Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,174 reviews
August 28, 2014
great experience overall I had a great experience while shopping for a CPO Mercedes at MB of Chicago. The service, from start to end, was professional and easy overall. Mr. J I had a great experience while shopping for a CPO Mercedes at MB of Chicago. The service, from start to end, was professional and easy overall. Mr. Jordan was great handling the sales and follow up, by shipping a missing key in just a few days. Highly recommended. I only wish the quick paint job they did on the wheels was better. I think I rather have the scratches that were covered than wheels that were painted while still on the car; even the discs and valves were painted over with no clear coat either. More
by andre2p
Employees Worked With
Jim Jordan
August 15, 2014
Used Porsche Cayman, supposedly in great shape. I worked with Evan Arena to purchase a preowned 2011 Porsche Cayman. I was told it was in excellent shape and when I inquired about specifics such as I worked with Evan Arena to purchase a preowned 2011 Porsche Cayman. I was told it was in excellent shape and when I inquired about specifics such as fluids, tires, brakes etc I was told that all were great shape and that the reputable dealership has an intensive screening of used cars. When I arrived from NY, I noticed that the tires were a bit worn, I was told they had plenty left and that there was a bit of cracking on the front bumper which I was brushed off about. Two weeks after purchasing the car, I had a check engine light and this is after it sat for a week while I was away. Bad engine valve, thankfully covered by the dealership. Dealership and a reputable indy shop subsequently confirmed that the tires were long overdue, that the brakes were gone, that the oil needed changing. I had the plugs swapped, the brake fluid flushed the belt changed and the air and cabin filters were beyond dirty. Ordered New Tires (the ones on the car were brittle and the fronts were originals from 2010). The cracks on the front bumper are now getting progressively worse and will likely need a repaint. This less than 2k miles after purchase and 900 of those were driving the car from chicago to ny. This is a whole lot less than I would expect even without inquiring about the conditon of the car- but the fact that I asked about specifics and was told otherwise adds insult to injury. I am less than impressed. More
by shajee
Employees Worked With
Evan Arena
July 08, 2014
poor poor service this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 h this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the courtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE. More
by xriston
Employees Worked With
Dan Hoffman
April 01, 2014
Joe Smalzer and Travis Yohn we wonderful in getting me into my dream car. Both worked relentlessly to get my deal closed and would recommend them anytime. MB of Chicago got the job done. into my dream car. Both worked relentlessly to get my deal closed and would recommend them anytime. MB of Chicago got the job done. More
by nickhira
Employees Worked With
Travis Yohn, Joe Smalzer
March 31, 2014
See Frank at Mercedes-Benz of Chicago! Another Mercedes and another great experience at Mercedes Benz of Chicago. Have been working with Frank for a while now and have leased my last few ca Another Mercedes and another great experience at Mercedes Benz of Chicago. Have been working with Frank for a while now and have leased my last few cars here. Even on a busy Saturday, Frank was able to accommodate me and my grandson (who enjoyed the playroom) in a timely and professional manner and we drove away in another beautiful car. As good as the car buying experience gets. More
by Ateam123
March 29, 2014
Joe Smalzer was highly recommended by neighbors in Western Springs and delivered with excellent knowledge of the GL we ended up ordering. I put him through the ringer wanting to know every detail of Western Springs and delivered with excellent knowledge of the GL we ended up ordering. I put him through the ringer wanting to know every detail of available equipment and technology available and Joe always gave me straight answers and brought in hit tech rep as well to go over all the details. Fast response by phone and email, love the GL, very happy with entire experience. Cheers, The Hercs More
by jkldslsa
Employees Worked With
Joe Smalzer
March 25, 2014
The service at Mercedes-Benz of Chicago was excellent and in particular our Sales Consultant Alex Lazar who did an outstanding job. We went to the dealership just to do some research and ended up buying a ca in particular our Sales Consultant Alex Lazar who did an outstanding job. We went to the dealership just to do some research and ended up buying a car! - Alex was welcoming, informative and helped us really think through what we were looking for. We ended up buying a pre-owned vehicle, but Alex patiently let us drive various vehicles to understand the differences and what would work for us. The experience was relaxing (not what you expect) and actually fun - we had every intention of continuing our research with other brands, but having experienced less than fantastic service at some other dealerships, we decided to go with what seemed right and service won out. Mercedes was nowhere near the top of our initial list - Alex essentially stopped the competition in its tracks! It's always hard to judge pricing, but we feel we got good value all around and were happy which I guess is a great outcome. Alex has continued to follow up and provide excellent service - I would recommend the dealership and particularly Alex Lazar to anyone looking for a "luxury" car in Chicago. Even if you don't think your interested, his enthusiasm and knowledge is hard to beat. We look forward to being long and proud owners of our GLK350. More
by kevinphelan
Employees Worked With
Alex Lazar
March 25, 2014
best dealer i ever been to they gave me a great deal and Alex Lazar the salesman for mercedes of chicago was very helpful and help get me the best service i can ask for Alex Lazar the salesman for mercedes of chicago was very helpful and help get me the best service i can ask for More
by alfonso10252
Employees Worked With
Alex Lazar
March 18, 2014
I worked with Alex Lazar after finding a low mileage Mercedes C300 on line and he quickly responded to an email and answered all the questions I had. I went the next day and drove the car and liked it. Mercedes C300 on line and he quickly responded to an email and answered all the questions I had. I went the next day and drove the car and liked it. I had a busy couple of weeks at work and could not complete the deal but Alex was good at follwing up and letting me know about the car and my time frame. I was able to make the deal and he worked hard to make it come together, for timing and price. It was a very painless process. He was great with follow up and was honest about everything through out the deal. I would definitely reccomend working with Alex. He also explained the car thoroughly at delivery. Great Job Alex.... More
by chicagomike
Employees Worked With
Alex Lazar
March 18, 2014
I purchased a Certified Mercedes-Benz car from this dealership and I was very satisfied with the overall experience. Dennis Smith was the car salesman and he did a phenomenal job; he was patient, answe dealership and I was very satisfied with the overall experience. Dennis Smith was the car salesman and he did a phenomenal job; he was patient, answered all my emails, courteous, knowledgeable and worked hard to get a good price for my trade-in. I highly recommend Dennis Smith to anyone without reservations. More
by sureshm
Employees Worked With
Dennis Smith
