy and how rude he is, but I advise you avoid him at all costs. More

I really enjoyed working with Frank. He was very friendly, professional, and direct. On the day I was ready to purchase my car, he had the day off but came in anyway. This is the fourth car that I'v friendly, professional, and direct. On the day I was ready to purchase my car, he had the day off but came in anyway. This is the fourth car that I've bought in my lifetime (1 Acura and 2 Audis before this) and Frank provided me with my best experience yet in purchasing a car. The only negative experience is that we came to a price that seemed reasonable, Frank had to check with his sales manager in the other room. He came back and killed the deal, but as we gave up and were leaving the dealership, his sales manager changed his mind and agree to the price. It was a very amateur move, terrible customer service, and nearly killed the experience for me. However, I got a great car for a fair price and the process was overall pretty convenient. More

I recently purchased my first Mercedes (yesterday in fact) and the experience was exciting, fun, and relaxed, as it should be... not even remotely overwhelming, as I imagined it would be... all thanks t fact) and the experience was exciting, fun, and relaxed, as it should be... not even remotely overwhelming, as I imagined it would be... all thanks to Alex Lazar. From the moment I walked into the dealership, Alex was welcoming, not pushy, and incredibly patient, despite all of my questions. He took the time to explain even the most basic vernacular associated with purchasing a car and, as apprehensive as I was, he made me feel comfortable admitting my limited knowledge in this area. He worked within my budget (not over it) and never pressured me. After my long, stressful day at work, Alex stayed back to accomodate to my schedule and never rushed me. He went through every detail you can think of (and then some) to make sure I was content, informed, and happy with my purchase. I felt really lucky to have Alex greet me when I first walked into the dealership, admittedly curious and a bit nervous. For those of you sifting through reviews, no luck needed on your end. I recommend, with absolute confidence, Alex Lazar. He was reliable and diligent with his follow up, 100%. And, he made the experience fun. After all, purchasing a car should be enjoyable! Plus, he just has the face of an honest, stand-up kind of guy and his performance backed it up. Thanks Alex and thanks Mercedes-Benz of Chicago for making this experience what it should be. More

Awesome; Phenomenal; Outstanding! There are not enough superlatives to describe our experience working with Joe Smalzer on our new Benz! Joe Smalzer *is* the difference! superlatives to describe our experience working with Joe Smalzer on our new Benz! Joe Smalzer *is* the difference! More

Michael was absolutely wonderful. We have been Mercedes owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything th owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything thoroughly to us and went above and beyond expectations. Due to this we ended up not only leasing a C300 but I also bought the car we were leasing, a C350. Michael checked up on us everyday and even when he wasn't at work. We were concerned about price as well, but he thoroughly checked all options for us to ensure we received the best deal and car for our budget. It was first class customer service and I highly highly recommend him. Erick was in charge of looking after my C350 and shipping as well. He was incredibly professional and truly helped with all questions we had and expedited everything to perfection. I hope not to go to servicing often, but if you do, Erick is the person that you should call. Both Michael and Erick are a winning combination and I look forward to them for years to come. More

My wife and I are first time Mercedes-Benz clients and we were very pleased with our experience. Our salesman, Frank Bertone was great. He was very professional, knowledgable, and detail orientated. He made were very pleased with our experience. Our salesman, Frank Bertone was great. He was very professional, knowledgable, and detail orientated. He made sure we had all the information we needed at hand. The dealership is beautiful and the staff is friendly. We will return to this dealership in the future. More

Paul Price was Awesome! He is the most professional and sincere sales professional that I have encountered. He made my miracle purchase appear to be seamless. I recommended Paul very highly. I would rat sincere sales professional that I have encountered. He made my miracle purchase appear to be seamless. I recommended Paul very highly. I would rate him an A+++. You can't go wrong with choosing Paul Price. So choose Paul when making that next purchase. More

I was pleasantly surprised with my experience with Mercedes Benz. They had the exact vehicle I was looking for and my salesman, Frank Bertone made my experience effortless and seamless. He was very p Mercedes Benz. They had the exact vehicle I was looking for and my salesman, Frank Bertone made my experience effortless and seamless. He was very professional and very respectful of my time. I am a business owner so time is extremely important to me. I felt really good about buying a car from Frank because he was upfront with me and it was very obvious that he knew a lot about cars and the business. He made everything quick and to the point and made sure I knew everything I needed to know about my vehicle. I told Frank that he will be my go to guy whenever I need another car. Very impressed! More

This is the second car that we have purchased from Fletcher Jones Benz and the experiences could not have been better. Chris and Alex both worked diligently to get us the car and deal we wanted. The Fletcher Jones Benz and the experiences could not have been better. Chris and Alex both worked diligently to get us the car and deal we wanted. They went above and beyond. Thanks guys! More