Mercedes-Benz of Chicago

Have been driving C class for past 10 years and wanted to purchase a new C class to replace my old car. Sales agent, Alex Lazar, did a great job handling my questions regarding the new C300, providing sever purchase a new C class to replace my old car. Sales agent, Alex Lazar, did a great job handling my questions regarding the new C300, providing several test drives and providing a competitive lease quote. I enjoyed working with Alex, he was professional, courteous and knowledgeable about cars being offered. Highly recommend Alex to anyone looking for for a quality, professional help buying a new or used car. More

I recently leased a 2013 C300 through MB of Chicago. Monthly lease amount was about $40 more than Motorwerks (for a comparable car), but I was thinking convenience at the time. Besides the price, I hav Monthly lease amount was about $40 more than Motorwerks (for a comparable car), but I was thinking convenience at the time. Besides the price, I have several issues with the dealership, the car, and way they do business. Additionally, it was odd that the dealership didn't offer me the opportunity to test drive the vehicle. For this particular car, the first time I drove it was after I "owned" it. The car was apparently a loaner car with about 4K miles. It was "certified" and inspected by the dealership to be 100% good to go. However, I've had multiple problems with the car in the first 2 days of ownership. I've driven other C300s, so I know what they can/can't do and how they should handle. Regarding my salesperson, he is new, so I'm not going to fault him for not knowing everything a 10+ year associate would know. However, everyone else seemed to be very disorganized and not 100% truthful (detailed below). Problem 1: Handling - On just slightly slippery roads, the car was quite unstable and handled like a typical rear-wheel drive muscle car in the snow. And no, I did not have the traction control feature turned off. For an all-time four wheel drive car, it handled poorly and made me nervous driving my wife and infant child in it. Problem 2: Economy mode - After driving the car to and from church, to and from the mall, and to and from work two times (each city driving about 2 -3 miles per segment), the engine only properly shut off (when stopped) 10 to 20% of the time. Most of the time, the car remained idling at the stop light when it should be in eco mode and turns the engine off. This feature enables the car to get the estimated 20 MPG city. Without the eco mode, 12-13 mpg is about all you can get. Problem 3: Rear back seats - Our infant seat made it nearly impossible for my wife (who's only 5'2) to sit in the front passenger seat. Her knees were bent up against the dash and her head was touching the sunvisor. If we had a crash, she'd be in serious trouble. Since she was so uncomfortable, she moved to the back seat with the baby. However, the back seat belts only "ratchet" tighter and will not allow any movement. The belts don't have any freedom of movement that you are used to. This is apparently a feature the car offers for restraining infant seat that don't use the anchors, but according to the owner's manual should be allowed to revert to normal use. We read the owners manual on how the belt should operate. We tried a few more times, each time the belt only got tighter and tighter, so tight that I thought I'd have to cut the belt off my wife. I'm still not sure how some of the other electronics/navigation work because my salesman wasn't really sure how to work many of the items. Again, I'm not going to fault him for not knowing, but when I was "taking delivery", it took about 30 minutes just to upload my phone contacts through the bluetooth... we even had a hard time trying to figure out how to get the display to show MPH. After the 30 minutes, I had a work meeting that I had to attend, so I couldn't stay longer. Going back to the awkward coordination at the dealership, another sales person and sales manager were running around trying to find the docs for this car when I showed up to pick it up. I had actually signed the lease a day prior so they could clean it and get it ready, but they still seemed disorganized when I showed up. They then asked me to wait for 15 minutes while my salesperson returned to the dealership because he was currently over at the service center. If they took some of this time that they were running around looking for docs and applied it to the time I had to learn this car when "taking delivery", they probably would have had an hour or so to show me the options on this car and how to properly operate them. I would recommend that an experienced MB employee show the customer how to operate the vehicle instead of a new sales person. It was like the blind leading the blind! My final issue relates to how much the finance manager was telling the truth. This deals with the mileage on the car. When I walked around the car for the first time, I made a mental note of the mileage. When meeting with the leasing / finance manager, he recorded the beginning mileage as lower than what I recalled to be on the odometer. This would mean they were shorting me mileage on the lease. I questioned him, but he assured me that the number he had was accurate because they diligently "scan" the car each time it is driven. I reluctantly said ok and thought that maybe the number I had remembered was incorrect. Well, when I was ready to drive off for the first time I saw the mileage was what I thought it was supposed to be. I got out of the car and insisted that the finance manager adjust my paperwork. In summary, I don't think these guys are bad guys, but I don't think they care much other than making the sale. In hind-sight, I really wish I had gone to a different dealership. Maybe they'll let me return the car! But I doubt it. More

I took my car in for service and Don Pagano was my advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in t advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in to getting a loaner seamless. He was the ultimate service provider and I would recommend requesting Don if you ever have a need for service at Mercedes. More

I am giving Mr. Pagano a "great rating". Mr. Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He i Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He is a person that makes this dealership a great place to visit. More

I am 100% satisfied with the level of service that Matt Schenek and Mercedes-Benz of Chicago provided me. The facility is very clean and the staff is professional and courteous. Matt assisted me in the Schenek and Mercedes-Benz of Chicago provided me. The facility is very clean and the staff is professional and courteous. Matt assisted me in the purchase of my certified pre-owned mercedes-benz. He was friendly, knowledgeable and took the time to listen to what I wanted prior to actually going to the dealership. I explained to Matt that I had an extremely busy schedule and he made my life easier by communicating with me via email and phone prior to me visiting the dealership. I really loved the fact that the transaction was completed in a time efficient manner. After purchasing my vehicle he kindly assisted me with minor details (tinting, mats service etc.). Matt has gone above and beyond to make sure I was 100% satisfied. I can honestly say I enjoyed my purchase experience with Mercedes-Benz of Chicago and thanks to Matt I will return here again for my next car. Thanks so much!!! More